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Change Incident Manager Jobs (NOW HIRING)

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Apex Informatics

Project Leader - ITSM

Boca Raton, FL · On-site

Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes. * IT Incident Management: Experience in incident detection, prioritization, and ...

Citizens Bank

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

Senior Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This ... change processes and promote ITIL aligned service management practices in an Agile, fast paced ...

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Apple

Senior Incident Manager

Austin, TX

Experience driving change in cross-functional or matrixed organizations. Minimum Qualifications ... Demonstrated experience building or scaling an incident management program in a production or ...

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Boston, MA

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Boston, MA

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

ASM Research

Incident Manager, Sr

The Incident Manager, Senior leads major incident response activities across complex enterprise and ... Change Enablement, Release Management, and Service Continuity. Monitoring, Automation & Continuous ...

Yuno

About The Role We are hiring a Staff Incident Manager to own the major incident lifecycle end to ... A track record of running postmortems that change behavior, and of closing the loop between ...

City of New York

Incident Problem Manager

Manhattan, NY · On-site

The Incident Manager will coordinate response to all critical/major or high-priority technology ... Additional Information 1. NYCHA employees applying for transfer, promotional, title or level change ...

MethodHub

ITSM Project leader

Tallahassee, FL · On-site

Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes. * IT Incident Management: Experience in incident detection, prioritization, and ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

We are seeking an Incident Support Manager to join our team supporting a national law enforcement ... Duties, responsibilities and activities may change at any time with or without notice TekSynap is a ...

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Change Incident Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do change incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for change incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is a change incident manager?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

How does a change incident manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What are the key skills and qualifications needed to thrive as a change incident manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

How much does a change incident manager get paid?

The average salary for a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Professionals in this role often require knowledge of IT service management frameworks like ITIL and may earn certifications such as ITIL Foundation to enhance their earning potential.

What other jobs can a change incident manager do?

A Change Incident Manager can transition into roles such as IT Service Manager, Problem Manager, or Release Manager, as these positions require similar skills in incident handling, change management, and process improvement. They may also move into project management or IT operations roles, often leveraging certifications like ITIL to support career growth.

What cities are hiring for Change Incident Manager jobs?

Cities with the most Change Incident Manager job openings:

What states have the most Change Incident Manager jobs?

States with the most job openings for Change Incident Manager jobs include:

What job categories do people searching Change Incident Manager jobs look for?

The top searched job categories for Change Incident Manager jobs are:

Change Incident Manager jobs near you
Infographic showing various Change Incident Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Senior Incident Manager

Citizens

Johnston, RI • On-site

$100K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Senior Service Management Specialist - Enterprise Incident Manager

Location & Work Arrangement

This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:

Pittsburgh, PA
Johnston, RI
Westwood, MA
Boston, MA
Iselin, NJ

Remote work is not available for this position.

Work Schedule

Full time, 40 hours per week
Monday through Friday
Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.

Position Summary

The Senior Service Management Specialist leads enterprise incident management activities to ensure timely restoration of critical services and minimize business disruption, financial exposure, and reputational risk. This role coordinates high priority incident response across technology, business, risk, legal, communications, and executive stakeholders while maintaining strong governance, clear communication, and adherence to enterprise service management practices.

Key Responsibilities

Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.

Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.

Serve as the central coordination point for Technology Operations, Risk, Legal, Communications, executive leadership, and other key stakeholders.

Prepare and deliver timely incident communications, executive updates, status summaries, and escalation notices.

Ensure incidents are documented accurately in systems of record, including timelines, decisions, actions, impacts, and recovery milestones.

Enforce incident classification, prioritization, escalation, regulatory, audit, and governance requirements.

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention.

Use incident metrics, trends, and service management data to improve response effectiveness, resilience, automation, and operational maturity.

Support emergency change processes and promote ITIL aligned service management practices in an Agile, fast paced environment.

Required Qualifications

5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline.

Proven experience leading major incident response in a complex enterprise environment.

Experience coordinating technical, business, risk, and executive stakeholders during high pressure operational events.

Strong written and verbal communication skills, including executive level incident communications.

Hands on experience with ServiceNow or an equivalent ITSM platform.

Knowledge of ITIL based incident, problem, change, escalation, and service management practices.

Experience navigating large corporate environments, preferably in a highly regulated industry such as financial services.

Preferred Qualifications

ITIL v3, ITIL 4, or equivalent service management certification.

Experience managing regulatory, cyber, operational risk, or enterprise impacting incidents.

Experience improving incident response through automation, observability, reporting, and process optimization.

Education and Certifications

Bachelor's degree in Computer Science, Business Administration, Management, Information Technology, or a related field preferred.

Additional certifications in incident management, risk management, or service management preferred.

Pay Transparency
The salary range for this position is $100,000 to $135,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Benefits
Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.

https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


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