Keylent Inc is seeking an Incident Manager to oversee major incidents and ensure effective resolution. The role involves facilitating troubleshooting, documenting incidents, and communicating with ...
Keylent Inc is seeking an Incident Manager to oversee major incidents and ensure effective resolution. The role involves facilitating troubleshooting, documenting incidents, and communicating with ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71K - $88K/yr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71K - $88K/yr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
Incident Manager
Atlanta, GA · On-site
Leading, driving, facilitating, and chairing Major Incident meetings * Leveraging technology to issue all communications and providing key stakeholder management * Matrix management of people ...
Incident Manager
Atlanta, GA · On-site
Leading, driving, facilitating, and chairing Major Incident meetings * Leveraging technology to issue all communications and providing key stakeholder management * Matrix management of people ...
Incident Manager
Jersey City, NJ · Hybrid
Description We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...
Incident Manager
Jersey City, NJ · Hybrid
Description We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...
Incident and Problem Management Analyst
Atlanta, GA · On-site
$90 - $130/hr
This role leads the Major Incident Management process supporting Shared Services, E-Commerce, Infrastructure, and other critical enterprise platforms.The analyst serves as the central coordinator ...
Incident and Problem Management Analyst
Atlanta, GA · On-site
$90 - $130/hr
This role leads the Major Incident Management process supporting Shared Services, E-Commerce, Infrastructure, and other critical enterprise platforms.The analyst serves as the central coordinator ...
Incident Manager
Atlanta, GA · On-site
Leading, driving, facilitating, and chairing Major Incident meetings * Leveraging technology to issue all communications and providing key stakeholder management * Matrix management of people ...
Incident Manager
Atlanta, GA · On-site
Leading, driving, facilitating, and chairing Major Incident meetings * Leveraging technology to issue all communications and providing key stakeholder management * Matrix management of people ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71 - $89/hr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71 - $89/hr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
IT Factory Incident Project Manager
$71K - $88K/yr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
IT Factory Incident Project Manager
$71K - $88K/yr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71K - $88K/yr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71K - $88K/yr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
Strong experience in major incident management and problem management * Proven ability to lead technical bridge calls during critical production incidents * Excellent written and verbal executive ...
Quick apply
Strong experience in major incident management and problem management * Proven ability to lead technical bridge calls during critical production incidents * Excellent written and verbal executive ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71 - $89/hr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
IT Factory Incident Project Manager
Normal, IL · On-site
$71 - $89/hr
Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...
Incident Manager
Jersey City, NJ · On-site
$110K - $130K/yr
Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and minimal business disruption * Act as Incident Commander during critical incidents, driving real-time ...
Incident Manager
Jersey City, NJ · On-site
$110K - $130K/yr
Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and minimal business disruption * Act as Incident Commander during critical incidents, driving real-time ...
The Incident Manager, Senior leads major incident response activities across complex enterprise and federal IT environments. This role ensures rapid service restoration, coordinates technical and ...
The Incident Manager, Senior leads major incident response activities across complex enterprise and federal IT environments. This role ensures rapid service restoration, coordinates technical and ...
Incident Manager
Maple Grove, MN · On-site
The Major Incident Analyst will be contracted for approximately one year, with potential to apply for a full-time position if available. The role is based in Maple Grove, Minnesota, with possible ...
Quick apply
Incident Manager
Maple Grove, MN · On-site
The Major Incident Analyst will be contracted for approximately one year, with potential to apply for a full-time position if available. The role is based in Maple Grove, Minnesota, with possible ...
Provide major incident metrics reports * Ensure Information Technology response to service disruptions aligned to Regulatory requirements * Define and implement CSF / KPI for incidents and major ...
Provide major incident metrics reports * Ensure Information Technology response to service disruptions aligned to Regulatory requirements * Define and implement CSF / KPI for incidents and major ...
Incident Management Director
Coppell, TX · On-site
Provide major incident metrics reports * Ensure Information Technology response to service disruptions aligned to Regulatory requirements * Define and implement CSF / KPI for incidents and major ...
Incident Management Director
Coppell, TX · On-site
Provide major incident metrics reports * Ensure Information Technology response to service disruptions aligned to Regulatory requirements * Define and implement CSF / KPI for incidents and major ...
Incident Analyst/Support
Painted Post, NY · On-site
Instinctively takes the lead in high stress situations and leverages their strong problem solving skills and ability to facilitate surrounding support teams to perform Major Incident Management ...
Incident Analyst/Support
Painted Post, NY · On-site
Instinctively takes the lead in high stress situations and leverages their strong problem solving skills and ability to facilitate surrounding support teams to perform Major Incident Management ...
