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Major Incident Jobs (NOW HIRING)

Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...

Leading, driving, facilitating, and chairing Major Incident meetings * Leveraging technology to issue all communications and providing key stakeholder management * Matrix management of people ...

Description We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...

Leading, driving, facilitating, and chairing Major Incident meetings * Leveraging technology to issue all communications and providing key stakeholder management * Matrix management of people ...

Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...

Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...

Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers ...

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and minimal business disruption * Act as Incident Commander during critical incidents, driving real-time ...

The Incident Manager, Senior leads major incident response activities across complex enterprise and federal IT environments. This role ensures rapid service restoration, coordinates technical and ...

Provide major incident metrics reports * Ensure Information Technology response to service disruptions aligned to Regulatory requirements * Define and implement CSF / KPI for incidents and major ...

Incident Manager

Jersey City, NJ · On-site

$100 - $150/hr

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...

Incident Manager

Jersey City, NJ · On-site

$100 - $130/hr

Overview We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...

Showing results 41-60

Major Incident information

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$41K

$127.2K

$199.5K

How much do major incident jobs pay per year?

As of Sep 7, 2026, the average yearly pay for major incident in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a major incident manager?

Major Incident Managers are professionals responsible for overseeing and resolving critical IT incidents that have a significant impact on business operations. Their primary role is to coordinate response efforts, communicate with stakeholders, and drive the resolution process to restore normal service as quickly as possible. They often work under high pressure, ensuring that incidents are documented, root causes are identified, and preventative measures are implemented to avoid future occurrences.

What are the key skills and qualifications needed to thrive as a major incident manager?

To thrive as a Major Incident Manager, you need strong analytical skills, in-depth knowledge of IT service management (ITSM), and experience with incident resolution processes, often supported by ITIL certification. Familiarity with major incident management tools such as ServiceNow, Jira, or Remedy is typically required. Exceptional communication, leadership, and decision-making abilities are crucial for coordinating teams and managing high-pressure situations. These skills ensure rapid resolution of critical incidents, minimize business impact, and maintain service reliability.

How does a major incident manager typically collaborate with technical teams during a critical incident?

During a major incident, the Major Incident Manager acts as the central coordinator, facilitating communication between technical teams, stakeholders, and leadership. They organize regular bridge calls, document updates, and ensure all teams understand the incident's priority and required actions. By quickly escalating issues and removing obstacles, they help technical experts focus on diagnosing and resolving the problem efficiently. This role often involves managing high-pressure situations and balancing the needs of both technical staff and business leaders.

What is the difference between Major Incident vs Network Engineer?

AspectMajor Incident
Role FocusManaging and coordinating response to critical incidents affecting IT services
CertificationsITIL, incident management certifications
Work EnvironmentIT service management teams, operations centers
Industry UsageIT service providers, large enterprises

While a Major Incident manager focuses on coordinating responses to critical IT disruptions, a Network Engineer designs, implements, and maintains network infrastructure. The roles often collaborate during major incidents but differ in their core responsibilities and certifications. Major Incident managers handle incident escalation and communication, whereas Network Engineers troubleshoot and optimize network systems.

More about Major Incident jobs

What cities are hiring for Major Incident jobs?

Cities with the most Major Incident job openings:

What are the most commonly searched types of Major Incident jobs?

The most popular types of Major Incident jobs are:

What states have the most Major Incident jobs?

States with the most job openings for Major Incident jobs include:

Infographic showing various Major Incident job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Incident Manager MAHIN-JOB-32474

Keylent Inc

Wilmington, DE • On-site

Full-time

Re-posted 18 days ago


Job description

Job Summary:
Keylent Inc is seeking an Incident Manager to oversee major incidents and ensure effective resolution. The role involves facilitating troubleshooting, documenting incidents, and communicating with leadership to drive improvements in incident management.
Responsibilities:
• Review proposed Major Incidents and access validity based on business impact
• Facilitate troubleshooting on bridge calls to drive issues to resolution
• Document activities and discussions around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and Distribute an after-action report (RCA) for every Major Incident
• Recommend corrective actions to the Problem process for postmortem discussion
• Review and correct SOP(s)/ Documentation as requested
• Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
• Contractor shall assist in the problem management activities and process as needed, including but not limited
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
• Flexible to work in any shift
• Good communication skills to interact with both customer and end users
Qualifications:
Required:
• 3+ years of experience as a Major Incident Manager
• Review proposed Major Incidents and access validity based on business impact
• Facilitate troubleshooting on bridge calls to drive issues to resolution
• Document activities and discussions around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and Distribute an after-action report (RCA) for every Major Incident
• Recommend corrective actions to the Problem process for postmortem discussion
• Review and correct SOP(s)/ Documentation as requested
• Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
• Contractor shall assist in the problem management activities and process as needed, including but not limited
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
• Flexible to work in any shift
• Good communication skills to interact with both customer and end users
Company:
Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation space. Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

Keylent logo

About Keylent

Sourced by ZipRecruiter

Keylent Inc, based in Wilmington, DE, US, operates in the dynamic IT services and solutions industry. Their official platform, keylent.com, further details their robust suite of services which primarily comprise software consulting, quality assurance, project management, and business intelligence. Keylent Inc has been an integral part of the industry since its inception, serving diverse clients with their specialized, innovative IT solutions. This customer-centric firm is founded on the core values of reliability, integrity, and zealous innovation. Their mission is to empower businesses in navigating the complex technological landscape with ease, efficiency, and confidence. Notably, Keylent Inc has been recognized for its commitment to exceptional service delivery and the profound impact of its solutions in facilitating business growth.

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Wilmington, DE, US

Year founded

2010

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