Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
... Manage and resolve ServiceNow service requests and incident tickets - Perform Active Directory user and access management tasks - Ensure adherence to service level agreements (SLAs) and follow ...
... Manage and resolve ServiceNow service requests and incident tickets - Perform Active Directory user and access management tasks - Ensure adherence to service level agreements (SLAs) and follow ...
Incident Management (Cross-Company): Enterprise-wide governance authority for the Incident Management process -- from P1 major incidents to recurring service disruptions -- across all technology ...
New
Incident Management (Cross-Company): Enterprise-wide governance authority for the Incident Management process -- from P1 major incidents to recurring service disruptions -- across all technology ...
New
Production Support Engineer
Cary, NC · On-site
$25/hr
Strong troubleshooting, incident-management, and root-cause-analysis skills. * Ability to analyze application logs, system alerts, and production issues. * Understanding of application deployments ...
Production Support Engineer
Cary, NC · On-site
$25/hr
Strong troubleshooting, incident-management, and root-cause-analysis skills. * Ability to analyze application logs, system alerts, and production issues. * Understanding of application deployments ...
The role is responsible for the triage and input of reported incidents onto the incident management system. Qualifications/Minimum Required (Education/Experience/Competencies): Ability to handle ...
The role is responsible for the triage and input of reported incidents onto the incident management system. Qualifications/Minimum Required (Education/Experience/Competencies): Ability to handle ...
Engineering Manager, Observability Platforms
Raleigh, NC · Hybrid
$169K - $200K/yr
Support incident response, root cause analysis, and reliability improvement initiatives. * Define ... Incident management and operational visibility * Experience with enterprise observability platforms ...
Engineering Manager, Observability Platforms
Raleigh, NC · Hybrid
$169K - $200K/yr
Support incident response, root cause analysis, and reliability improvement initiatives. * Define ... Incident management and operational visibility * Experience with enterprise observability platforms ...
Manager IT Infrastructure Systems
Morrisville, NC · On-site
$125 - $150/hr
Incident, Problem & Change Management (ITIL) * Own escalation model and execution of: Incident management Problem management (root cause analysis) Change coordination (as applicable) * Ensure all ...
New
Manager IT Infrastructure Systems
Morrisville, NC · On-site
$125 - $150/hr
Incident, Problem & Change Management (ITIL) * Own escalation model and execution of: Incident management Problem management (root cause analysis) Change coordination (as applicable) * Ensure all ...
New
Senior Security Engineer - Cyber Hunting & Incident Response - 3rd Shift
Zebulon, NC · On-site
$150 - $200/hr
Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
Senior Security Engineer - Cyber Hunting & Incident Response - 3rd Shift
Zebulon, NC · On-site
$150 - $200/hr
Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
Mainframe Production Support
Cary, NC · On-site
$80K - $110K/yr
Direct, NDM, FTP/SFTP) • File reconciliation Incident & Problem Management • ServiceNow • Remedy • Jira • Root Cause Analysis (RCA) • Production Incident Management Monitoring Tools • ...
Mainframe Production Support
Cary, NC · On-site
$80K - $110K/yr
Direct, NDM, FTP/SFTP) • File reconciliation Incident & Problem Management • ServiceNow • Remedy • Jira • Root Cause Analysis (RCA) • Production Incident Management Monitoring Tools • ...
Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer ...
Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer ...
Site Reliability Engineering
Raleigh, NC · On-site
$150 - $200/hr
Responsibilities include leading major incident responses, driving problem management, and implementing automation to reduce service downtime. The role involves standardizing observability practices ...
Site Reliability Engineering
Raleigh, NC · On-site
$150 - $200/hr
Responsibilities include leading major incident responses, driving problem management, and implementing automation to reduce service downtime. The role involves standardizing observability practices ...
Service Delivery Manager
Morrisville, NC · On-site
Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries. * Own reporting ...
Service Delivery Manager
Morrisville, NC · On-site
Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries. * Own reporting ...
Service Delivery Manager
Morrisville, NC · On-site
Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries. * Own reporting ...
