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Incident Manager Jobs in Quebec (NOW HIRING)

Caeus

Major Incident Coordinator

Montreal, QC

In this role, you will be responsible for managing major incidents, ensuring rapid service ... Assess incident priority and business impact. * Lead major incident bridge calls. * Coordinate ...

HollisWealth

IT Incident Coordinator

Montreal, QC · Hybrid

As an IT Incident Coordinator, you will play a key role in coordinating, managing, and communicating during incidents affecting the organization's technology services, ensuring the rapid restoration ...

New

HollisWealth

IT Incident Coordinator

Quebec, QC · Hybrid

As an IT Incident Coordinator, you will play a key role in coordinating, managing, and communicating during incidents affecting the organization's technology services, ensuring the rapid restoration ...

New

CHSLD Ste-Monique

MANDAT Sous l'autorité de la Directrice des soins infirmiers, le titulaire du poste a pour fonction principalement d'appuyer et de superviser l'équipe clinique de soir. Il assure la continuité et ...

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Incident Manager information

See Quebec salary details

$19

$44

$59

How much do incident manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for incident manager in Quebec is $44.38, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $51.92 per hour, depending on experience, location, and employer.

What is an incident manager's salary?

An incident manager's salary typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior incident managers or those in specialized sectors may earn higher salaries, and certifications like ITIL can influence compensation.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

What are the 5 C's of incident command?

The 5 C's of incident command are Command, Control, Communication, Coordination, and Collaboration. These principles help incident managers, including those in roles like Incident Manager, effectively organize response efforts, ensure clear communication, and maintain operational efficiency during emergencies.

What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What Is an Incident Manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an Incident Manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

Is incident management a good career?

Incident management is a vital role in IT and security fields, focusing on quickly resolving disruptions to minimize impact. It requires strong problem-solving, communication skills, and often involves certifications like ITIL or CISSP. The role offers opportunities for advancement and can be rewarding for those interested in operational stability and crisis response.

What does an incident manager do?

An incident manager is responsible for coordinating the response to IT or operational incidents to minimize impact and restore services quickly. They analyze incident reports, communicate with stakeholders, and implement corrective actions, often using incident management tools and frameworks like ITIL. Strong problem-solving, communication skills, and certifications such as ITIL are typically required.
More about Incident Manager jobs
What job categories do people searching Incident Manager jobs in Quebec look for? The top searched job categories for Incident Manager jobs in Quebec are:
What cities in Quebec are hiring for Incident Manager jobs? Cities in Quebec with the most Incident Manager job openings:
Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $92,304 per year, or $44.4 per hour.

Senior Data Incident Preparedness and Response Manager

TELUS

Montreal, QC • On-site

Other

Re-posted 29 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

24th of 96 rated telecommunications companies

Job description

Description

Join our team and what we'll accomplish together

The TELUS Data & Trust Office provides world-class, innovative solutions to keep TELUS resilient, secure, and trustworthy. We partner with teams across the organization to advance our corporate priorities, support innovation, and ultimately deliver on our promise to safeguard our customers' privacy and to earn and maintain their trust.

We support our business operations across the enterprise, including our telco, agriculture, and health business. We operate globally and respect the laws and operational requirements of all the jurisdictions in which we operate.

As a Senior Data Incident Preparedness and Response Manager, you will be working alongside some of the most passionate and innovative privacy and resilience specialists in Canada. You'll be at the heart of keeping TELUS strong and ready for anything-partnering with cybersecurity, communications, operations, and business leaders to build capabilities that protect our business and our customers.

You'll transform complex challenges into clear, actionable plans, lead incident response with calm authority, bring teams together around shared goals, and continuously enhance the way TELUS prepares for and manages data incidents and business disruptions. This is a strategic, high-impact role that combines program management excellence with crisis leadership, stakeholder influence, operational mastery and privacy acumen.

You'll be known as the trusted advisor who keeps teams connected, focused, and moving forward-the person everyone wants in the room when it matters most.

What you'll do
  • Execute TELUS' data incident management strategy to meet regulatory requirements, minimize risks and exceed customer expectations
  • Lead or support response coordination during data incidents
  • Lead incident management response team calls and support notification strategy
  • Facilitate real-time communication and decision-making across multiple stakeholder groups (executive leadership, operations, communications, legal, cybersecurity)
  • Develop and maintain response playbooks, escalation protocols, and communication templates
  • Conduct post-incident reviews to identify and mitigate risks, and drive continuous improvement in response capabilities
  • Contribute to mandatory breach reporting to individuals and regulators, ensuring information is accurate and complete
  • Stay informed about emerging threats and vulnerabilities to proactively strengthen response readiness
  • Facilitate cross-functional planning sessions, scenario exercises, and crisis simulations
  • Translate technical and operational requirements into clear, actionable communication for executive audiences
  • Build and maintain relationships with key stakeholders to ensure data incident response capabilities are understood and supported
  • Develop clear, timely communication protocols and messaging frameworks for incident situations
  • Coordinate with communications teams to ensure consistent, accurate messaging during disruptions
  • Participate in monthly/quarterly reporting to provide insights to key internal stakeholders
  • Support executive briefings and board-level reporting
  • Identify gaps in current incident management capabilities and recommend improvements
  • Track key metrics and KPIs related to incident readiness and incident response effectiveness
  • Continuously learn, innovate, and demonstrate leadership in all areas of the role
Qualifications

What you bring

Must-Have Experience & Skills:

  • 5 years of extensive experience in complex privacy incident management, business continuity, crisis management, or related operational resilience domains
  • Knowledge and understanding of privacy legislation (e.g. PIPEDA, GDPR) and their impact on business continuity
  • Proven experience coordinating cross-functional teams during high-pressure situations or crisis response
  • Strong facilitation and stakeholder management skills-ability to build consensus and drive alignment across competing priorities
  • Excellent written and verbal communication skills; ability to translate complex scenarios into clear action plans
  • Proficiency in writing reports for internal and external stakeholders
  • Experience developing and maintaining data incident response protocols
  • Familiarity with crisis management best practices
  • Ability to make independent decisions quickly to mitigate risk and protect the TELUS brand
  • Comfortable working with a sense of urgency and adept at remaining calm under stressful circumstances
  • Strong organizational and project management skills
  • University degree in relevant discipline (preferred)

Nice-to-Have Skills:

  • Fluent in both French and English
  • Professional accreditation from the International Association of Privacy Professionals (IAPP) - CIPP, CIPM, or similar
  • Certification in business continuity (CBCP, BCI, or similar)
  • Experience in telecommunications, financial services, or other highly regulated industries
  • Familiarity with cybersecurity incident response and coordination
  • Experience with crisis simulation exercises or tabletop scenarios

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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