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Major Incident Manager Jobs in Appleton, WI (NOW HIRING)

Bassett Mechanical

Facilities Manager

Kaukauna, WI · On-site

Support emergency preparedness, business continuity, and incident response * Promote safe work ... Oversee facility build-outs, renovations, and major equipment installations * Ensure projects are ...

Bassett Mechanical

Facilities Manager

Kaukauna, WI

Support emergency preparedness, business continuity, and incident response * Promote safe work ... Oversee facility build-outs, renovations, and major equipment installations * Ensure projects are ...

Menasha Corporation

Manager, Operations

Neenah, WI · On-site

... to major global companies. Our employees make the difference, proving that great ideas ... Lead incident investigations and corrective action efforts. Operational Excellence * Own site ...

Menasha Corporation

Manager, Operations

Neenah, WI

... to major global companies. Our employees make the difference, proving that great ideas ... Lead incident investigations and corrective action efforts. Operational Excellence * Own site ...

Robert Half

Senior Security Leader

Appleton, WI · On-site

$50 - $62/hr

Direct structured threat assessments for new products and major enhancements, identifying potential ... risk management expectations. * Collaborate with teams responsible for monitoring and incident ...

Plexus Corp.

OT Cybersecurity Architect

Neenah, WI · On-site

$129K - $194K/yr

Vendor Management: Partner with major automation vendors to ensure third-party systems and remote ... Incident Response Integration: Partner with the Enterprise Security Operations Center to architect ...

Plexus Corp.

OT Cybersecurity Architect

Neenah, WI · On-site +1

$129K - $194K/yr

Vendor Management: Partner with major automation vendors to ensure third-party systems and remote ... Incident Response Integration: Partner with the Enterprise Security Operations Center to architect ...

JP TANK, INC.

Concrete Construction Foreman

Kimberly, WI · On-site

$35 - $50/hr

Foremen are responsible for managing crews of typically six to eight workers, executing ... Verifying dimensions and alignments before major pours * Equipment Operation * Foremen are expected ...

JP TANK, INC.

Concrete Construction Foreman

Kimberly, WI · On-site

$35 - $50/hr

Foremen are responsible for managing crews of typically six to eight workers, executing ... Verifying dimensions and alignments before major pours * Equipment Operation * Foremen are expected ...

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All JobsMajor Incident JobsMajor Incident Manager JobsMajor Incident Manager Jobs in Appleton, WI

Major Incident Manager information

See Appleton, WI salary details

$35.6K

$159.4K

$188.8K

How much do major incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for major incident manager in Appleton, WI is $159,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $188,300.00 per year, depending on experience, location, and employer.

What does a major incident manager do?

A Major Incident Manager is responsible for overseeing and coordinating the response to critical IT incidents that disrupt business operations. Their main duties include identifying major incidents, assembling response teams, communicating with stakeholders, and ensuring that incidents are resolved quickly to minimize impact. They also analyze incident causes and work with other teams to implement preventive measures. Effective Major Incident Managers are skilled in crisis management, communication, and problem-solving.

How does a major incident manager typically coordinate with technical teams during a critical incident?

During a critical incident, a Major Incident Manager acts as the central point of coordination, ensuring that technical teams such as IT support, network operations, and application specialists are aligned and working efficiently towards resolution. They facilitate communication by organizing regular bridge calls, documenting updates, and escalating issues as needed. The Major Incident Manager also ensures that all stakeholders are informed of progress and that post-incident reviews are conducted to prevent recurrence. This collaborative approach helps restore services quickly and minimizes business impact.

What are the key skills and qualifications needed to thrive as a major incident manager, and why are they important?

To thrive as a Major Incident Manager, you need expertise in IT service management, incident response, and a solid understanding of ITIL frameworks, usually supported by relevant certifications like ITIL Foundation. Familiarity with incident management tools such as ServiceNow, Jira Service Desk, or BMC Remedy is commonly required. Exceptional communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage high-pressure situations. These skills ensure quick resolution of critical incidents, minimizing business disruption and safeguarding service reliability.

What is the difference between Major Incident Manager vs Incident Coordinator?

