Incident Manager
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...
Incident Manager
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...
Incident Commander
Miami, FL · On-site
$30/hr
In your day to day role as an Incident Commander, you will be acting as a liaison between Surefox and its clients while providing emergency response. You will perform all duties in accordance with ...
Incident Commander
Miami, FL · On-site
$30/hr
In your day to day role as an Incident Commander, you will be acting as a liaison between Surefox and its clients while providing emergency response. You will perform all duties in accordance with ...
Incident Commander
Draper, UT · On-site
$25/hr
We are currently seeking an experienced Incident Commander with high integrity and professionalism who can join our team here in the Draper, UT. You will be working on uniquely assigned projects ...
Incident Commander
Draper, UT · On-site
$25/hr
We are currently seeking an experienced Incident Commander with high integrity and professionalism who can join our team here in the Draper, UT. You will be working on uniquely assigned projects ...
The Senior Manager of Incident Management is accountable for the end-to-end Incident Management lifecycle, ensuring rapid restoration of service, effective coordination during major incidents, and ...
The Senior Manager of Incident Management is accountable for the end-to-end Incident Management lifecycle, ensuring rapid restoration of service, effective coordination during major incidents, and ...
Major Incident Manager
Raleigh, NC · On-site
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Major Incident Manager
Raleigh, NC · On-site
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Incident Manager
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...
Incident Manager
$80K - $115K/yr
Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating ...
Major Incident Manager
Carolina, RI · On-site
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Major Incident Manager
Carolina, RI · On-site
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Incident Management
Aurora, CO · On-site
$87K - $157K/yr
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Incident Management
Aurora, CO · On-site
$87K - $157K/yr
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Incident Manager
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...
Incident Manager
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...
Incident Manager
Charlotte, NC · On-site
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...
Incident Manager
Charlotte, NC · On-site
$80K - $110K/yr
Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...
Incident Manager
Maple Grove, MN · On-site
Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...
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Incident Manager
Maple Grove, MN · On-site
Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
Incident Manager
Aurora, CO · On-site
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Incident Manager
Aurora, CO · On-site
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle. Responsibilities
Senior Incident Manager
Atlanta, GA · On-site
This role leads enterprise incident governance, including Major Incident (MI) response, escalation management, root cause analysis, and incident trend remediation across all IT service domains. This ...
Senior Incident Manager
Atlanta, GA · On-site
This role leads enterprise incident governance, including Major Incident (MI) response, escalation management, root cause analysis, and incident trend remediation across all IT service domains. This ...
Support the Director of Incident Management during non- business hours with Incident Management responsibilities as needed. * Maintain current trainings relative to the performance of incident ...
Support the Director of Incident Management during non- business hours with Incident Management responsibilities as needed. * Maintain current trainings relative to the performance of incident ...
Incident Manager
Tampa, FL · On-site
$140K - $170K/yr
Incident Manager - Tampa, FL Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building ...
Incident Manager
Tampa, FL · On-site
$140K - $170K/yr
Incident Manager - Tampa, FL Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building ...
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Manager
San Francisco, CA · On-site
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Management
$87K - $157K/yr
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Incident Management
$87K - $157K/yr
An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and ...
Incident information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
How much do incident jobs pay per year?
As of Jun 8, 2026, the average yearly pay for incident in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
What are incident managers?
Incident managers are professionals responsible for identifying, analyzing, and resolving incidents that disrupt business operations, particularly in IT environments. They coordinate the response to incidents, communicate with stakeholders, and ensure that issues are resolved efficiently to minimize impact. Incident managers also play a key role in post-incident analysis, helping organizations improve processes and prevent future incidents.
What are some common challenges Incident Managers face when coordinating responses across multiple teams?
Incident Managers often need to coordinate with various technical, operations, and business teams during high-pressure situations, which can be challenging due to differing priorities and communication styles. Ensuring timely and accurate information flow, avoiding miscommunication, and keeping all stakeholders aligned are frequent hurdles. Developing strong relationships across departments and establishing clear incident response protocols can help Incident Managers overcome these challenges and ensure smooth resolution of incidents.
