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Verida Inc

Incident Coordinator - WI

Villa Rica, GA · On-site

Madison, WI POSITION CONTINGENT UPON AWARD OF CONTRACT Summary The Corporate Incident Coordinator will be responsible for reviewing, investigating, initializing responses, and documenting all ...

Bannerhealth

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Incident Review Coordinator

Amsterdam, NY · On-site

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Amsterdam, NY · On-site

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How much do incident coordinator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for incident coordinator in the United States is $28.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $34.13 per hour, depending on experience, location, and employer.

What is an incident coordinator?

An Incident Coordinator is responsible for managing and resolving IT or operational incidents efficiently to minimize disruptions. They coordinate communication between technical teams, stakeholders, and management, ensuring a swift response and proper documentation. They also analyze incident patterns to prevent future issues and improve response processes. Strong organizational, problem-solving, and communication skills are essential for this role.

What does an incident coordinator do?

A typical day for an Incident Coordinator involves monitoring incident queues, assessing and prioritizing incoming issues, and coordinating with technical teams to drive prompt resolutions. You will frequently communicate with stakeholders to provide status updates and ensure alignment on response strategies. Incident Coordinators also document incidents, perform root cause analyses, and may participate in post-incident reviews to improve future response procedures. The role often requires quick thinking and adaptability, as unexpected incidents can occur at any time. Collaboration and clear communication are critical since you'll regularly interface with IT professionals, management, and sometimes external partners.

What are the key skills and qualifications needed to thrive as an incident coordinator?

To thrive as an Incident Coordinator, you need strong analytical skills, attention to detail, and a background in IT, cybersecurity, or crisis management, often supported by a relevant degree or certifications like ITIL or CISSP. Familiarity with incident management platforms (e.g., ServiceNow, Jira), ticketing systems, and basic network monitoring tools is essential. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These qualities enable effective coordination of responses, clear stakeholder communication, and swift resolution of incidents to minimize operational impact.

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Incident Coordinator jobs near you
Infographic showing various Incident Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,346 per year, or $28.5 per hour.

Incident Coordinator - WI

Villa Rica, GA • On-site

Verida Inc
1 - 5K employees

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

People enjoy working here

Paid breaks

Respectful managers

Learn more about Verida Incexternal

Full-time

Re-posted 8 days ago

Job description

Location: Madison, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

 Summary

The Corporate Incident Coordinator will be responsible for reviewing, investigating, initializing responses,  and documenting all incidents that occur in connection with Southeastrans Inc.’s (“SETI”) Non-Emergency Medical Transportation (“NEMT”) Contracts.  This position will be directly responsible for the daily, monthly, and annual reporting of incidents for SETI contracts. The position will provide management with reports summarizing investigative findings and resolutions of individual incidents, aggregate individual incident reports monthly, and analyze incidents to identify the potential quality of service issues to identify patterns or trends. Duties also include oversight of the Company’s Incident software, incident reporting functions, and other compliance-related functions, as assigned. 

ESSENTIAL FUNCTIONS

  • Create a written record to summarize incidents on both an individual and monthly basis
  • Investigate and manage investigations related to incidents
  • Communicate with providers, members, and facilities as needed
  • Responsible for managing the Company’s incident investigation, reporting, and resolution process as it relates to the NEMT provider network
  • Review all accident/incident reports for accuracy 
  • Mandate and enforce proper incident guidelines for all operations. 
  • Assist all state managers in reviewing and submitting incident documents
  • Maintains and manages Intelex, the Company’s accident and incident software 
  • Create reports and analyze incidents monthly, noting any patterns or trends
  • Identify and administer any appropriate resolutions, including corrective action
  • Work with the Compliance Manager’s to schedule driver remedial training as needed 
  • Maintain communications with MCOs/ clients for incident reporting
  • Maintain reports and keep management informed of relevant issues
  • Review and distribute inquiries to review for state managers
  • Regular and predictable attendance Monday – Friday (8-5/ 9-6)
  • Assist SETI legal counsel in document retrieval as needed
  • Accountable for the preparation and submission of reports to comply with internal and contractual requirements
  • Maintain electronic records of incidents
  • Maintain and update the Company Incident tracking spreadsheet
  • Submit appropriate data to Southeastrans’ database in a timely manner
  • Communicates information to key staff and departments
  • Maintain the tracking of follow-up actions required on incident reporting for the company
  • Submits weekly reminders of insurance expirations to approved distribution lists
  • Follows all Southeastrans policies and procedures
  • Report and communicate with management to resolve issues
  • All other duties as assigned

QUALIFICATIONS REQUIRED

  • Exceptional written and verbal communication skills with administration and external parties.
  • Able to work collaboratively, diplomatically, and with integrity in problem identification and problem-solving activities.  
  • Strong organization and follow-up skills. 
  • Ability to observe and understand business processes and to ensure processes are documented accurately
  • Able to handle highly confidential and sensitive information
  • Must adhere to HIPAA standards
  • Ability to work extended hours when the workload necessitates, which could include weekends, evenings, and holidays.
  • Professional appearance
  • Ability to lift 50 lbs.
  • Ability to stand or sit for long periods of time
  • Ability to be flexible with their schedule (could require weekends, evenings, and holidays) 
  • Ability to multi-task
  • Ability to work in a fast-paced environment
  • Meet contractual requirements for NEMT providers
  • Positive attitude

MINIMUM REQUIRED EDUCATION

  • Bachelor’s Degree from an accredited College or University and/or commensurate experience in compliance 
  • Strong writing skills
  • Strong communication and organization skills
  • Strong investigative skills
  • Proficient in Microsoft Office software (Word, Excel, Access, PowerPoint). 

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