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Major Incident Jobs (NOW HIRING)

RaceTrac

Senior Incident Manager

Atlanta, GA

Major Incident (MI) Command & Execution * Lead and oversee Major Incident management, including bridge coordination, stakeholder communication, and decision facilitation. * Ensure clear roles ...

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Major Incident information

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$41K

$127.2K

$199.5K

How much do major incident jobs pay per year?

As of Sep 6, 2026, the average yearly pay for major incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a major incident manager?

Major Incident Managers are professionals responsible for overseeing and resolving critical IT incidents that have a significant impact on business operations. Their primary role is to coordinate response efforts, communicate with stakeholders, and drive the resolution process to restore normal service as quickly as possible. They often work under high pressure, ensuring that incidents are documented, root causes are identified, and preventative measures are implemented to avoid future occurrences.

What are the key skills and qualifications needed to thrive as a major incident manager?

To thrive as a Major Incident Manager, you need strong analytical skills, in-depth knowledge of IT service management (ITSM), and experience with incident resolution processes, often supported by ITIL certification. Familiarity with major incident management tools such as ServiceNow, Jira, or Remedy is typically required. Exceptional communication, leadership, and decision-making abilities are crucial for coordinating teams and managing high-pressure situations. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain service reliability.

How does a major incident manager typically collaborate with technical teams during a critical incident?

During a major incident, the Major Incident Manager acts as the central coordinator, facilitating communication between technical teams, stakeholders, and leadership. They organize regular bridge calls, document updates, and ensure all teams understand the incident's priority and required actions. By quickly escalating issues and removing obstacles, they help technical experts focus on diagnosing and resolving the problem efficiently. This role often involves managing high-pressure situations and balancing the needs of both technical staff and business leaders.

What is the difference between Major Incident vs Network Engineer?

AspectMajor Incident
Role FocusManaging and coordinating response to critical incidents affecting IT services
CertificationsITIL, incident management certifications
Work EnvironmentIT service management teams, operations centers
Industry UsageIT service providers, large enterprises

While a Major Incident manager focuses on coordinating responses to critical IT disruptions, a Network Engineer designs, implements, and maintains network infrastructure. The roles often collaborate during major incidents but differ in their core responsibilities and certifications. Major Incident managers handle incident escalation and communication, whereas Network Engineers troubleshoot and optimize network systems.

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What cities are hiring for Major Incident jobs?

Cities with the most Major Incident job openings:

What are the most commonly searched types of Major Incident jobs?

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What states have the most Major Incident jobs?

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Major Incident jobs near you
Infographic showing various Major Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Contractor Major Incident Analyst

Georgia IT, Inc.

Dallas, TX • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Georgia IT, Inc. is seeking a Contractor Major Incident Analyst to manage the Incident Management process during Major Incidents. The role involves driving technical teams towards resolution, communicating status, and conducting Root Cause Analysis as part of Problem Management.
Responsibilities:
• Responsible for the day-to-day activities related to the management of high and critical priority incidents, ensuring processes and procedures are defined in detail and executed consistently. These incidents may impact multiple applications, lines of business, or infrastructure on multiple platforms (Mainframe, Mid-Tier, Cloud, Network, Physical Layer).
• Performs work with a high level of autonomy in a high visibility capacity
• Leads the post-incident review process, including, but not limited to, providing incident updates/debriefs, discussing IM process successes and opportunities for improvement, determining courses of action, and assigning/holding technical staff accountable to complete action items.
• Assists other technical staff involved in providing IM and PM statuses and root cause analysis (RCA) reporting.
• Assists with and influences the implementation of IM and PM policies, procedures, and processes, ensuring the strategies and activities are consistent with the business objectives and are compliant with processes for review.
• Participates in Problem Quality Assurance Review (PQAR) and other meetings as an enterprise IM subject matter expert (SME).
• Works under limited supervision.
Qualifications:
Required:
• Strong expertise in oral and written communications, including training and presenting to small and large audience
• Strong facilitation and listening skills to guide teams in process development and improvement exercises and workshops
• Ability to facilitate constructive and professional debate, and gain compromise and consensus
• High-level understanding of various technologies
• Working knowledge of ITSM tools, reporting, and relational database systems
• Strong influencing and relationship management skills.
• Ability to manage multiple high-priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• Ability to quickly adapt to new technologies and changing business requirements.
Preferred:
• Bachelor's degree in Business, Computer Science, Information Management Systems, or closely related field or an equivalent combination of education and/or directly related work experience.
• Three years of Information Technology experience in a related area (such as second- and third-level service desk, network, server, database, telephony, middleware, or server support).
• Three years of experience coordinating major incidents, changes or problem management preferred.
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

Social media

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