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Incident Manager Jobs in Florida (NOW HIRING)

Niktor

Senior Incident Manager (IMT)

Miami, FL · On-site

Senior Incident Manager (IMT)- Telecom Client Operations Location: Miami, FL (Hybrid- 3 days to the office, 2 days Remote) Job Summary Sutherland Global is seeking an experienced Senior Incident ...

The HEAT Group

Incident Management Supervisor

Miami, FL · On-site

The Event Day Incident Management Supervisor directs all Base Operations activities during games, concerts, and special events, ensuring rapid incident response, accurate documentation, and seamless ...

MicroTech

Technical Manager

Orlando, FL

Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.

MicroTech

Technical Manager

Orlando, FL · On-site

Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.

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Incident Manager information

See Florida salary details

$27.3K

$122.1K

$144.6K

How much do incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for incident manager in Florida is $122,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,400.00 and $144,200.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
More about Incident Manager jobs

What are the most commonly searched types of Incident jobs in Florida?

The most popular types of Incident jobs in Florida are:

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For Incident Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Incident Manager jobs in Florida look for?

The top searched job categories for Incident Manager jobs in Florida are:

What cities in Florida are hiring for Incident Manager jobs?

Cities in Florida with the most Incident Manager job openings:

Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Florida as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 94% In-person, 4% Hybrid, and 2% Remote job distribution, with an average salary of $122,110 per year, or $58.7 per hour.

Incident Manager (Global Incident Management) - Jacksonville, FL

Jacksonville, FL • Hybrid

Veteran Jobs - 2023 Mar 01 - Veterans Resources
Technology, Communication and Media • 11 - 50 employees
Learn more about Veteran Jobs - 2023 Mar 01 - Veterans Resourcesexternal

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.
Position Overview:
Job Title: Incident Manager (Global Incident Management)
Corporate Title: Assistant Vice President
Location: Jacksonville, FL
Overview:
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process, ensuring compliance with established processes/procedures, operating a ollow the sun service model across three regions to provide 24/7 and 365-days support.
The US Regional Lead is an integral part of the Global Incident Management Function within Operations Management, Technology, Data, & Innovation (TDI).
The US Incident manager role is the point of escalation, overseeing, l coordination and resolution of Information Technology (IT) Major Incidents during the US time zone, ensuring operational stability and minimizing service disruption.
As the US Incident Manager, you will participate in the weekend management on call escalation Rota and form an integral part of the management team.
What We Offer You

  • A diverse and inclusive environment that embraces change, innovation, and collaboration
  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  • Educational resources, matching gift and volunteer programs


What You'll Do:

  • Monitor and ensure effective management and regular, accurate senior communication of major incidents whilst ensuring incidents are managed in accordance with procedures and controls
  • Acting as the central point of senior escalation for the region
  • Manage, lead, and develop the regional team ensuring effective service delivery, managing performance and development objectives effectively
  • Collaborating with key senior stakeholders and Global teams to ensure adherence with Incident Management processes/controls and governance frameworks
  • Driving strategic change in addition to implementing service improvements and embedding a positive organizational culture for the regional team

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