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Incident Manager Jobs in Raleigh, NC (NOW HIRING)

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... Manage multiple projects * Conduct analysis and research * Produce documents * Training program ...

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... Manage multiple projects * Conduct analysis and research * Produce documents * Training program ...

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... Manage multiple projects * Conduct analysis and research * Produce documents * Training program ...

Cyber Crisis & Readiness Manager

Raleigh, NC · On-site

$107K - $145K/yr

Lead client cyber crisis and incident engagements across the full lifecycle - crisis readiness ... Manage and develop a team of crisis readiness consultants, providing day-to-day oversight ...

This position drives field engagement, subcontractor compliance, incident prevention, and ... Subcontractor Management: Prequalification & annual reviews, contract safety exhibits, site ...

Incident management: Triage, notifications, root cause analysis (TapRooT/5-Why), corrective/preventive actions/lessons learned, OSHA reporting/recordkeeping. * Equipment/PPE: Specify, issue, track ...

Showing results 21-40

Incident Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for incident manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

Is incident management a good career?

Incident management is a vital role in IT and security fields, focusing on quickly resolving disruptions to minimize impact. It requires strong problem-solving, communication skills, and often involves certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in high-demand industries.

How much do incident managers get paid?

Incident managers typically earn a salary ranging from $70,000 to $130,000 annually, depending on experience, industry, and location. They often require strong communication, problem-solving skills, and familiarity with incident management tools like ITIL or ServiceNow.
What job categories do people searching Incident Manager jobs in Raleigh, NC look for? The top searched job categories for Incident Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Incident Manager jobs? Cities near Raleigh, NC with the most Incident Manager job openings:
Infographic showing various Incident Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $158,842 per year, or $76.4 per hour.

Traffic Incident Program Engineer

Iteris

Raleigh, NC • On-site

$81K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM Program. The ideal candidate will work on-site at North Carolina DOT Statewide Traffic Management Center in Raleigh, NC and provide TIM Program Support as directed by NCDOT. The position will also provide support to the Iteris National Traffic Management Program as time permits. This position offers an exciting opportunity for a highly skilled and detail-oriented professional that owns their role and seeks to define excellence.

What you will be doing:

  • The Engineer will be responsible for tasks related to traffic incident management program for North Carolina DOT
  • Review an d analyze TIM performance data
  • Strategic planning
  • Arranging After Action Reviews (AAR) for major incidents
  • Program implementation support
  • Oversee TIM related contracts
  • Conduct research on best practices nationally
  • Develop guidance documents
  • Manage multiple projects
  • Conduct analysis and research
  • Produce documents
  • Training program curriculum
  • Communicate with client
  • Supporting TIM, TSMO and Traffic Operations programs
  • This position will work on-site at North Carolina DOT Statewide Traffic Management Center, 1636 Gold Star Drive, Raleigh, NC 27607

What you need to be successful in this role:

  • Bachelor's of Science degree in Civil Engineering or related field required
  • An Engineer in Training certification (EIT) is preferred
  • Minimum 3 years experience in Traffic Incident Management, Traffic Management, TSMO, ITS, Traffic Engineering, or Transportation Design and
  • Planning
  • Experience providing Program Support to a transportation client
  • Experience applying transportation engineering and/or planning principles such as design criteria, project goals, and specifications and standards
  • Ability to communicate effectively orally and in writing with project team
  • Ability to effectively plan and schedule work
  • Ideal candidate is preferred to be located within the Raleigh, NC metro area

Iteris anticipates paying a base salary between $81,700 and $90,900 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

#LI-ONSITE

#programsupportengineer

What's in it for you:

  • Incentive-based yearly bonus
  • 401(k) with immediate matching and no vesting period
  • Open Paid-Time-Off [PTO]
  • Comprehensive medical, dental, and vision coverage
  • Life insurance
  • Medical reimbursement plans
  • Disability coverage
  • Education assistance program
  • In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc . is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.

Job Details

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