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Major Incident Jobs (NOW HIRING)

Apidel Technologies

Major Incident Engineer

Cincinnati, OH · On-site

$98K - $123K/yr

Responsibilities: o Lead P1/P2 major incident response, coordinating cross-functional teams to restore critical services. o Facilitate incident bridge calls, provide executive communications, and ...

Intelliswift Software

Major Incident Engineer

Madison, WI · On-site

$60/hr

... for major incidents and recurring issues Review and validate the technical feasibility and effectiveness of permanent fixes Cross Functional Collaboration Partner closely with Incident Management ...

Allegion

Global Major Incident Management Coordinator

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mobilize,leadand manage the Major Incident Team (MIT), including service desk, technicalteamsand stakeholders to analyze and resolve incidents. * Provide clear,timelystatus updates and communications ...

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Major Incident information

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$41K

$127.2K

$199.5K

How much do major incident jobs pay per year?

As of Aug 16, 2026, the average yearly pay for major incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a major incident manager?

Major Incident Managers are professionals responsible for overseeing and resolving critical IT incidents that have a significant impact on business operations. Their primary role is to coordinate response efforts, communicate with stakeholders, and drive the resolution process to restore normal service as quickly as possible. They often work under high pressure, ensuring that incidents are documented, root causes are identified, and preventative measures are implemented to avoid future occurrences.

What are the key skills and qualifications needed to thrive as a major incident manager?

To thrive as a Major Incident Manager, you need strong analytical skills, in-depth knowledge of IT service management (ITSM), and experience with incident resolution processes, often supported by ITIL certification. Familiarity with major incident management tools such as ServiceNow, Jira, or Remedy is typically required. Exceptional communication, leadership, and decision-making abilities are crucial for coordinating teams and managing high-pressure situations. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain service reliability.

How does a major incident manager typically collaborate with technical teams during a critical incident?

During a major incident, the Major Incident Manager acts as the central coordinator, facilitating communication between technical teams, stakeholders, and leadership. They organize regular bridge calls, document updates, and ensure all teams understand the incident's priority and required actions. By quickly escalating issues and removing obstacles, they help technical experts focus on diagnosing and resolving the problem efficiently. This role often involves managing high-pressure situations and balancing the needs of both technical staff and business leaders.

What is the difference between Major Incident vs Network Engineer?

AspectMajor Incident
Role FocusManaging and coordinating response to critical incidents affecting IT services
CertificationsITIL, incident management certifications
Work EnvironmentIT service management teams, operations centers
Industry UsageIT service providers, large enterprises

While a Major Incident manager focuses on coordinating responses to critical IT disruptions, a Network Engineer designs, implements, and maintains network infrastructure. The roles often collaborate during major incidents but differ in their core responsibilities and certifications. Major Incident managers handle incident escalation and communication, whereas Network Engineers troubleshoot and optimize network systems.

Is a major incident manager a good career?

A major incident manager is a critical role responsible for coordinating responses to significant IT or operational disruptions, requiring strong communication, problem-solving, and leadership skills. It can be a rewarding career with opportunities for advancement, especially for those with certifications like ITIL or experience in crisis management. The role often involves working under pressure and may require availability outside regular hours during major incidents.
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What cities are hiring for Major Incident jobs?

Cities with the most Major Incident job openings:

What are the most commonly searched types of Major Incident jobs?

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What states have the most Major Incident jobs?

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Major Incident jobs near you
Infographic showing various Major Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Major Incident Engineer

Apidel Technologies

Cincinnati, OH • On-site

$98K - $123K/yr

Other

Posted 23 days ago

Job description

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Location: Cincinnati, OH (100% Onsite)
Travel: Occasional travel required
On-Call: Participation in a rotating on-call schedule required
Job Overview:
o We are seeking a Major Incident & Site Reliability Engineer to support critical production environments by leading high-severity incident response, driving service restoration, and improving system reliability.
o This role requires strong technical troubleshooting skills, cross-functional collaboration, and experience managing enterprise production incidents in a 24x7 environment.
Responsibilities:
o Lead P1/P2 major incident response, coordinating cross-functional teams to restore critical services.
o Facilitate incident bridge calls, provide executive communications, and drive timely resolution.
o Perform Root Cause Analysis (RCA) and partner with engineering teams to implement corrective actions.
o Troubleshoot production issues across applications, infrastructure, databases, and cloud environments.
o Support production operations, monitoring, deployments, and operational readiness.
o Participate in on-call rotations and collaborate with development, infrastructure, and operations teams to improve platform reliability.
Required Skills:
o Experience leading Major Incident Management (P1/P2) in a 24x7 enterprise environment.
o Strong background in Site Reliability Engineering (SRE) or L3 Production Support.
o Experience with ServiceNow, ITIL, and enterprise monitoring tools such as Splunk, Grafana, Dynatrace, or similar.
o Hands-on troubleshooting experience with Linux/Unix, cloud platforms, databases, and distributed applications.
o Scripting experience with Python, Bash, or PowerShell is preferred.
o Excellent communication skills with the ability to coordinate technical and business stakeholders during critical incidents.
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About Apidel Technologies

Sourced by ZipRecruiter

We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Plainfield, IL, US

Year founded

2012

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