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Incident Jobs in Quebec (NOW HIRING)

Caeus

Major Incident Coordinator

Montreal, QC · On-site

Assess incident priority and business impact. * Lead major incident bridge calls. * Coordinate technical teams and stakeholders. * Drive service restoration efforts. * Communicate with stakeholders ...

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See Quebec salary details

$15

$49

$86

How much do incident jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for incident in Quebec is $49.70, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $61.06 per hour, depending on experience, location, and employer.

What are incident managers?

Incident managers are professionals responsible for identifying, analyzing, and resolving incidents that disrupt business operations, particularly in IT environments. They coordinate the response to incidents, communicate with stakeholders, and ensure that issues are resolved efficiently to minimize impact. Incident managers also play a key role in post-incident analysis, helping organizations improve processes and prevent future incidents.

What are some common challenges Incident Managers face when coordinating responses across multiple teams?

Incident Managers often need to coordinate with various technical, operations, and business teams during high-pressure situations, which can be challenging due to differing priorities and communication styles. Ensuring timely and accurate information flow, avoiding miscommunication, and keeping all stakeholders aligned are frequent hurdles. Developing strong relationships across departments and establishing clear incident response protocols can help Incident Managers overcome these challenges and ensure smooth resolution of incidents.

What is the difference between Incident vs Security Analyst?

AspectIncidentSecurity Analyst
Required credentialsTypically certifications like CompTIA Security+ or CISSPSame certifications often required, plus knowledge of security tools
Work environmentHandles security breaches, investigations, and response teamsMonitors security systems, analyzes threats, and implements security measures
Employer and industry usageUsed in cybersecurity teams across various industriesCommonly employed in IT and cybersecurity departments
Comparison focusResponding to security incidentsPreventing and analyzing security threats

While both Incident responders and Security Analysts work in cybersecurity, Incident roles focus on reacting to security breaches and managing incidents, whereas Security Analysts primarily monitor, analyze, and prevent security threats. Both roles require similar certifications and often work closely within security teams to protect organizational assets.

What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?

To thrive as an Incident Manager, you need expertise in IT service management, problem resolution, and risk assessment, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and relevant certifications such as ITIL Foundation are highly valuable. Strong communication, decision-making, and leadership skills set top performers apart, enabling them to coordinate teams and manage high-pressure situations. These skills are crucial for minimizing downtime, resolving incidents efficiently, and maintaining business continuity.
What are the most commonly searched types of Incident jobs in Quebec? The most popular types of Incident jobs in Quebec are:
Incident jobs near you
Infographic showing various Incident job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $103,385 per year, or $49.7 per hour.

Major Incident Coordinator

Caeus

Montreal, QC • On-site

Full-time

Re-posted 21 days ago

Job description

Our Technology & Product Development teams transform bold ideas into immersive, world-class solutions. From VR/AR solutions to cutting-edge flight simulation, you'll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. With a career that blends flexibility, creativity, and impact, you'll play a vital role in driving next-generation tech solutions for the moments that matter most.Job Description

At CAE, our Technology & Product Development team is shaping the future through immersive systems and advanced technologies that enhance safety and readiness worldwide.

From VR/AR solutions to cutting-edge simulation systems, you will work in a collaborative and dynamic environment.

In this role, you will be responsible for managing major incidents, ensuring rapid service restoration and effective coordination across IT teams.


Duties & Responsibilities
  • Lead and coordinate major incidents (P1/P2).
  • Participate in 24/7 on-call rotation.
  • Assess incident priority and business impact.
  • Lead major incident bridge calls.
  • Coordinate technical teams and stakeholders.
  • Drive service restoration efforts.
  • Communicate with stakeholders and leadership.
  • Act as liaison between Service Desk, IT teams and business stakeholders.
  • Escalate incidents when required.
  • Ensure full documentation of incidents.
  • Validate resolution before closure.
  • Support emergency changes.
  • Ensure handoff to Problem Management.
  • Lead post-incident reviews.
  • Drive continuous improvement initiatives.
  • Maintain knowledge base and procedures.

Minimum Qualifications
  • 2-3 years of experience in IT Operations or Incident Management.
  • Experience managing major incidents.
  • General IT knowledge.

Preferred Qualifications
  • Bachelor's degree in IT or related field.
  • ITIL 4 Foundation certification.
  • Understanding of ITIL Incident and Major Incident processes.
  • Experience with ServiceNow ITSM.
  • Strong analytical and problem-solving skills.
  • Ability to coordinate multiple stakeholders.
  • Ability to work under pressure and manage priorities.
  • Leadership and decision-making skills.

CAE offers
  • Flexible and modern working environment
  • Collaborative workplace
  • Innovative culture
  • Competitive benefits

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About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position TypeRegularEqual Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available-contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AIsupported tools to help review applications, with human decisionmaking at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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