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Itil Incident Jobs (NOW HIRING)

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to ... The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring ...

Brown & Brown, Inc.

$120 - $180/hr

ITIL certification preferred. * Strong technical fluency across infrastructure, cloud, networking ... Experience building or maturing incident management programs, including tooling, process design ...

New

Eitacies Inc

Network Operations Team Manager

Des Moines, IA · On-site

$83K - $111K/yr

ITIL / Incident Management * Team leadership in enterprise or government environments Preferred * CCNP / CCDA / CCDP * Security+ * ITIL Certification * Government or Public Sector experience

Acess Global

Manager on Duty (MOD)

San Antonio, TX · On-site

Lead Incident and Major Incident Management following ITIL best practices * Act as Incident Commander , managing escalations and stakeholder communications * Monitor operational dashboards ...

Deegit Inc

Security Analyst:

Houston, TX · On-site

Madient, Assessment, Forescout, Incident Management ITIL: Incident Management, Change management Certifications for Manager: CISSP for SOC Manager/Lead, Security+, CEH Certifications for Analyst:

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Itil Incident information

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$36.5K

$163.4K

$193.5K

How much do itil incident jobs pay per year?

As of Sep 7, 2026, the average yearly pay for itil incident in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an ITIL Incident manager?

ITIL Incident Managers are professionals responsible for overseeing the incident management process within an organization, following the guidelines of the ITIL (Information Technology Infrastructure Library) framework. Their primary goal is to restore normal service operations as quickly as possible after an incident occurs, minimizing the impact on business operations. They coordinate incident response, communicate with stakeholders, and ensure that incidents are properly logged, categorized, and resolved according to established procedures.

How does an ITIL Incident manager typically interact with other IT teams during a major incident?

As an ITIL Incident Manager, you'll play a central role in coordinating communication and resolution efforts among various IT teams during major incidents. This involves organizing incident bridges, facilitating updates between technical teams and stakeholders, and ensuring that root causes are quickly identified and addressed. You'll often collaborate with service desk staff, network engineers, application support, and management to restore service as swiftly as possible. Strong interpersonal and organizational skills are essential for managing these cross-functional interactions effectively.

What are the key skills and qualifications needed to thrive as an ITIL Incident manager, and why are they important?

To thrive as an ITIL Incident Manager, you need a solid understanding of IT service management principles, incident handling processes, and typically an ITIL certification. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy is often required. Strong analytical thinking, communication, and problem-solving skills help you effectively coordinate responses and manage stakeholder expectations. These competencies ensure rapid incident resolution, minimize service disruptions, and maintain high levels of customer satisfaction.

What is the difference between Itil Incident vs Service Desk Analyst?

AspectItil IncidentService Desk Analyst
CertificationsITIL Foundation, Incident ManagementITIL Foundation, Customer Service
Work EnvironmentIT service management teams, IT departmentsHelp desks, customer support centers
Industry UsageIT service providers, large organizationsAll industries with IT support needs
Primary FocusRestoring IT services after incidentsHandling user requests and issues

While both roles involve managing IT issues, an Itil Incident focuses on incident management processes within ITIL frameworks, aiming to restore services quickly. A Service Desk Analyst handles user requests and provides first-line support, often working directly with end-users. Understanding these differences helps organizations assign the right responsibilities and certifications for each role.

More about Itil Incident jobs

What states have the most Itil Incident jobs?

States with the most job openings for Itil Incident jobs include:

What job categories do people searching Itil Incident jobs look for?

The top searched job categories for Itil Incident jobs are:

Itil Incident jobs near you
Infographic showing various Itil Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager, Junior

ASM Research

Remote

Full-time

Re-posted 24 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

Position Overview
The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission-critical systems. The role coordinates cross-functional technical teams, stakeholders, and vendors to triage, prioritize, and resolve incidents based on impact and urgency, while maintaining governance for incident logging, categorization, escalation, and communications within IT service management processes. The Incident Manager also drives continuous improvement by analyzing incident trends, facilitating root-cause reviews, and recommending enhancements to incident workflows, tooling, and reporting in a highly regulated federal IT environment.
Key Responsibilities
  • Lead coordination of incident response across infrastructure, application, security, and service desk teams using structured incident management workflows and ITIL-aligned practices.
  • Monitor incident queues, service-level performance, and priority matrices to ensure timely resolution of high-impact incidents and high-visibility service requests.
  • Administer and optimize IT service management (ITSM) platforms such as ServiceNow to support consistent incident recording, routing, escalation, and knowledge capture.
  • Conduct post-incident reviews to identify root causes, define corrective and preventive actions, and integrate lessons learned into problem and change management processes.
  • Develop and maintain incident management runbooks, communication templates, and escalation paths for mission-critical systems, ensuring clarity of roles and expectations during major events.
  • Interface with business stakeholders and leadership to provide clear incident progress updates, impact assessments, recovery timelines, and post-incident reporting.
  • Analyze incident trend and performance metrics to recommend process, automation, and monitoring improvements that reduce recurrence and downtime.
  • Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant work experience.
  • 1-3 years of experience in IT operations, service desk, incident coordination, or related IT service management roles in enterprise or government environments.
  • Foundational knowledge and practical experience with incident management concepts, including impact/urgency-based prioritization, escalation paths, and service-level targets.
  • Experience working with incident management processes and tools, preferably within an enterprise ITSM platform such as ServiceNow.
  • Strong analytical, communication, and problem-solving skills, with the ability to work effectively and collaboratively with technical teams, stakeholders, and vendors under time pressure.
  • Demonstrated ability to manage and resolve IT incidents promptly and efficiently, ensuring minimal disruption to IT services in a mission-focused environment.
  • Candidates must possess a current secret security clearance.

Preferred Qualifications
  • ITIL Foundation certification or equivalent training in IT service management frameworks.
  • Experience managing priority-1 and priority-2 incidents in 24x7 operations, including participation in an on-call rotation.
  • Prior exposure to incident, problem, and change management in highly regulated federal or defense environments.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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