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Incident Manager Jobs in Delaware (NOW HIRING)

Zettalogix INC

Technical Support Analyst

Newark, DE · On-site

The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization. What You ll Do * Receive, log, and ...

Yantran LLC

IBM Workload Scheduler (IWS)

Wilmington, DE · On-site

The ideal candidate will have a strong background in scheduling administration, incident management, and change support, with a proven track record of ensuring successful job execution and adherence ...

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Incident Manager information

See Delaware salary details

$36.5K

$163.5K

$193.7K

How much do incident manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for incident manager in Delaware is $163,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,100.00 and $193,200.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
More about Incident Manager jobs

What job categories do people searching Incident Manager jobs in Delaware look for?

The top searched job categories for Incident Manager jobs in Delaware are:

What cities in Delaware are hiring for Incident Manager jobs?

Cities in Delaware with the most Incident Manager job openings:

Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Delaware as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $163,545 per year, or $78.6 per hour.

Major Incident Manager || Wilmington, DE

Wilmington, DE • On-site

Amaze Systems Inc.
IT Services • 501 - 1,000 employees
Learn more about Amaze Systems Inc.external

Contractor

Re-posted 2 days ago

Job description

Role: Major Incident Manager

Location: Wilmington, DE (Onsite)

Duration: Long term
Interview: video

 

Job Description:

8+ years of experience

(Must haves)

· Must carry a minimum of 5+ years of experience as Major Incident Manager.

· Review proposed major incidents and access validity based on business impact.

· Facilitate troubleshooting bridge calls to drive issues to resolution.

· Document activities and discussion of the major incidents.

· Communicate/Escalate throughout any event to required levels of leadership.

· Generate and Distribute an After-Action Report for every Major Incident.

 

(Good to haves)

· Recommend Corrective actions to the Problem process for postmortem discussion.

· Ensure sure SOP(s) are up to date.

· Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.

· Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.

· Contractor shall assist in the problem management activities and process as needed, including but not limited to the following.

· Recommend corrective actions based on Major Incident events.

· Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.

· Flexible to work in any shift.

· Good communication skills to interact with both customer and end user over phone and through email.

Note: Work shift timings will be determined by the customer based on their operational requirements.

Shift time: Fridays, Saturdays and Sundays 06:40pm – 08:00am ET

Mondays through Thursdays 11:00pm – 09:00am ET

Amaze Systems logo

About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

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