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Change Incident Manager Jobs in Decatur, GA (NOW HIRING)

Flexential

Incident Response Analyst I

Alpharetta, GA · Hybrid

$24 - $27/hr

Good organization, time management, and prioritization * Ability to troubleshoot and think ... to change at the Company's discretion. Flexential participates in the E-Verify program. Please ...

Black Fox

IT Project Manager

Atlanta, GA · On-site

$125K - $135K/yr

Facilitate incident management, root cause analysis, after-action reports, and change management to minimize disruptions. * Perform product validation, quality control, and user acceptance reviews in ...

Black Fox

IT Project Manager

Atlanta, GA · On-site

$125K - $135K/yr

Facilitate incident management, root cause analysis, after-action reports, and change management to minimize disruptions. * Perform product validation, quality control, and user acceptance reviews in ...

AECOM

Statewide Trainer

Atlanta, GA · On-site

Change the World. At AECOM, we're delivering a better world. Whether improving your commute ... Adhere to traffic incident management and CHAMP Dispatch Operations SOPs, SOGs, and information in ...

AECOM

Statewide Trainer

Atlanta, GA · On-site

Change the World. At AECOM, we're delivering a better world. Whether improving your commute ... Adhere to traffic incident management and CHAMP Dispatch Operations SOPs, SOGs, and information in ...

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All JobsChange Incident Manager JobsChange Incident Manager Jobs in Decatur, GA

Change Incident Manager information

See Decatur, GA salary details

$35.6K

$159.5K

$188.9K

How much do change incident manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for change incident manager in Decatur, GA is $159,537.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $188,400.00 per year, depending on experience, location, and employer.

Is incident manager a good career?

A Change Incident Manager plays a key role in IT service management by coordinating incident resolution and implementing change processes. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks. It can offer career growth in IT operations and service management fields, often with opportunities for certifications and advancement.

What are Change Incident Managers?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

What is an incident manager's salary?

The salary of a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized certifications may earn higher compensation, and the job often requires knowledge of IT service management tools like ITIL.

How does a Change Incident Manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What is the difference between incident manager and change manager?

An incident manager is responsible for quickly restoring normal service after disruptions, focusing on incident response and resolution. A change manager oversees planned changes to IT systems, ensuring minimal risk and proper approval processes. Both roles are essential in IT service management and often work together within frameworks like ITIL.

What are the 5 C's of incident management?

The 5 C's of incident management are typically categorized as Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Managers efficiently handle and resolve incidents by ensuring clear communication, effective teamwork, and proper documentation throughout the incident lifecycle.

What are the key skills and qualifications needed to thrive as a Change Incident Manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities near Decatur, GA are hiring for Change Incident Manager jobs? Cities near Decatur, GA with the most Change Incident Manager job openings:
Change Incident Manager jobs near you

Azure Infrastructure Manager

Prisma Health Urgent Care

Atlanta, GA • On-site

Full-time

Posted 20 days ago

Job description

We are seeking an experienced Azure Infrastructure Manager to serve as the hands-on technical lead for WellStreet's Microsoft Azure and Microsoft 365 environments. This role is primarily focused on Azure infrastructure, cloud governance, and Microsoft 365 administration within a regulated healthcare environment.
This is a working technical leadership role responsible for directly managing and optimizing cloud infrastructure, driving governance and compliance standards, and partnering across IT, Security, and Engineering teams to ensure a stable, secure, and scalable platform.
The role reports to the Senior Director of Information Technology and partners closely with Infrastructure, Security, and Service Delivery teams.
Key Responsibilities
Azure Infrastructure & Cloud Operations
  • Serve as the primary administrator for Microsoft Azure infrastructure, including virtual machines, storage, networking, and identity services
  • Manage Azure governance frameworks including Azure Policy, RBAC, Conditional Access, and Entra ID administration
  • Support Azure networking components including VNets, NSGs, VPN/ExpressRoute, and Private Endpoints
  • Maintain Azure Landing Zone architecture aligned to Microsoft Cloud Adoption Framework (CAF)
  • Develop and maintain Infrastructure as Code (IaC) using Terraform, ARM, or Bicep
  • Implement monitoring, logging, and alerting using Azure Monitor and Log Analytics

Microsoft 365 Administration
  • Administer SharePoint Online, OneDrive for Business, and Microsoft Entra ID
  • Manage Microsoft Purview including DLP, retention policies, sensitivity labels, and eDiscovery
  • Support M365 governance, collaboration platforms, and security configuration standards

Security, Compliance & Governance
  • Support HIPAA, HiTrust, NIST, and CIS Benchmark compliance initiatives
  • Maintain audit-ready configurations and participate in compliance reviews and remediation efforts
  • Manage Azure Key Vault, privileged access controls, and credential governance
  • Partner with IT Security on monitoring, incident response, and governance alignment

FinOps & Optimization
  • Support Azure cost management, budgeting, and resource optimization initiatives
  • Enforce resource tagging standards and contribute to chargeback/showback reporting
  • Identify opportunities for performance tuning and cost savings

Leadership & Operations
  • Provide technical leadership and mentorship to one Tier 2 Systems Engineer
  • Participate in on-call support for critical incidents and escalations
  • Maintain technical documentation, runbooks, and operational standards
  • Follow ITIL v4 processes for change, incident, and problem management

Required Qualifications
Education & Experience
  • Bachelor's degree in IT, Computer Science, or equivalent experience
  • 5+ years of hands-on experience administering Microsoft Azure in an enterprise environment
  • Experience supporting Microsoft 365 environments in production

Technical Skills
  • Strong hands-on experience with Azure infrastructure, networking, and identity (Entra ID)
  • Experience with Azure governance: Azure Policy, RBAC, Conditional Access
  • Experience with Microsoft 365: SharePoint Online, OneDrive, Purview
  • Experience with Infrastructure as Code (Terraform, ARM, or Bicep)
  • Experience with scripting/automation (PowerShell or Azure CLI)
  • Experience working in regulated environments (HIPAA, HiTrust, SOC 2, or similar)

Core Competencies
  • Strong ownership mentality with ability to operate independently
  • Ability to communicate effectively across technical and non-technical teams
  • Experience working in structured IT operations environments

Preferred Qualifications
  • Microsoft certifications (AZ-104, AZ-305, MS-102, SC-400, etc.)
  • Experience with CIS Benchmarks or formal security frameworks
  • Experience with Azure Arc, Databricks, Sentinel, or FinOps practices
  • ITIL Foundation certification
  • Healthcare or other regulated industry experience

Why Join Us
This is a high-impact opportunity to take ownership of a mature but evolving Azure environment and help shape its next phase of growth. You will play a key role in strengthening cloud governance, improving operational maturity, and driving automation, security, and cost optimization across the platform.
You'll have the autonomy to influence architecture decisions, improve cloud standards, and directly contribute to the stability and scalability of enterprise systems that support critical healthcare operations.
#INDmisc
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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