ZipRecruiter

Log In

1

Major Incident Manager Jobs (NOW HIRING)

RaceTrac

Senior Incident Manager

Atlanta, GA · On-site

Major Incident (MI) Command & Execution * Lead and oversee Major Incident management, including bridge coordination, stakeholder communication, and decision facilitation. * Ensure clear roles ...

Apidel Technologies

Major Incident Engineer

Cincinnati, OH · On-site

$98K - $123K/yr

Required Skills: o Experience leading Major Incident Management (P1/P2) in a 24x7 enterprise environment. o Strong background in Site Reliability Engineering (SRE) or L3 Production Support . o ...

ASM Research

Incident Manager, Sr

The Incident Manager, Senior leads major incident response activities across complex enterprise and federal IT environments. This role ensures rapid service restoration, coordinates technical and ...

Niktor

Senior Incident Manager (IMT)

Miami, FL · On-site

Senior Incident Manager (IMT)- Telecom Client Operations Location: Miami, FL (Hybrid- 3 days to the ... Lead major incident bridges with senior executives and cross-functional technical teams, delivering ...

Verisk

Incident Manager

Jersey City, NJ

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...

DivIHN Integration Inc

Incident Manager

Maple Grove, MN · On-site

Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6 ... The Major Incident Analyst will be contracted for approximately one year, with potential to apply ...

Citizens

Senior Incident Manager

Pittsburgh, PA

$100K - $135K/yr

Proven experience leading major incident response in a complex enterprise environment. Experience ... Experience managing regulatory, cyber, operational risk, or enterprise impacting incidents.

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Minimum of five (5) years of experience leading Major Incident Management within a large enterprise IT environment. * Demonstrated experience administering enterprise IT Service Management (ITSM ...

previous page

Showing results 41-60

All JobsMajor Incident JobsMajor Incident Manager Jobs

Major Incident Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do major incident manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for major incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How much does a Major Incident Manager get paid?

The average salary for a Major Incident Manager typically ranges from $80,000 to $130,000 annually, depending on experience, industry, and location. Senior roles or those with certifications like ITIL may offer higher compensation, and the job often requires strong problem-solving and communication skills.

What does a major incident manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a major incident manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

More about Major Incident Manager jobs

What cities are hiring for Major Incident Manager jobs?

Cities with the most Major Incident Manager job openings:

What are the most commonly searched types of Major Incident jobs?

The most popular types of Major Incident jobs are:

What states have the most Major Incident Manager jobs?

States with the most job openings for Major Incident Manager jobs include:

What job categories do people searching Major Incident Manager jobs look for?

The top searched job categories for Major Incident Manager jobs are:

Major Incident Manager jobs near you
Infographic showing various Major Incident Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager (Global Incident Management) - Assistant Vice President

Deutsche Bank

Jacksonville, FL • On-site

$78K - $120K/yr

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Deutsche Bank rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

91st of 171 rated banks

Job description

Job Description:
Job Title Incident Manager (Global Incident Management)
Corporate Title Assistant Vice President
Location Jacksonville, FL
Overview
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process, ensuring compliance with established processes/procedures, operating a "follow the sun" service model across three regions to provide 24/7 and 365-days support.
The US Regional Lead is an integral part of the Global Incident Management Function within Operations Management, Technology, Data, & Innovation (TDI).
The US Incident manager role is the point of escalation, overseeing, l coordination and resolution of Information Technology (IT) Major Incidents during the US time zone, ensuring operational stability and minimizing service disruption.
As the US Incident Manager, you will participate in the weekend management on call escalation Rota and form an integral part of the management team.
What We Offer You
  • A diverse and inclusive environment that embraces change, innovation, and collaboration
  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  • Educational resources, matching gift and volunteer programs

What You'll Do
  • Monitor and ensure effective management and regular, accurate senior communication of major incidents whilst ensuring incidents are managed in accordance with procedures and controls
  • Acting as the central point of senior escalation for the region
  • Manage, lead, and develop the regional team ensuring effective service delivery, managing performance and development objectives effectively
  • Collaborating with key senior stakeholders and Global teams to ensure adherence with Incident Management processes/controls and governance frameworks
  • Driving strategic change in addition to implementing service improvements and embedding a positive organizational culture for the regional team

Skills You'll Need
  • Advanced experience in managing a Major Incident team and in-depth knowledge of ITIL processes, including Incident, Problem, Change, and Knowledge Management
  • Excellent stakeholder engagement and experience in leading cross-functional teams in a critical function and managing diverse global stakeholders with a proficiency in communicating with senior leadership and technical teams
  • An ability to rapidly assess situations and co-ordinate incident resolution during high impacting incident events, adopting calm, controlled, and rational, especially in high demanding situations
  • Excellent communication skills and ability to articulate technical information into simplified language, demonstrating strong analysis and problem-solving skills, along with excellent written and verbal communication at all levels
  • Strong strategic thinking capable of aligning practices with global objectives to drive continuous service improvement
  • Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel
  • Excellent Stakeholder engagement skills
  • Excellent communication with both written and verbal skills
  • Ability to articulate technical communications into business language
  • Excellent leadership skills
  • Self-motivated and ability to operate in a critical fast-paced environmen

Expectations
It is the Bank's expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $78,000 to $120,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email HR.Direct@DB.com.
#LI-HYBRID
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank's Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.

What Deutsche Bank employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Deutsche Bank logo

About Deutsche Bank

Sourced by ZipRecruiter

Deutsche Bank is the leading German bank with strong European roots and a global network. We're driving growth through our strong client franchise. Against a backdrop of increasing globalization in the world economy, Deutsche Bank is very well-positioned, with significant regional diversification and substantial revenue streams from all the major regions of the world. We serve our clients' real economic needs in commercial banking, investment banking, private banking and asset management. We are investing heavily in digital technologies, prioritizing long term success over short-term gains, and serving society with ambition and integrity.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Social media

Twitter

View All Deutsche Bank Jobs

Apply