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Itil Incident Jobs (NOW HIRING)

Deegit Inc

Security Analyst:

Houston, TX · On-site

Madient, Assessment, Forescout, Incident Management ITIL: Incident Management, Change management Certifications for Manager: CISSP for SOC Manager/Lead, Security+, CEH Certifications for Analyst:

Citizens

Senior Incident Manager

Pittsburgh, PA

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices. Experience navigating large corporate environments, preferably in a highly regulated industry such as ...

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Boston, MA

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens Bank

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Preferred Qualifications • ITIL v3, ITIL 4, or equivalent service management certification. • ... incident response through automation, observability, reporting, and process optimization. Education ...

Citizens

Senior Incident Manager

Iselin, NJ

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Boston, MA · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

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Showing results 21-40

All JobsItil Incident Jobs

Itil Incident information

See salary details

$36.5K

$163.4K

$193.5K

How much do itil incident jobs pay per year?

As of Aug 17, 2026, the average yearly pay for itil incident in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does an ITIL Incident manager typically interact with other IT teams during a major incident?

As an ITIL Incident Manager, you'll play a central role in coordinating communication and resolution efforts among various IT teams during major incidents. This involves organizing incident bridges, facilitating updates between technical teams and stakeholders, and ensuring that root causes are quickly identified and addressed. You'll often collaborate with service desk staff, network engineers, application support, and management to restore service as swiftly as possible. Strong interpersonal and organizational skills are essential for managing these cross-functional interactions effectively.

What is an ITIL Incident manager?

ITIL Incident Managers are professionals responsible for overseeing the incident management process within an organization, following the guidelines of the ITIL (Information Technology Infrastructure Library) framework. Their primary goal is to restore normal service operations as quickly as possible after an incident occurs, minimizing the impact on business operations. They coordinate incident response, communicate with stakeholders, and ensure that incidents are properly logged, categorized, and resolved according to established procedures.

What are the key skills and qualifications needed to thrive as an ITIL Incident manager, and why are they important?

To thrive as an ITIL Incident Manager, you need a solid understanding of IT service management principles, incident handling processes, and typically an ITIL certification. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy is often required. Strong analytical thinking, communication, and problem-solving skills help you effectively coordinate responses and manage stakeholder expectations. These competencies ensure rapid incident resolution, minimize service disruptions, and maintain high levels of customer satisfaction.

What is the difference between Itil Incident vs Service Desk Analyst?

AspectItil IncidentService Desk Analyst
CertificationsITIL Foundation, Incident ManagementITIL Foundation, Customer Service
Work EnvironmentIT service management teams, IT departmentsHelp desks, customer support centers
Industry UsageIT service providers, large organizationsAll industries with IT support needs
Primary FocusRestoring IT services after incidentsHandling user requests and issues

While both roles involve managing IT issues, an Itil Incident focuses on incident management processes within ITIL frameworks, aiming to restore services quickly. A Service Desk Analyst handles user requests and provides first-line support, often working directly with end-users. Understanding these differences helps organizations assign the right responsibilities and certifications for each role.

More about Itil Incident jobs

What are the most commonly searched types of Itil Incident jobs?

The most popular types of Itil Incident jobs are:

What states have the most Itil Incident jobs?

States with the most job openings for Itil Incident jobs include:

What job categories do people searching Itil Incident jobs look for?

The top searched job categories for Itil Incident jobs are:

Itil Incident jobs near you
Infographic showing various Itil Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident/Problem Manager

Avani Technology Solutions, Inc.

Charlotte, NC • On-site

Contractor

Re-posted 17 days ago

Job description

Skills: ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization
Hours : 8:00am to 5:00pm
Education :
Additional Job Details :

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