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Incident Manager Jobs in Raleigh, NC (NOW HIRING)

Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries. * Own reporting ...

Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries. * Own reporting ...

Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries. * Own reporting ...

Service Now Developer

Cary, NC

$50 - $68.75/hr

Kind Regards, Sevagan 661-367-8000 Ext: 513 Sevagan at krgtech.com Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change ...

Incident manager during critical production events, ensuring timely communication, documentation and resolution. * Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and ...

... Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI ...

Cary, NC Technical Consultant Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge ...

Document incident details, response activity, and other critical data in real-time. * Publish ... Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts ...

Showing results 41-60

Incident Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for incident manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

Is incident management a good career?

Incident management is a vital role in IT and security fields, focusing on quickly resolving disruptions to minimize impact. It requires strong problem-solving, communication skills, and often involves certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in high-demand industries.

How much do incident managers get paid?

Incident managers typically earn a salary ranging from $70,000 to $130,000 annually, depending on experience, industry, and location. They often require strong communication, problem-solving skills, and familiarity with incident management tools like ITIL or ServiceNow.
What job categories do people searching Incident Manager jobs in Raleigh, NC look for? The top searched job categories for Incident Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Incident Manager jobs? Cities near Raleigh, NC with the most Incident Manager job openings:
Infographic showing various Incident Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $158,842 per year, or $76.4 per hour.

Senior Security Engineer - Cyber Hunting & Incident Response - 3rd Shift

Crump Life Insurance Svcs Inc

Zebulon, NC • On-site

$110 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Job description

The Cyber Hunt & Respond Senior Engineer is an advanced, after-hours role within the 24/7 Cyber Fusion Center.

This role has 2 core functions, proactive Threat Hunting & reactive Incident Response coverage.

Hunting involves searching through large, diverse sets of internal and external data to discover previously undetected threats.

This role is creative and responsible for developing with new hypotheses on how adversaries may be attacking the organization and will prove out the hypotheses based on our available data.

Additionally, this role will work with internal groups to express the data needs to explore potential threats.

As an important member of the Cyber Fusion Center (CFC), enjoy one of the most exciting and dynamic teams within Truist, with the critical mission of defending against advanced cyber-attacks.

Work Location: Onsite (Zebulon, NC)

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 3rd Shift - 15% Automatic Pay Differential (United States of America)

3rd Shift Requirements: 11pm to 7am, Sunday (PM) thru Friday (AM)

+15% Shift Differential for 3rd shift

Essential Duties and Responsibilities
  • Conduct proactive threat hunting activities to identify previously unknown or undetected threats across enterprise environments.
  • Develop, test, and validate threat-hunting hypotheses using internal and external data sources.
  • Perform digital forensics and incident response activities, including investigation, root cause analysis, containment, eradication, and recovery.
  • Analyze endpoint, network, packet, log, and forensic data to identify malicious activity and determine attack scope and impact.
  • Leverage data analysis, automation, and programming techniques to process large datasets and improve threat detection and response capabilities.
  • Create and maintain searches, visualizations, analytic content, and advanced detection methodologies to identify emerging threats.
  • Investigate suspicious artifacts and activity to distinguish malicious behavior from legitimate business operations.
  • Collaborate with security, technology, and business teams to identify data requirements and enhance threat visibility across the organization.
  • Provide technical consultation and subject matter expertise on cybersecurity incidents, investigations, and threat-hunting initiatives.
  • Present findings, lessons learned, and threat intelligence to technical and non-technical audiences.
  • Mentor and provide guidance to team members in threat hunting, digital forensics, incident response, and related disciplines.
Qualifications Required
  • Bachelor’s degree or equivalent education, training, and work-related experience.
  • Minimum of 7 years of experience in security engineering or related cybersecurity roles.
  • Deep specialized knowledge in cybersecurity principles, theories, and concepts.
  • Proven experience in software development lifecycle security practices.
  • Deep knowledge of threat modeling, security testing, and penetration testing.
  • Experience implementing and managing complex information security technologies.
Preferred Qualifications
  • Strong knowledge of cybersecurity principles, network security, and modern identity and access management (IAM).
  • Experience with network traffic analysis, packet capture analysis, and associated tools (e.g., Wireshark, tcpdump).
  • Knowledge of Windows and Linux/Unix operating systems, internals, services, and file systems.
  • Understanding of phishing techniques, advanced cyber threats, vulnerabilities, and adversary tactics, techniques, and procedures (TTPs).
  • Experience with threat hunting, intrusion detection, incident response, and digital forensics investigations.
  • Knowledge of digital evidence collection, preservation, and forensic artifact analysis.
  • Experience leveraging automation, scripting, machine learning, and AI to support cybersecurity operations.
  • Experience working in cloud environments, including Microsoft Azure and Amazon Web Services (AWS).
  • Relevant technology or cybersecurity certifications (e.g., Security+, CySA+, GCIH, GCFA, GCFE, GNFA, GREM, Azure, AWS).
  • Experience in Cyber Incident Response, Threat Hunting, Security Operations Centers (SOC), Network Operations Centers (NOC), Cybersecurity Engineering, or Intelligence Community environments.
Visa and Sponsorship

Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation
  • Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
  • Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
  • For more details on Truist’s generous benefit plans, please visit our Benefits site.
  • Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
  • As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Equal Opportunity Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law.

E-Verify IER Right to Work.

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust.

We serve clients in a number of high-growth markets in the country, offering a wide range of financial services.

At Truist, our purpose is to inspire and build better lives and communities.

That happens through real care to make things better.

To meet client needs, to empower teammates, and to lift up communities.

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