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Incident Coordinator Jobs (NOW HIRING)

NorthEastern

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...

Northeastern University

Incident Manager

Boston, MA · On-site

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator. This role would be responsible to start a conference bridge, collaborate with service managers and ...

ASM Research

Incident Response Coordinator

The Incident Response Coordinator supports the end-to-end response to IT incidents and service disruptions, helping restore normal operations quickly and reduce impact on mission-critical systems.

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How much do incident coordinator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for incident coordinator in the United States is $28.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $34.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an incident coordinator?

To thrive as an Incident Coordinator, you need strong analytical skills, attention to detail, and a background in IT, cybersecurity, or crisis management, often supported by a relevant degree or certifications like ITIL or CISSP. Familiarity with incident management platforms (e.g., ServiceNow, Jira), ticketing systems, and basic network monitoring tools is essential. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These qualities enable effective coordination of responses, clear stakeholder communication, and swift resolution of incidents to minimize operational impact.

What does an incident coordinator do?

A typical day for an Incident Coordinator involves monitoring incident queues, assessing and prioritizing incoming issues, and coordinating with technical teams to drive prompt resolutions. You will frequently communicate with stakeholders to provide status updates and ensure alignment on response strategies. Incident Coordinators also document incidents, perform root cause analyses, and may participate in post-incident reviews to improve future response procedures. The role often requires quick thinking and adaptability, as unexpected incidents can occur at any time. Collaboration and clear communication are critical since you'll regularly interface with IT professionals, management, and sometimes external partners.

What is an incident coordinator?

An Incident Coordinator is responsible for managing and resolving IT or operational incidents efficiently to minimize disruptions. They coordinate communication between technical teams, stakeholders, and management, ensuring a swift response and proper documentation. They also analyze incident patterns to prevent future issues and improve response processes. Strong organizational, problem-solving, and communication skills are essential for this role.

More about Incident Coordinator jobs
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Incident Coordinator jobs near you
Infographic showing various Incident Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $59,346 per year, or $28.5 per hour.

Home Care Incident Management Coordinator

Ambercare

Goodlettsville, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

To apply via text, text 11487 to 334-518-4376.
POSITION SUMMARY: Reporting to the State Director, the Incident Management Coordinator (IMC) ensures reportable event requirements are met with all state and payor entities. This role ensures that client services are delivered in a safe, efficient, and effective manner, in accordance with established quality standards, and applicable state and federal regulations. This role acts as the Incident Management Coordinator as required by regulation and contracts.
Hours: Full Time: Monday through Friday 8 am to 5 pm.
Location: Candidate can be located close to any of the TN Addus Offices listed below:
  • Bartlett, TN 38134-8375
  • Chattanooga, TN 37421
  • Columbia, TN 38401
  • Cookeville, TN 38501-4279
  • Goodlettsville, TN 37072
  • Jackson, TN 38305
  • Johnson City, TN 37604
  • Knoxville, TN 37909
Benefits:
At Addus we offer our team the best:
  • Medical, Dental and Vision Benefits
  • Continued Education
  • PTO Plan
  • Daily Pay
  • Retirement Planning
  • Life Insurance
  • Employee discounts
ESSENTIAL DUTIES:
  • Files and records all reportable incidents/events to appropriate entities (Licensure, REM, APS, Care Coordinator, etc.) within the required timeframe.
  • Schedule and facilitate incident/event discussions with Operations, Quality, HR and/or Compliance as needed.
  • Lead Tier 2 Investigations with the support of the branch staff
  • Coordinate investigations with Operations, HR, Quality and/or compliance (includes employee fraud and employee misconduct events).
  • Coordinate with the branch to ensure incident/event follow-up is completed, i.e., employee training is completed, more information as needed.
  • Monitor the incident/event outcomes by reaching out to entities, such as APS and MCO Care Coordinators as needed until the final resolution is made, i.e., substantiated, or unsubstantiated.
  • Monitor reportable events and client service indicators and metrics and implement required corrective actions to resolve problems and ensure that all service quality and efficiency objectives are met.
  • Provides incident report submissions and follow up to the QA Manager & State Director
  • Participate in regional home care industry organizations to follow incident management and reportable event trends and developments and identify potential training and program enhancement opportunities.
  • Manage Relias Training for all field and admin staff (includes initial and annual reportable event training)
  • Conduct periodic audits of client and employee files to ensure compliance with contract specifications, Company policies and state and federal regulations.
  • Maintain a high degree of confidentiality at all times due to access to sensitive information.
  • Maintain regular, predictable, consistent attendance and is flexible to meet the needs of the department.
  • Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
  • Abide by all regulations, policies, procedures, and standards.
  • Perform other duties as assigned.
Position Requirements & Competencies:
  • Excellent oral and written communication skills
  • Ability to multi-task under tight deadlines
  • Strong communication skills and interpersonal skills
  • A valid driver's license and proof of insurance is required.
  • Must be a certified TN Provider Investigator
  • Experience completing critical incident reports
  • Experience working as part of a TN Provider Reportable Event Review Team (PRERT).
  • Bachelor's degree in business, Social Services, Public Administration, or a related field of study is preferred
  • Experience working within a managed healthcare environment as an employee or contracted provider is preferred.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 11487 to 334-518-4376.

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