ZipRecruiter

Log In

1

Change Incident Manager Jobs in Decatur, GA (NOW HIRING)

Sonsoft Inc

MuleSoft Architect

Atlanta, GA · On-site

Knowledge of Change & Incident Management process (CMRs, etc.) Preferred :- * Experience in Node.js * NoSql experience (Cassandra, MongoDB, DynamoDB) * Knowledge of continuous integration

Sonsoft Inc

MuleSoft Architect

Atlanta, GA · On-site

Knowledge of Change & Incident Management process (CMRs, etc.) Preferred :- * Experience in Node.js. * NoSql experience (Cassandra, MongoDB, DynamoDB). * Knowledge of continuous integration

StubHub

GCS Incident Response Specialist

Atlanta, GA · On-site

Monitor and manage global event-level issues, providing timely responses and resolutions. * Respond ... lead change initiatives. * Ensure required schedule coverage as per business needs * Additional ...

next page

Showing results 1-20

All JobsChange Incident JobsChange Incident Manager JobsChange Incident Manager Jobs in Decatur, GA

Change Incident Manager information

See Decatur, GA salary details

$35.6K

$159.5K

$188.9K

How much do change incident manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for change incident manager in Decatur, GA is $159,537.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $188,400.00 per year, depending on experience, location, and employer.

What other jobs can a change incident manager do?

A Change Incident Manager can transition into roles such as IT Service Manager, Problem Manager, or Release Manager, as these positions require similar skills in incident handling, change management, and process improvement. They may also move into IT Operations, Project Management, or Business Continuity roles, often leveraging certifications like ITIL to support career growth.

Is a change incident manager a good career?

A Change Incident Manager plays a key role in IT service management by overseeing change processes and incident resolution to minimize disruptions. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks, often involving certifications like ITIL. It can offer stable employment and opportunities for advancement in IT and operations teams.

What is a change incident manager?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

How much does a change incident manager get paid?

The average salary for a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Professionals in this role often require knowledge of IT service management frameworks like ITIL and may earn certifications that can influence compensation.

How does a change incident manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What are the key skills and qualifications needed to thrive as a change incident manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities near Decatur, GA are hiring for Change Incident Manager jobs? Cities near Decatur, GA with the most Change Incident Manager job openings:
Change Incident Manager jobs near you

Major Incident Manager (ITSM)

JKV International

Atlanta, GA • On-site

Contractor

Posted 22 days ago

Job description

Job Title: Major Incident Manager (IT Service Management)
Location: Atlanta, GA
Work Model: 100% Onsite (Monday–Friday)
Job Type: Contract

Job Summary:

We are seeking an experienced Major Incident Manager to lead the resolution of critical IT incidents across enterprise systems, applications, and cloud platforms. The ideal candidate will have a strong background in IT Service Management (ITSM), hands-on experience with ServiceNow, and the ability to coordinate incident response across cross-functional teams and third-party vendors. This role is crucial in ensuring rapid service restoration and maintaining service quality as per defined SLAs.

 

Key Responsibilities:

 

Major Incident Management:

  • Lead end-to-end resolution for Priority 1 (Critical), Priority 2 (Major), and Priority 3 (High) incidents.
  • Drive incident bridges and technical war rooms to restore services as quickly as possible.
  • Ensure timely communication and escalation to stakeholders and leadership throughout the incident lifecycle.

 

Collaboration & Coordination:

  • Coordinate with internal IT teams (Infrastructure, Network, Cloud, Security, Applications) and external vendors to drive incident resolution.
  • Act as the single point of contact for all high-severity incidents.

 

ServiceNow Operations:

  • Use ServiceNow to log, track, and manage incidents.
  • Ensure accurate and timely documentation of incident records, root cause analysis, and resolution steps.
  • Generate incident reports and dashboards using ServiceNow and other reporting tools.

 

Root Cause Analysis & Preventive Actions:

  • Conduct post-incident reviews (PIRs) to identify root causes and improvement areas.
  • Work closely with Problem Management to ensure preventive measures are implemented.

 

Change & Risk Coordination:

  • Review and assess changes that may have contributed to incidents.
  • Participate in Change Advisory Board (CAB) meetings and evaluate risk mitigation steps.

 

Metrics & Reporting:

  • Track and report on metrics such as Mean Time to Restore (MTTR), Mean Time Between Failures (MTBF), and SLA compliance.
  • Provide regular incident status updates to executives and technical leadership.

 

Knowledge Management & CMDB:

  • Maintain incident documentation in the Knowledge Base and ensure Configuration Items (CIs) are properly updated in the CMDB.
  • Follow ITIL best practices for process and lifecycle management.

 

Required Skills & Qualifications:

  • 5+ years of experience in IT Service Management or related roles.
  • Strong experience in ServiceNow for incident tracking, reporting, and knowledge management.
  • Proven ability to manage and lead major incidents under pressure.
  • Working knowledge of enterprise IT environments (cloud, network, applications, servers, databases).
  • Understanding of ITIL framework and major incident processes.
  • Excellent communication, coordination, and problem-solving skills.
  • Basic knowledge of Linux/Unix command line (preferred).
  • Experience with cloud platforms (e.g., Microsoft Azure, AWS) is a plus.

 

Preferred Certifications:

  • ITIL v3 or v4 Foundation (or higher)
  • ServiceNow Certified System Administrator (optional but preferred)