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Incident Manager Jobs in Wisconsin (NOW HIRING)

Dodge Company

Hazardous Material Responder

Juneau, WI · On-site

$35/hr

Employs the use of the Incident Command System (ICS) as defined by the National Incident Management System (NIMS). * Assists Incident Commander and HAZMAT Coordinator in assessing hazardous or ...

Singlewire Software, LLC

Technical Product Manager

Madison, WI · On-site

$163K - $189K/yr

We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management ...

Harris

$22 - $25/hr

Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system. * Identify opportunities to enhance incident intake, issue ...

Harris

$22 - $25/hr

Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system. * Identify opportunities to enhance incident intake, issue ...

Harris

$22 - $25/hr

Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system. * Identify opportunities to enhance incident intake, issue ...

Harris

$22 - $25/hr

Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system. * Identify opportunities to enhance incident intake, issue ...

Meta House

Compliance Manager

Milwaukee, WI · On-site

Investigations & Incident Management * Lead internal incident reporting and investigation efforts and ensure appropriate follow-up including documentation of findings * Coordinate with other ...

Meta House

Compliance Manager

Milwaukee, WI · On-site

Investigations & Incident Management * Lead internal incident reporting and investigation efforts and ensure appropriate follow-up including documentation of findings * Coordinate with other ...

Workspace Plus

Safety Manager

Thorp, WI · On-site

Incident Management & Continuous Improvement * Ensure all incidents are investigated promptly using structured root cause analysis focused on system improvement. * Establish clear expectations for ...

Workspace Plus

Safety Manager

Thorp, WI · On-site

Incident Management & Continuous Improvement * Ensure all incidents are investigated promptly using structured root cause analysis focused on system improvement. * Establish clear expectations for ...

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Incident Manager information

See Wisconsin salary details

$36.8K

$164.9K

$195.3K

How much do incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for incident manager in Wisconsin is $164,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,200.00 and $194,800.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
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For Incident Manager jobs in Wisconsin, the most frequently searched job titles are:

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The top searched job categories for Incident Manager jobs in Wisconsin are:

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Cities in Wisconsin with the most Incident Manager job openings:

Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Wisconsin as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $164,932 per year, or $79.3 per hour.

Major Incident Engineer

Madison, WI • On-site

Intelliswift Software
IT Services • 1 - 5K employees
Learn more about Intelliswift Softwareexternal

$60/hr

Full-time

Re-posted 23 days ago

Job description

Job ID: 26-01197
Pay rate range - $60/hr. to $65/hr. Job Description
The Problem Management Engineer is responsible for leading and maturing the Problem Management function to prevent incident recurrence, reduce operational risk, and improve service resiliency.
This role owns the quality and effectiveness of root cause analysis, ensures permanent fixes are validated, and drives continuous improvement across IT services in alignment with ITIL best practices.
This position requires a strong technical background to credibly engage engineering teams, challenge root cause conclusions, and ensure solutions are durable, evidence based, and measurable.
Problem Management Leadership
Lead and oversee the end to end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation, and closure
Ensure problems are closed only when defined closure criteria are met, including validated resolution, preventive controls, and monitoring improvements
Prevent premature or superficial closure of problems by enforcing quality and evidence standards
Root Cause Analysis & Technical Oversight
Lead and validate structured Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone, and fault tree analysis
Challenge assumptions and ensure true root causes are identified for major incidents and recurring issues
Review and validate the technical feasibility and effectiveness of permanent fixes
Cross Functional Collaboration
Partner closely with Incident Management, Change Management, Resiliency/Reliability Engineering, and Service Owners
Coordinate permanent fixes through formal change processes
Work with vendors and external partners to track dependencies and ensure accountability
Governance, Metrics & Reporting
Establish and enforce Problem Management governance and quality standards
Track and report on key metrics, including overdue problems, SLA compliance, recurrence trends, and systemic risks
Provide clear, actionable updates and insights to senior leadership and executive forums
Knowledge & Continuous Improvement
Maintain and improve the Known Error Database (KEDB) and Problem related Knowledge Articles
Identify opportunities for proactive problem management, automation, and improved monitoring and alerting
Continuously refine Problem Management processes, tools, and standards to increase effectiveness and efficiency
Required Qualifications
Strong understanding of ITIL Problem Management processes and best practices
Proven experience leading or performing Root Cause Analysis in complex technical environments
Technical background (infrastructure, applications, cloud, or enterprise platforms) sufficient to engage and challenge engineering teams
Hands on experience with ServiceNow or comparable enterprise ITSM platforms
Strong communication and stakeholder management skills, including executive level communication
Ability to analyze trends, identify systemic risk, and drive proactive improvements
Preferred Qualifications
ITIL Foundation certification or higher
Experience in large scale enterprise environments
Experience supporting Major Incident or executive outage review forums
Familiarity with automation, observability, and proactive problem management techniques
Experience working with vendors and external service providers
Intelliswift logo

About Intelliswift

Sourced by ZipRecruiter

Intelliswift is consumed with the love for the new. Once a leading staffing company, Intelliswift now possesses the expertise to build data-rich modern platforms, and to create sophisticated systems for data management and analytics for thinking and connected enterprises. We are a global leader in delivering Digital Product Engineering, Data Management & Analytics, Cloud, Digital Enterprise and MSP/VMS staffing solutions. Led by a team of highly passionate and techno-centric innovators, we consciously embed the spirit of loving and embracing everything new in what we do. We ardently believe that companies that Love the New are at an advantage of being ahead of the curve in this age of digital.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2001

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