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Incident Manager Jobs in Colorado (NOW HIRING)

Zortech Solutions

NOC Incident Manager

Littleton, CO · On-site

NOC Incident Manager Location : Littleton Colorado Onsite role Skills, Experience and Requirements Bachelor/master's degree or equivalent. Minimum of 8-10 years of telecom/wireless experience.

Crowe LLP

Incident Response Manager

Denver, CO

The Incident Response Manager serves as a senior technical leader responsible for managing complex cybersecurity incident response engagements, mentoring and developing incident responders ...

COMTECH TELECOMMUNICATIONS

Supervisor, NOC

Broomfield, CO · On-site

$80K - $110K/yr

The Noc Supervisor acts as the Incident Manager for any qualifying impairments that may occur during the night, ensuring that company standard operating procedures and major incident management ...

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Incident Manager information

See Colorado salary details

$38.4K

$171.8K

$203.5K

How much do incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for incident manager in Colorado is $171,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,600.00 and $202,900.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
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Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Colorado as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $171,822 per year, or $82.6 per hour.

NOC Incident Manager

Littleton, CO • On-site

Zortech Solutions
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Zortech Solutionsexternal

Contractor

Re-posted yesterday

Job description

Hi,
Hope you are doing well & safe.

My name is Wasim and I am an IT Recruitment Executive at ZORTECH SOLUTIONS. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find the summary of the position. If you are interested in this opportunity, please send me your updated resume according to the Job Description. However, If you are not in the job market, feel free to forward this position to some one you may know to be a good fit for this role.


Job Title: NOC Incident Manager

Location : Littleton Colorado 

Onsite role
Skills, Experience and Requirements
Bachelor/master's degree or equivalent.
Minimum of 8-10 years of telecom/wireless experience.
Experience managing 4G/5G NOC shift environments and troubleshooting activities.
Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution. 
Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
Motivated to grasp higher-level technology issues and troubleshoot to resolution.
Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
Reliable, open and capable of working with minimum supervision.
Flexible, analytical thinker. 
Enthusiastic and keen to learn new technologies and approaches.
Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
Focused on being detail-oriented with strong organization skills.
Demonstrates ability to supervise and develop others.  
Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.
ZorTech logo

About ZorTech

Sourced by ZipRecruiter

The Zor Group is a globally operating conglomerate spanning multiple industries across four countries. Established in 2009 with a mission to make a positive impact, Zor initially began as a staffing organization and naturally evolved into the technology sector. In 2018, ZorTech was introduced through a strategic partnership with the Sunwill Group. Plans for international expansion were initiated in 2020, leading to successful entry into the US market. Alongside an impressive 70% year-over-year growth rate, we also established an offshore delivery team in the USA. With the incorporation of IT Services, ZorTech now offers end-to-end solutions, ranging from top-level talent sourcing to managing large-scale projects. Our organization currently operates in four countries, including Canada, the USA, the Dominican Republic, and India.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Houston , TX, US

Social media

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