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Incident Jobs (NOW HIRING)

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) * Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

Verisk

Incident Manager

Jersey City, NJ · Hybrid

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

HMG America

Incident Manger

Jackson, MI · On-site

Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand ...

Twilio

Incident Commander

You approach every incident with genuine curiosity - pushing past the first plausible explanation to find what's really going on - and bring that same curiosity to the retrospective once the dust ...

Twilio

Incident Commander

Beyond the incident room, you'll help own the 12-month incident response process and tooling strategy for the company: setting company-wide response standards, defining response OKRs, and driving ...

Northern Trust

Incident Commander

Chicago, IL · Hybrid

$78K - $134K/yr

Role Overview The Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated, enterprise-wide response to significant incidents impacting business ...

Koniag, Inc.

Incident Manager

Washington, DC · On-site

$89K - $119K/yr

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

kgs

Incident Manager

Washington, DC · Hybrid

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

Penn Interactive

Incident Commander

We are looking for an Incident Commander to join our site reliability team, to work cross-functionally across engineering, and be the front line for incidents and working with Release Engineering to ...

kgs

Incident Manager

Washington, DC · Hybrid

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

Lendistry

Incident Manager

Lumberton, NC · On-site

This role owns incident command from detection through resolution, directs cross-functional response across Security, Engineering, IT, Legal, Compliance, Communications, Facilities, HR, and Executive ...

Verisk

Incident Manager

Jersey City, NJ · On-site

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem ...

Northern Trust

Incident Commander

Tempe, AZ · Hybrid

$78K - $134K/yr

Role Overview The Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated, enterprise-wide response to significant incidents impacting business ...

City of New York

Incident Commander

Brooklyn, NY · On-site

The Incident Commander (IC) is responsible for the management, supervision, and coordination of cyber security incidents as part of a 24x7, 365 Security Operations environment, including nights ...

Ignite Insurance Systems

Incident Manager

Jersey City, NJ · On-site

$100 - $150/hr

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...

New

Maplecroft

Incident Manager

Jersey City, NJ · On-site

$100 - $130/hr

Overview We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...

New

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Incident information

See salary details

$36.5K

$163.4K

$193.5K

How much do incident jobs pay per year?

As of Sep 4, 2026, the average yearly pay for incident in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an incident manager?

Incident managers are professionals responsible for identifying, analyzing, and resolving incidents that disrupt business operations, particularly in IT environments. They coordinate the response to incidents, communicate with stakeholders, and ensure that issues are resolved efficiently to minimize impact. Incident managers also play a key role in post-incident analysis, helping organizations improve processes and prevent future incidents.

What are some common challenges incident managers face when coordinating responses across multiple teams?

Incident Managers often need to coordinate with various technical, operations, and business teams during high-pressure situations, which can be challenging due to differing priorities and communication styles. Ensuring timely and accurate information flow, avoiding miscommunication, and keeping all stakeholders aligned are frequent hurdles. Developing strong relationships across departments and establishing clear incident response protocols can help Incident Managers overcome these challenges and ensure smooth resolution of incidents.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need expertise in IT service management, problem resolution, and risk assessment, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and relevant certifications such as ITIL Foundation are highly valuable. Strong communication, decision-making, and leadership skills set top performers apart, enabling them to coordinate teams and manage high-pressure situations. These skills are crucial for minimizing downtime, resolving incidents efficiently, and maintaining business continuity.

What is the difference between Incident vs Security Analyst?

AspectIncidentSecurity Analyst
Required credentialsTypically certifications like CompTIA Security+ or CISSPSame certifications often required, plus knowledge of security tools
Work environmentHandles security breaches, investigations, and response teamsMonitors security systems, analyzes threats, and implements security measures
Employer and industry usageUsed in cybersecurity teams across various industriesCommonly employed in IT and cybersecurity departments
Comparison focusResponding to security incidentsPreventing and analyzing security threats

While both Incident responders and Security Analysts work in cybersecurity, Incident roles focus on reacting to security breaches and managing incidents, whereas Security Analysts primarily monitor, analyze, and prevent security threats. Both roles require similar certifications and often work closely within security teams to protect organizational assets.

More about Incident jobs

What cities are hiring for Incident jobs?

Cities with the most Incident job openings:

What are the most commonly searched types of Incident jobs?

The most popular types of Incident jobs are:

What states have the most Incident jobs?

States with the most job openings for Incident jobs include:

Incident jobs near you
Infographic showing various Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manger

Hmg America Llc

Jackson, MI • On-site

Full-time

Re-posted 14 days ago

Job description

Job Title : Incident Manger
Location : Jackson, MI
Duration : Full-Time (Perm.)
Job Description:
  • Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities
  • Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process
  • Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process.

  • Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc
  • Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on :
    • False positives because of which Incident tickets were opened wrongly
    • Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward
  • Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks)
  • Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets
  • Periodically audit Incident records and coach the Incident Management staff to
    • Insure that 'ticket hops' are reduced to the minimum
    • Avoid possible misuse of 'Pending' status by resolving groups
    • Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents
    • Quality of updates being made into the Incident Records

  • Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.
  • Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example. Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers!
  • Explore the opportunities for using 'self-help' tools in the interest of process efficiency

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