What is the difference between Incident vs Security Analyst?
| Aspect | Incident | Security Analyst |
|---|---|---|
| Required credentials | Typically certifications like CompTIA Security+ or CISSP | Same certifications often required, plus knowledge of security tools |
| Work environment | Handles security breaches, investigations, and response teams | Monitors security systems, analyzes threats, and implements security measures |
| Employer and industry usage | Used in cybersecurity teams across various industries | Commonly employed in IT and cybersecurity departments |
| Comparison focus | Responding to security incidents | Preventing and analyzing security threats |
While both Incident responders and Security Analysts work in cybersecurity, Incident roles focus on reacting to security breaches and managing incidents, whereas Security Analysts primarily monitor, analyze, and prevent security threats. Both roles require similar certifications and often work closely within security teams to protect organizational assets.
What are the key skills and qualifications needed to thrive as an Incident Manager, and why are they important?
To thrive as an Incident Manager, you need expertise in IT service management, problem resolution, and risk assessment, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and relevant certifications such as ITIL Foundation are highly valuable. Strong communication, decision-making, and leadership skills set top performers apart, enabling them to coordinate teams and manage high-pressure situations. These skills are crucial for minimizing downtime, resolving incidents efficiently, and maintaining business continuity.
More about Incident jobs
What cities are hiring for Incident jobs? Cities with the most Incident job openings:
What are the most commonly searched types of Incident jobs? The most popular types of Incident jobs are:
What states have the most Incident jobs? States with the most job openings for Incident jobs include:
$80K - $115K/yr
Other
Medical, Life, Retirement, PTO
Posted 25 days ago
Gainwell Technologies rating
7.7
Based on 72 frontline employees who took The Breakroom Quiz
106th of 186 rated software companies
Job description
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating response teams, communicating updates to stakeholders, and implementing processes to prevent future incidents, requiring strong analytical, problem-solving, and communication skills to effectively lead during critical situations
Your role in our mission
What we're looking for
Other Qualifications
What you should expect in this role
The pay range for this position is $80,000 - $115,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Nearest Major Market: Sacramento
Summary
An Incident Manager is responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner, verifying business continuity by coordinating response teams, communicating updates to stakeholders, and implementing processes to prevent future incidents, requiring strong analytical, problem-solving, and communication skills to effectively lead during critical situations
Your role in our mission
- Lead the incident management process and oversee team members involved in resolving incidents.
- Quickly detect service disruptions, assess their impact, and escalate critical incidents to the appropriate teams
- Assemble and lead cross-functional teams to investigate, diagnose, and resolve incidents, assigning tasks and managing resource allocation
- Provide clear and timely updates to stakeholders regarding incident status, mitigation efforts, and resolution timelines
- Conduct post-incident reviews to identify the root causes of incidents, develop preventative measures, and improve future response strategies
- Develop, document, and maintain incident management procedures, including escalation protocols and best practices
- Track incident metrics, analyze trends, and generate reports to identify areas for improvement and inform decision-making
- Work closely with Infrastructure, operations, and support teams to resolve incidents efficiently.
- Proficiency in ITSM (IT Service Management) , including incident management, documentation, and hardware
- Proficiency in incident response, infrastructure, ITIL, metrics, production environment, incident reports, technical issues, NOC (Network Operations Center), SOC (Security Operations Center), client-facing, Cloud, AWS and SharePoint
- Create reports as required to establish that all required SLAs are being meet for the project
What we're looking for
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, engineering, information systems or related field preferred
- Nine or more years of support services, project, or program experience
- Experience working with the technology industry
- Experience working with company products and operating systems
- Experience working with AWS services, architecture, and operational best practices.
Other Qualifications
- Good project management skills
- Good analytical and problem solving skills
- Good interpersonal skills to interact with customers and team members
- Good leadership and organizational skills
- Good communication skills
- Good skills in managing to contracts and budgets
- Good relationship building skills
- Ability to work in a team environment
- Willingness to travel
- Requires 24/7 on-call availability to manage and resolve critical incidents as they arise
What you should expect in this role
- HYBRID ROLE: Considering applicants who live within a 30+ mile radius of Gold River, California who are able work onsite 2 days per week
- May require additional onsite to attend meetings and collaborations in the office as needed
- Weekend and evening work
- Opportunities to travel through your work (0-10%)
- Video cameras must be used during all interviews, as well as during the initial week of orientation
- The deadline to submit applications for this posting is 6/30/2026
The pay range for this position is $80,000 - $115,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Nearest Major Market: Sacramento
What Gainwell Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Gainwell Technologies
Sourced by ZipRecruiter
With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Irving, TX, US