Service Delivery Manager
Morrisville, NC · On-site
Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries. * Own reporting ...
Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
Experience implementing and managing complex information security technologies. Preferred ... Experience with threat hunting, intrusion detection, incident response, and digital forensics ...
Emergency Management and Operational Continuity Coordinator Senior
Wake Forest, NC · On-site
$41.10 - $61.65/hr
Facilitates incident debriefings and after-action-report (AAR) completion following incident ... Certified Emergency Manager (CEM) Preferred Education * Master's degree preferred Preferred ...
Emergency Management and Operational Continuity Coordinator Senior
Wake Forest, NC · On-site
$41.10 - $61.65/hr
Facilitates incident debriefings and after-action-report (AAR) completion following incident ... Certified Emergency Manager (CEM) Preferred Education * Master's degree preferred Preferred ...
Engineering Operations Program Manager
Cary, NC · On-site
$125 - $150/hr
... and incident management * Lead cadences that keep the organization aligned and forward-looking ... such as service and business reviews and goal setting * Serve as the connective layer between ...
Engineering Operations Program Manager
Cary, NC · On-site
$125 - $150/hr
... and incident management * Lead cadences that keep the organization aligned and forward-looking ... such as service and business reviews and goal setting * Serve as the connective layer between ...
Incident manager during critical production events, ensuring timely communication, documentation and resolution. * Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and ...
Incident manager during critical production events, ensuring timely communication, documentation and resolution. * Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and ...
Threat & Incident Management * Direct the incident response program, including investigation, containment, remediation, and post-incident reviews. * Collaborate with internal teams and external ...
Threat & Incident Management * Direct the incident response program, including investigation, containment, remediation, and post-incident reviews. * Collaborate with internal teams and external ...
Threat & Incident Management * Direct the incident response program, including investigation, containment, remediation, and post-incident reviews. * Collaborate with internal teams and external ...
Threat & Incident Management * Direct the incident response program, including investigation, containment, remediation, and post-incident reviews. * Collaborate with internal teams and external ...
Incident Manager information
See Raleigh, NC salary details
$35.5K - $49.4K
3% of jobs
$49.4K - $63.2K
5% of jobs
$63.2K - $77.1K
5% of jobs
$77.1K - $91K
5% of jobs
$91K - $104.9K
2% of jobs
$104.9K - $118.7K
3% of jobs
$121.3K is the 25th percentile. Wages below this are outliers.
$118.7K - $132.6K
4% of jobs
$132.6K - $146.5K
0% of jobs
$146.5K - $160.4K
0% of jobs
$160.4K - $174.2K
0% of jobs
The median wage is $178.4K / yr.
$174.2K - $188.1K
72% of jobs
$35.5K
$158.8K
$188.1K
How much do incident manager jobs pay per year?
What is an incident manager?
An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.
How does an incident manager typically collaborate with technical teams during high-priority incidents?
What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?
What is the difference between Incident Manager vs Service Desk Analyst?
| Aspect | Incident Manager | Service Desk Analyst |
|---|---|---|
| Certifications | ITIL, PMP (optional) | ITIL, CompTIA A+ (common) |
| Work Environment | IT operations, incident response teams | Help desk, customer support |
| Employer & Industry | IT service providers, large organizations | IT support centers, corporate IT departments |
| Primary Focus | Managing and resolving incidents, minimizing downtime | Logging, categorizing, and initial troubleshooting of issues |
While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.
Is incident management a good career?
What are the most commonly searched types of Incident jobs in Raleigh, NC?
The most popular types of Incident jobs in Raleigh, NC are:
What job categories do people searching Incident Manager jobs in Raleigh, NC look for?
The top searched job categories for Incident Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Incident Manager jobs?
