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Incident Manager Jobs in Appleton, WI (NOW HIRING)

Oshkosh Corporation

Sr Manager - Cyber Defense

Oshkosh, WI

$108K - $146K/yr

Manage operational budgets and vendor strategies, strategically evaluating the balance of internal ... Security Operations & Incident Response * Lead enterprise-wide incident response efforts for ...

Oshkosh Corporation

Sr Manager - Cyber Defense

Oshkosh, WI · On-site

$108K - $146K/yr

Manage operational budgets and vendor strategies, strategically evaluating the balance of internal ... Security Operations & Incident Response * Lead enterprise-wide incident response efforts for ...

Ornua

Network Administrator

Hilbert, WI · On-site

... incident management, and security operations • Strong troubleshooting, analytical, and problem-solving skills • Excellent written, verbal, and interpersonal communication skills • Ability to ...

Appvion, LLC

EHS Manager

Appleton, WI

$80K - $109K/yr

Facilitate incident investigations, root cause analysis, and closure of corrective actions ... Manage Union-hourly safety representatives and provide direction to their day-to-day activities.

Impact Networking

Senior Network Engineer

Appleton, WI · On-site

$101K - $139K/yr

This role involves customer support for network issues following Impact's incident, request, and change management processes. Responsibilities include monitoring, triaging, troubleshooting ...

M2S Group

EHS Manager

Appleton, WI · On-site

$80K - $109K/yr

Facilitate incident investigations, root cause analysis, and closure of corrective actions ... Manage Union-hourly safety representatives and provide direction to their day-to-day activities.

Atria Group LLC

Dot Net Lead Consultant

Neenah, WI · On-site

Should have knowledge about Incident Management process Roles and responsibility * Responsible for overall application design and coding for Dot Net Applications * Lead Dot Net Programmers Team

Impact Networking

IT Field Engineer

Appleton, WI · On-site

Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements. * Strong verbal and written communication skills ...

Innovative Care Services

Operations Manager

Green Bay, WI · On-site

$55K - $65K/yr

... incident reporting, etc. * Attend business unit safety meetings to determine trends and learn best ... Support Program Managers with scheduling and floor coverage as needed utilizing all business unit ...

Bassett Mechanical

Facilities Manager

Kaukauna, WI · On-site

Support emergency preparedness, business continuity, and incident response * Promote safe work ... Manage relationships with architects, contractors, brokers, and external partners * Continuous ...

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All JobsIncident JobsIncident Manager JobsIncident Manager Jobs in Appleton, WI

Incident Manager information

See Appleton, WI salary details

$35.6K

$159.4K

$188.8K

How much do incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for incident manager in Appleton, WI is $159,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $188,300.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
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What cities near Appleton, WI are hiring for Incident Manager jobs?

Cities near Appleton, WI with the most Incident Manager job openings:

Incident Manager jobs near you

Technical Support Specialist

Oshkosh, WI • On-site

AdientOne Consulting
See more jobs at AdientOne Consultingexternal

$25 - $26/hr

Contractor

Re-posted 19 days ago

Job description

Job Title: Technical Support Specialist

Location: Oshkosh WI

Duration: 9 Months

Pay Rate: $26 hourly On W2

Summary

Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.

Your Impact

  • Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
  • Working on small projects and operational tasks.
  • Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response.
  • Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
  • Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
  • Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
  • Document user requests and actions in ServiceNow ticketing system.
  • Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
  • Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support.
  • Contribute to helpdesk SOPs and training manuals for level I and II support.
  • Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
  • Other duties as assigned.
  • Regular attendance is required.

Minimum Qualifications

  • Two (2) or more years of experience in the field or in a related area.
  • Hardware, operating systems, ITSM, ITIL.
  • Written and verbal communication skills, customer service, issue resolution, and problem solving.
  • HS Diploma in combination with relevant certifications, or associate's degree in information technology or related Field.

Standout Qualifications

  • Bachelor's degree in information technology or related field.