Incident Manager
Jersey City, NJ · On-site
$100 - $150/hr
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
Incident Manager
Jersey City, NJ · On-site
$100 - $150/hr
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
Incident Manager
Jersey City, NJ · On-site
$100 - $130/hr
Overview We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...
Incident Manager
Jersey City, NJ · On-site
$100 - $130/hr
Overview We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...
Major Incident Management: Orchestrate the coordination, communication, and escalation of incidents that impact the Services business. Serve as the primary liaison between business and technology ...
Major Incident Management: Orchestrate the coordination, communication, and escalation of incidents that impact the Services business. Serve as the primary liaison between business and technology ...
Major Incident information
See salary details
$41K - $55.4K
6% of jobs
$55.4K - $69.8K
7% of jobs
$69.8K - $84.2K
6% of jobs
$87.6K is the 25th percentile. Wages below this are outliers.
$84.2K - $98.6K
21% of jobs
$98.6K - $113K
7% of jobs
The median wage is $118.4K / yr.
$113K - $127.5K
4% of jobs
$127.5K - $141.9K
3% of jobs
$141.9K - $156.3K
7% of jobs
$167.9K is the 75th percentile. Wages above this are outliers.
$156.3K - $170.7K
15% of jobs
$170.7K - $185.1K
19% of jobs
$185.1K - $199.5K
3% of jobs
$41K
$127.2K
$199.5K
How much do major incident jobs pay per year?
What is a major incident manager?
What are the key skills and qualifications needed to thrive as a major incident manager?
How does a major incident manager typically collaborate with technical teams during a critical incident?
What is the difference between Major Incident vs Network Engineer?
| Aspect | Major Incident |
|---|---|
| Role Focus | Managing and coordinating response to critical incidents affecting IT services |
| Certifications | ITIL, incident management certifications |
| Work Environment | IT service management teams, operations centers |
| Industry Usage | IT service providers, large enterprises |
While a Major Incident manager focuses on coordinating responses to critical IT disruptions, a Network Engineer designs, implements, and maintains network infrastructure. The roles often collaborate during major incidents but differ in their core responsibilities and certifications. Major Incident managers handle incident escalation and communication, whereas Network Engineers troubleshoot and optimize network systems.
What cities are hiring for Major Incident jobs?
Cities with the most Major Incident job openings:
What are the most commonly searched types of Major Incident jobs?
The most popular types of Major Incident jobs are:
What states have the most Major Incident jobs?
States with the most job openings for Major Incident jobs include:

Job description
Keylent Inc is seeking an Incident Manager to oversee major incidents and ensure effective resolution. The role involves facilitating troubleshooting, documenting incidents, and communicating with leadership to drive improvements in incident management.
Responsibilities:
• Review proposed Major Incidents and access validity based on business impact
• Facilitate troubleshooting on bridge calls to drive issues to resolution
• Document activities and discussions around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and Distribute an after-action report (RCA) for every Major Incident
• Recommend corrective actions to the Problem process for postmortem discussion
• Review and correct SOP(s)/ Documentation as requested
• Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
• Contractor shall assist in the problem management activities and process as needed, including but not limited
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
• Flexible to work in any shift
• Good communication skills to interact with both customer and end users
Qualifications:
Required:
• 3+ years of experience as a Major Incident Manager
• Review proposed Major Incidents and access validity based on business impact
• Facilitate troubleshooting on bridge calls to drive issues to resolution
• Document activities and discussions around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and Distribute an after-action report (RCA) for every Major Incident
• Recommend corrective actions to the Problem process for postmortem discussion
• Review and correct SOP(s)/ Documentation as requested
• Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
• Contractor shall assist in the problem management activities and process as needed, including but not limited
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
• Flexible to work in any shift
• Good communication skills to interact with both customer and end users
Company:
Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation space. Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Keylent
Sourced by ZipRecruiter
Keylent Inc, based in Wilmington, DE, US, operates in the dynamic IT services and solutions industry. Their official platform, keylent.com, further details their robust suite of services which primarily comprise software consulting, quality assurance, project management, and business intelligence. Keylent Inc has been an integral part of the industry since its inception, serving diverse clients with their specialized, innovative IT solutions. This customer-centric firm is founded on the core values of reliability, integrity, and zealous innovation. Their mission is to empower businesses in navigating the complex technological landscape with ease, efficiency, and confidence. Notably, Keylent Inc has been recognized for its commitment to exceptional service delivery and the profound impact of its solutions in facilitating business growth.
Industry
Internet and it
Company size
11 - 50 Employees
Headquarters location
Wilmington, DE, US
Year founded
2010