Incident Management: Support investigations in the event of an accident or incident on the construction site to determine the causes and implement corrective measures. * Continuous Improvement:
Incident Management: Support investigations in the event of an accident or incident on the construction site to determine the causes and implement corrective measures. * Continuous Improvement:
Improve reliability through monitoring, alerting, incident response patterns, runbooks, capacity management and resilience practices. * Partner with application, cloud, security and infrastructure ...
Improve reliability through monitoring, alerting, incident response patterns, runbooks, capacity management and resilience practices. * Partner with application, cloud, security and infrastructure ...
Business Analyst
Montreal, QC · On-site
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
Business Analyst
Montreal, QC · On-site
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
Experience in Incident management, trouble shooting & handling L2 & L3 tickets for support programs. * Ability to handle Change management process, effectively communicate, follow defined process to ...
IT Problem Coordinator
Laval, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Laval, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Montreal, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Montreal, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Longueuil, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Longueuil, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Montreal, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Montreal, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Montreal, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. Review the ...
IT Problem Coordinator
Montreal, QC · Hybrid
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. Review the ...
IT Problem Coordinator
Montreal, QC · On-site
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
IT Problem Coordinator
Montreal, QC · On-site
Help implementing and participates in the continuous improvements of the governance and processes around problem management in collaboration with the incident management team and manager. * Review ...
Support implementation, stabilization, incident management, and troubleshooting activities. \n * Collaborate with architects, technical analysts, developers, and software vendors to ensure solution ...
Support implementation, stabilization, incident management, and troubleshooting activities. \n * Collaborate with architects, technical analysts, developers, and software vendors to ensure solution ...
Gestionnaire de Compte
Saint-hubert, QC · On-site
Strong knowledge of security operations, incident management, investigations, and performance management. * Excellent leadership, communication, problem-solving, and client relationship skills.
Gestionnaire de Compte
Saint-hubert, QC · On-site
Strong knowledge of security operations, incident management, investigations, and performance management. * Excellent leadership, communication, problem-solving, and client relationship skills.
Gestionnaire de Compte
Saint-hubert, QC · On-site
Strong knowledge of security operations, incident management, investigations, and performance management. * Excellent leadership, communication, problem-solving, and client relationship skills.
New
Quick apply
Gestionnaire de Compte
Saint-hubert, QC · On-site
Strong knowledge of security operations, incident management, investigations, and performance management. * Excellent leadership, communication, problem-solving, and client relationship skills.
New
Security, Monitoring & Incident Management * Implement security controls, patching, vulnerability remediation, endpoint hardening, and access management. * Monitor infrastructure health, performance ...
Security, Monitoring & Incident Management * Implement security controls, patching, vulnerability remediation, endpoint hardening, and access management. * Monitor infrastructure health, performance ...
Major incident management on experience operating production platforms at scale * Experience working with distributed web applications * Experience Automating operational tasks / Processes using ...
Quick apply
Major incident management on experience operating production platforms at scale * Experience working with distributed web applications * Experience Automating operational tasks / Processes using ...
Major incident management on experience operating production platforms at scale * Experience working with distributed web applications * Experience Automating operational tasks / Processes using ...
Quick apply
Major incident management on experience operating production platforms at scale * Experience working with distributed web applications * Experience Automating operational tasks / Processes using ...
Assistant Manager, Workplace Experience, Satellite Offices (12-Month Contract)
Montreal, QC · On-site
Lead incident management activities and support workplace response during business disruptions or critical events. * Drive continuous improvement initiatives focused on service excellence, process ...
Assistant Manager, Workplace Experience, Satellite Offices (12-Month Contract)
Montreal, QC · On-site
Lead incident management activities and support workplace response during business disruptions or critical events. * Drive continuous improvement initiatives focused on service excellence, process ...
Site Reliability Engineer
Montreal, QC · On-site
Solid incident management experience, including on-call rotations , escalations , and postmortems * Strong scripting skills in Python, Bash, Java, or similar for automation and diagnostics
Quick apply
Site Reliability Engineer
Montreal, QC · On-site
Solid incident management experience, including on-call rotations , escalations , and postmortems * Strong scripting skills in Python, Bash, Java, or similar for automation and diagnostics
Incident Manager information
See Quebec salary details
$19.95 - $23.56
2% of jobs
$23.56 - $27.16
11% of jobs
$27.16 - $30.77
6% of jobs
$30.77 - $34.38
0% of jobs
$36.85 is the 25th percentile. Wages below this are outliers.