Cities near Raleigh, NC with the most Incident Manager job openings:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Truist rating
7.9
Based on 121 frontline employees who took The Breakroom Quiz
77th of 175 rated banks
Job description
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:The Cyber Hunt & Respond Senior Engineer is a senior-level cybersecurity professional within the 24x7 Cyber Fusion Center responsible for advanced threat hunting and incident response activities. This role proactively identifies previously unknown threats by developing and testing threat-hunting hypotheses across diverse internal and external data sources while also leading the investigation, containment, eradication, and recovery efforts associated with cybersecurity incidents.The position combines deep technical expertise in digital forensics and incident response with strong analytical and problem-solving capabilities to detect, investigate, and remediate sophisticated cyber threats. The engineer collaborates with security, technology, and business partners to identify data requirements, improve detection capabilities, and strengthen the organization's overall security posture.
As a senior team member, the Cyber Hunt & Respond Senior Engineer serves as a technical consultant for complex cybersecurity issues, provides guidance and mentorship to peers, contributes to the development of advanced hunting and response methodologies, and delivers presentations and knowledge-sharing activities across the organization.
This role operates in a fast-paced environment defending the organization against advanced cyber threats and requires participation in on-call and after-hours response activities.
**Incumbent will help facilitate and support on-call coverage, on a rotating basis
Work Location: Onsite/In-Office (may be based in Atlanta, GA or Zebulon, NC)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Conduct proactive threat hunting activities to identify previously unknown or undetected threats across enterprise environments.
- Develop, test, and validate threat-hunting hypotheses using internal and external data sources.
- Perform digital forensics and incident response activities, including investigation, root cause analysis, containment, eradication, and recovery.
- Analyze endpoint, network, packet, log, and forensic data to identify malicious activity and determine attack scope and impact.
- Leverage data analysis, automation, and programming techniques to process large datasets and improve threat detection and response capabilities.
- Create and maintain searches, visualizations, analytic content, and advanced detection methodologies to identify emerging threats.
- Investigate suspicious artifacts and activity to distinguish malicious behavior from legitimate business operations.
- Collaborate with security, technology, and business teams to identify data requirements and enhance threat visibility across the organization.
- Provide technical consultation and subject matter expertise on cybersecurity incidents, investigations, and threat-hunting initiatives.
- Present findings, lessons learned, and threat intelligence to technical and non-technical audiences.
- Mentor and provide guidance to team members in threat hunting, digital forensics, incident response, and related disciplines.
- Participate in an on-call rotation and provide after-hours incident response support as required.
Qualifications
RequiredQualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree or equivalent education, training, and work-related experience.
- Minimum of 7 years of experience in security engineering or related cybersecurity roles.
- Deep specialized knowledge in cybersecurity principles, theories, and concepts.
- Proven experience in software development lifecycle security practices.
- Deep knowledge of threat modeling, security testing, and penetration testing.
- Experience implementing and managing complex information security technologies.
Preferred Qualifications
- Strong knowledge of cybersecurity principles, network security, and modern identity and access management (IAM).
- Experience with network traffic analysis, packet capture analysis, and associated tools (e.g., Wireshark,tcpdump).
- Knowledge of Windows and Linux/Unix operating systems, internals, services, and file systems.
- Understanding of phishing techniques, advanced cyber threats, vulnerabilities, and adversary tactics, techniques, and procedures (TTPs).
- Experience with threat hunting, intrusion detection, incident response, and digital forensics investigations.
- Knowledge of digital evidence collection, preservation, and forensic artifact analysis.
- Experience leveraging automation, scripting, machine learning, and AI to support cybersecurity operations.
- Experience working in cloud environments, including Microsoft Azure and Amazon Web Services (AWS).
- Relevant technology or cybersecurity certifications (e.g., Security+,CySA+, GCIH, GCFA, GCFE, GNFA, GREM, Azure, AWS).
- Experience in Cyber Incident Response, Threat Hunting, Security Operations Centers (SOC), Network Operations Centers (NOC), Cybersecurity Engineering, or Intelligence Community environments.
***Incumbent willprovideon-call coverage/support on a rotating schedule
For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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About Truist
Sourced by ZipRecruiter
Truist is combining distinctive personal service with investments in innovation to create transformational client experiences. We believe the unique blend of human touch and innovative technology will set us apart, instill confidence, and build deeper levels of trust with our clients
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2019