AspectMajor Incident ManagerIncident Coordinator
CertificationsITIL, PMP, or similarITIL Foundation, sometimes PMP
Work EnvironmentHigh-pressure, crisis managementOperational support, coordination
ResponsibilitiesLead major incident response, coordinate teams, communicate with stakeholdersAssist in incident logging, tracking, and communication

The Major Incident Manager focuses on leading and resolving critical incidents swiftly, often in high-pressure situations, while the Incident Coordinator supports incident tracking and communication. Both roles require ITIL knowledge and are vital in IT service management, but the Major Incident Manager has a broader leadership role during major outages.

What job categories do people searching Major Incident Manager jobs in Appleton, WI look for?

The top searched job categories for Major Incident Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Major Incident Manager jobs?

Cities near Appleton, WI with the most Major Incident Manager job openings:

Major Incident Manager jobs near you

Facilities Manager

Kaukauna, WI • On-site

Bassett Mechanical
Industrial Machinery Manufacturing • 201 - 500 employees

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

28th of 283 rated repair and maintenance companies

People enjoy working here

Good employer

Respectful managers

Learn more about Bassett Mechanicalexternal

Full-time

Re-posted 6 days ago

Job description

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team.
Position Purpose
The Facilities Manager leads facility, infrastructure, and production equipment operations across all company locations, ensuring safe, reliable, and cost-effective performance. This role translates organizational strategy into clear, actionable execution plans while overseeing the Facilities Operations Supervisor and Equipment Operations Supervisor to drive alignment, efficiency, and continuous improvement.
Position Responsibilities
  • Leadership & Team Development
    • Lead, coach, and develop Facilities and Equipment Operations Supervisors
    • Establish clear priorities, accountability, and performance expectations
    • Drive cross-functional collaboration between facilities, operations, and leadership
    • Foster a culture of safety, ownership, responsiveness, and continuous improvement
  • Strategic Planning & Asset Management
    • Develop and execute long-term facility and equipment strategies aligned with company growth
    • Translate organizational goals into actionable plans and roadmaps
    • Oversee lifecycle management of facilities, infrastructure, and production equipment
    • Standardize asset management practices, systems (CMMS), and performance metrics
  • Operations & Maintenance Oversight
    • Oversee preventive and predictive maintenance programs
    • Ensure reliability and performance of facility infrastructure and production equipment
    • Establish consistent processes, KPIs, and work management practices
    • Monitor operational performance and drive continuous improvement initiatives
  • Financial & Vendor Management
    • Manage operating and capital budgets within approved parameters
    • Lead budget planning, forecasting, and cost control efforts
    • Identify cost-saving and efficiency opportunities, including energy optimization
    • Oversee vendor selection, performance, and contract management
    • Ensure vendors meet safety, quality, and service expectations
  • Safety, Compliance & Risk Management
    • Ensure compliance with OSHA, EPA, and applicable regulatory requirements
    • Oversee safety programs, audits, and corrective actions
    • Support emergency preparedness, business continuity, and incident response
    • Promote safe work practices and accountability across all operations
  • Facilities Expansion & Capital Projects
    • Lead facility expansion, site selection, and real estate evaluations
    • Assess properties for operational fit, infrastructure capability, and scalability
    • Oversee facility build-outs, renovations, and major equipment installations
    • Ensure projects are delivered on time, within scope and budget
    • Maintain alignment with brand standards, customer experience, and executive vision
    • Manage relationships with architects, contractors, brokers, and external partners
  • Continuous Improvement & Performance
    • Drive Lean, TPM, and continuous improvement initiatives
    • Standardize SOPs, work instructions, and 6S practices
    • Leverage data and systems to improve performance and decision-making
    • Optimize utility usage and identify energy efficiency opportunities
    • Collaborate with municipalities and regulatory bodies on compliance and infrastructure
  • Reporting & Communication
    • Provide regular updates on performance, risks, and capital needs
    • Support strategic reporting and presentations for leadership
    • Ensure alignment and communication across departments and stakeholders

Summary of Skills, Knowledge and Abilities
  • Associate degree required; Bachelor's preferred.
  • 5-10 years of facilities, maintenance, or operations leadership.
  • Strong financial, technical, and project-management skills.
  • Experience with CMMS, maintenance programs, and facility systems.
  • Knowledge of Lean/TPM and continuous improvement.
  • Strong communication and cross-functional leadership abilities.
  • Ability to support off-hours emergencies and travel as needed.
  • Physically able to navigate facility environments, including bending, kneeling, climbing ladders and stairs, accessing roofs, lifting, and performing other physical tasks as required.

Direct Reports
  • Facilities Operations Supervisor
  • Equipment Operations Supervisor

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