$34.38 - $37.98
9% of jobs
$37.98 - $41.59
14% of jobs
The median wage is $44.79 / hr.
$41.59 - $45.19
10% of jobs
$45.19 - $48.80
14% of jobs
$50.94 is the 75th percentile. Wages above this are outliers.
$48.80 - $52.40
17% of jobs
$52.40 - $56.01
11% of jobs
$56.01 - $59.62
7% of jobs
$19
$44
$59
How much do incident manager jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for incident manager in Quebec is $44.38, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $51.92 per hour, depending on experience, location, and employer.
What is an incident manager?
An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.
How does an incident manager typically collaborate with technical teams during high-priority incidents?
During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.
What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?
To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.
What is the difference between Incident Manager vs Service Desk Analyst?
| Aspect | Incident Manager | Service Desk Analyst |
|---|---|---|
| Certifications | ITIL, PMP (optional) | ITIL, CompTIA A+ (common) |
| Work Environment | IT operations, incident response teams | Help desk, customer support |
| Employer & Industry | IT service providers, large organizations | IT support centers, corporate IT departments |
| Primary Focus | Managing and resolving incidents, minimizing downtime | Logging, categorizing, and initial troubleshooting of issues |
While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.
Is incident management a good career?
Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
More about Incident Manager jobs
What job categories do people searching Incident Manager jobs in Quebec look for?
The top searched job categories for Incident Manager jobs in Quebec are:
What cities in Quebec are hiring for Incident Manager jobs?
Cities in Quebec with the most Incident Manager job openings:
Full-time
Posted 9 days ago
Job description
Reporting to the Superintendent of H&S Construction, the candidate will play a vital role in ensuring worker safety and compliance with safety standards during the construction phases of mining projects. Assisting the Canadian health and safety teams throughout all phases of construction. This position requires strong communication skills to interact with various stakeholders, contractors, site supervisors, project managers. In addition, the H&S Coordinator will collaborate closely with multiple teams across all construction projects to develop synergies, improve processes and optimize the use of existing tools.
Responsibilities:
- Safety Planning and Implementation: Assist in developing and implementing safety corrective action plans based on the needs of each site
- Inspection, Audit and Monitoring: Conduct regular inspections/audits of construction sites to identify potential hazards and ensure proper use of safety equipment. Monitor work practices to ensure compliance with safety protocols.
- Coordination with Construction Teams: Work closely with site H&S site Coordinators, Site managers and other construction team members to Ensure all construction activities comply with established safety standards.
- Incident Management: Support investigations in the event of an accident or incident on the construction site to determine the causes and implement corrective measures.
- Continuous Improvement: Analyze safety BBO's data and trends to identify activities or areas for improvement. Support in the implementation of continuous safety initiatives to reduce risks.
- Reporting and Documentation: Assisting for accurate documentation of safety activities, inspections, incidents, and training.
- Risk Management and Monitoring System (RMMS): Oversee the implementation and engagement of RMMS thru our project by identifying actions to be putted in place to comply with the company expectation.
- Risk Assessment: Conduct and/or assist detailed risk assessments for each construction project to identify potential hazards and implement preventative measures.
- Promoting Safety Culture: Encourage a proactive safety culture among workers by rewarding safe behaviors and emphasizing the importance of safety in all construction activities.
- Training and Awareness: Support construction management of all sites to organize training sessions for to inform them of specific construction-related hazards, new regulation and appropriate safe practices.
#L1-WA1
- Certificate in Occupational Health & Safety
- Minimum of 5 years industrial construction project.
- Essential for interacting with various stakeholders, contractors, team supervisors, and project managers.
- Working closely with multiple teams across all construction projects to develop synergies, improve processes, and optimize the use of existing tools.
- Prioritizing proactive management to ensure safety measures are always ahead of potential risks.
- Travel to sites will be required.