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Change Incident Manager Jobs in Decatur, GA (NOW HIRING)

Sonsoft Inc

MuleSoft Architect

Atlanta, GA · On-site

Knowledge of Change & Incident Management process (CMRs, etc.) Preferred :- * Experience in Node.js * NoSql experience (Cassandra, MongoDB, DynamoDB) * Knowledge of continuous integration

SonSoft

MuleSoft Architect

Atlanta, GA · On-site

... Change & Incident Management process (CMRs, etc.) Preferred: Experience in Node.js NoSql experience (Cassandra, MongoDB, DynamoDB) Knowledge of continuous integration Experience working in a scrum ...

Diverse Lynx

Command Centre Lead

Alpharetta, GA · On-site

Maintain shift logs, incident notes, and documentation; follow change, incident, and problem management processes. * Support 24x7 operations in rotational shifts. * Technical Skills Required * Basic ...

Sonsoft Inc

MuleSoft Architect

Atlanta, GA · On-site

Knowledge of Change & Incident Management process (CMRs, etc.) Preferred :- * Experience in Node.js. * NoSql experience (Cassandra, MongoDB, DynamoDB). * Knowledge of continuous integration

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All JobsChange Incident Manager JobsChange Incident Manager Jobs in Decatur, GA

Change Incident Manager information

See Decatur, GA salary details

$35.6K

$159.5K

$188.9K

How much do change incident manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for change incident manager in Decatur, GA is $159,537.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $188,400.00 per year, depending on experience, location, and employer.

Is incident manager a good career?

A Change Incident Manager plays a key role in IT service management by coordinating incident resolution and implementing change processes. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks. It can offer career growth in IT operations and service management fields, often with opportunities for certifications and advancement.

What are Change Incident Managers?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

What is an incident manager's salary?

The salary of a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized certifications may earn higher compensation, and the job often requires knowledge of IT service management tools like ITIL.

How does a Change Incident Manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What is the difference between incident manager and change manager?

An incident manager is responsible for quickly restoring normal service after disruptions, focusing on incident response and resolution. A change manager oversees planned changes to IT systems, ensuring minimal risk and proper approval processes. Both roles are essential in IT service management and often work together within frameworks like ITIL.

What are the 5 C's of incident management?

The 5 C's of incident management are typically categorized as Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Managers efficiently handle and resolve incidents by ensuring clear communication, effective teamwork, and proper documentation throughout the incident lifecycle.

What are the key skills and qualifications needed to thrive as a Change Incident Manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities near Decatur, GA are hiring for Change Incident Manager jobs? Cities near Decatur, GA with the most Change Incident Manager job openings:
Change Incident Manager jobs near you
Incident Commander

Incident Commander

Spartan Technologies, Inc.

Atlanta, GA • On-site

Full-time

Posted 14 days ago

Job description

We are seeking an Incident Commander located in Atlanta, GA (contract/hybrid) opportunity. The Incident Commander's (IC) primary responsibility is actively managing the Technology Support Teams to address unplanned outages or service interruptions. Identify and drive an expedited incident resolution to minimize the impact of IT services and business operations. Ensures the right resources are working on resolving incidents appropriate to the severity, identifying when escalation is required, and triggering such escalation accordingly. Provides timely impact information and solution recommendations and assists in coordinating additional Technical Support Teams or their SMEs to be engaged in the outage as needed.
Job Family Responsibilities
  • Assumes ownership and accountability for rapid incident resolution from the technical support teams.
  • Is the decision maker on the outage solution fix, implementation change, and closing or downgrading of the incident.
  • Manages the incident impact/diagnosis, solution definition, and all delivery aspects of incident resolution.
  • Raises escalation requests with Senior Management or 3rd Party Vendors
  • Leads technical and business discussions on incident resolution.
  • Log, categorize, prioritize, allocate, track, and escalate incidents to Corporate Systems leadership and to the EOC (Enterprise Operations Center)
  • Assists with developing and updating Operations and Incident Management runbooks, processes, and procedures.
  • Assist with managing the Post-Incident Review process, including analysis of the incident and identification of root causes, as well as recommendations for process and system improvements to prevent similar incidents.
  • Assist with compiling Monthly Metrics Reports concerning the supported systems' uptime, health, and stability.
  • Learn essential application and business processes (i.e., order management, payments, long-running jobs, etc.)
  • Participate in enterprise monitoring initiatives.
  • Perform other duties and projects as assigned.
  • Willing to work in 24X7X365 shift on-call operations rotation.
  • Champion best practices

Key Responsibilities
  • Quickly assessing the severity of service impacts regarding enterprise business impact.
  • Facilitate major incident bridge calls to ensure all appropriate groups are working on restoring service promptly.
  • Notify, escalate, and communicate to senior management and impacted stakeholders the existence of service impacts, as necessary.
  • Scheduled shift plus rotating on-call requirement to maintain 24x7x365 coverage.
  • Timely and accurately completing problem & outage records, including a timeline of events and other required data fields.

Professional Technology Skills - Ability to:
Ability to multi-task, effective Team leadership experience, effective meeting presence, effective decision maker, ability to stay calm under fire/duress.
Key Responsibilities
Experienced in the IM Process and has relevant Technology or Product domain knowledge relating to the outage incident.
  • 5 -8 years of working experience in performing service management activities
    Working experience in specific service management domain
  • Bachelor's degree in Computer Science degree or related field or equivalent combination of industry related professional experience and education

Job Family Functional Skills
Knowledge, Experience & Qualifications
Essential
Desir

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