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Change Incident Manager Jobs in Decatur, GA (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Atlanta, GA · On-site

$19.50 - $24.75/hr

Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management * Associate degree (A.A.) or equivalent from three-year ...

Programmers.io

SQL Server DBA

Atlanta, GA · On-site

Knowledge of PostgreSQL and familiarity with DevOps CI/CD practices for database change management ... Participate in oncall rotations and incident response; execute rootcause analysis and postmortems.

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

Change reports: List of executed and upcoming changes * Provide annual reports of past years ... Monitor incident management * Create management summary reports WHAT YOU HAVE * Technical ...

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All JobsChange Incident Manager JobsChange Incident Manager Jobs in Decatur, GA

Change Incident Manager information

See Decatur, GA salary details

$35.6K

$159.5K

$188.9K

How much do change incident manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for change incident manager in Decatur, GA is $159,537.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $188,400.00 per year, depending on experience, location, and employer.

Is incident manager a good career?

A Change Incident Manager plays a key role in IT service management by coordinating incident resolution and implementing change processes. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks. It can offer career growth in IT operations and service management fields, often with opportunities for certifications and advancement.

What are Change Incident Managers?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

What is an incident manager's salary?

The salary of a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized certifications may earn higher compensation, and the job often requires knowledge of IT service management tools like ITIL.

How does a Change Incident Manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What is the difference between incident manager and change manager?

An incident manager is responsible for quickly restoring normal service after disruptions, focusing on incident response and resolution. A change manager oversees planned changes to IT systems, ensuring minimal risk and proper approval processes. Both roles are essential in IT service management and often work together within frameworks like ITIL.

What are the 5 C's of incident management?

The 5 C's of incident management are typically categorized as Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Managers efficiently handle and resolve incidents by ensuring clear communication, effective teamwork, and proper documentation throughout the incident lifecycle.

What are the key skills and qualifications needed to thrive as a Change Incident Manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities near Decatur, GA are hiring for Change Incident Manager jobs? Cities near Decatur, GA with the most Change Incident Manager job openings:
Change Incident Manager jobs near you
Senior Customer Experience Program Manager

Senior Customer Experience Program Manager

Microsoft

Atlanta, GA • On-site

$119K - $234K/yr

Full-time

Posted 17 days ago

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

49th of 191 rated software companies

Job description

Overview
We're transforming the way Windows engages and supports our most important Commercial customers to drive product adoption, quality and innovation. We do it through deep customer connections, informed by data and accelerated with the power of AI. If you want to be at the center of this transformation, this is the role for you.
As a Senior Customer Experience Program Manager, you'll be a key driver behind the success of Microsoft's Mission Critical Services for Windows; supporting customers, partnering with engineering leaders, product teams, and cross-functional stakeholders to unlock the full potential of Windows for these premium Commercial customers. You'll orchestrate seamless service delivery, coordinate rapid response to customer incidents and champion feedback loops that shape future improvements of the Windows product.
You will develop and leverage diagnostic insights, AI and deep technical expertise to optimize Windows functionality, and overall reliability; ensuring customers experience the best of Windows every day.
Your Impact:
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In this role, you'll embody that mission, driving innovation, building trust, and creating outcomes that matter. Join us and make your mark on the future of Windows.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Senior Customer Experience Program Manager, within Microsoft Mission Critical Services (MCS) for Windows; responsible for leading strategic customer engagements that drive adoption, satisfaction, and feedback for Windows enterprise solutions. You're expected to:
  • Lead end-to-end customer engagement lifecycles, from onboarding through delivery and retention, ensuring alignment with program goals and excellence in execution.
  • Orchestrate capability delivery by coordinating engineering escalations, critical project advisories, and post-incident reviews to resolve issues and improve service reliability.
  • Facilitate regular service reviews, change communications, and governance syncs to maintain transparency and drive customer success.
  • Advocate for customer needs by capturing and relaying feedback to engineering and product teams, facilitating customer feedback sessions, and submitting design change requests, when needed.
  • Drive program growth by identifying improvement opportunities, supporting sales engagements, and managing onboarding readiness across stakeholders.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
  • Proven experience in enterprise customer engagement, technical account management, or program delivery roles.
  • Proven experience managing complex customer engagements involving Windows Client/Server environments, including update servicing, deployment, and support coordination.
  • Demonstrated expertise in incident management, escalation handling, and post-incident analysis (e.g., PIR, RCA).
  • Demonstrated commitment to customer success, with a proactive approach to identifying and resolving customer pain points across Windows and Microsoft 365 environments.
  • Experience leveraging Microsoft support and telemetry tools (e.g., IcM, CRM, Service Reviews) to drive insights and improve customer outcomes.
  • Familiarity with scripting and automation (e.g., PowerShell) to streamline customer engagement processes and enhance service delivery.
  • Working knowledge of enterprise device management to support customer modernization and deployment goals.
  • Solid understanding of Windows servicing architecture and enterprise deployment tools (e.g., Intune, ConfigMgr).
  • Ability to collaborate with engineering and support teams to advocate for customer needs and influence product improvements.

#WINDOWS #CUSTOMERSUCCESS
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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