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Change Incident Manager Jobs (NOW HIRING)

ASM Research

Incident Manager, Junior

Conduct post-incident reviews to identify root causes, define corrective and preventive actions, and integrate lessons learned into problem and change management processes. * Develop and maintain ...

Citizens Bank

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

Senior Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This ... change processes and promote ITIL aligned service management practices in an Agile, fast paced ...

Apple Inc.

Senior Incident Manager

Cary, NC · On-site

$100 - $140/hr

Description As a Senior Incident Manager, you'll drive the incident management process ... Experience driving change in cross‑functional or matrixed organizations. Apple is an equal ...

Apple

Senior Incident Manager

Austin, TX

Experience driving change in cross-functional or matrixed organizations. Minimum Qualifications ... Demonstrated experience building or scaling an incident management program in a production or ...

Apple

Senior Incident Manager

Austin, TX

Experience driving change in cross-functional or matrixed organizations. Minimum Qualifications ... Demonstrated experience building or scaling an incident management program in a production or ...

Citizens

Senior Incident Manager

Pittsburgh, PA

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Boston, MA

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Snowflake

Senior Incident Manager

$115K - $198K/yr

Senior Incident Manager Snowflake's Incident Management team is expanding. We're looking for a ... to change). There is no additional weekday off-hours on-call expectation. You Will * Lead the ...

Apple Inc.

Senior Incident Manager

Austin, TX · On-site

$115 - $145/hr

If so, you might be the right fit for a Senior Incident Manager role for Apple Wallet. This role ... Experience driving change in cross‑functional or matrixed organizations. Apple is an equal ...

Apex Informatics

Project Leader - ITSM

Boca Raton, FL · On-site

Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes. * IT Incident Management: Experience in incident detection, prioritization, and ...

Citizens

Senior Incident Manager

Boston, MA · On-site

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Support emergency change processes and promote ITIL aligned service management practices in an ... Proven experience leading major incident response in a complex enterprise environment. Experience ...

Yuno

About The Role We are hiring a Staff Incident Manager to own the major incident lifecycle end to ... A track record of running postmortems that change behavior, and of closing the loop between ...

ASM Research

Incident Manager, Sr

The Incident Manager, Senior leads major incident response activities across complex enterprise and ... Change Enablement, Release Management, and Service Continuity. Monitoring, Automation & Continuous ...

Western Union

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early ... Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in ...

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Change Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do change incident manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for change incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What other jobs can a change incident manager do?

A Change Incident Manager can transition into roles such as IT Service Manager, Problem Manager, or Release Manager, as these positions require similar skills in incident handling, change management, and process improvement. They may also move into IT Operations, Project Management, or Business Continuity roles, often leveraging certifications like ITIL to support career growth.

Is a change incident manager a good career?

A Change Incident Manager plays a key role in IT service management by overseeing change processes and incident resolution to minimize disruptions. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks, often involving certifications like ITIL. It can offer stable employment and opportunities for advancement in IT and operations teams.

What is a change incident manager?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

How much does a change incident manager get paid?

The average salary for a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Professionals in this role often require knowledge of IT service management frameworks like ITIL and may earn certifications that can influence compensation.

How does a change incident manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What are the key skills and qualifications needed to thrive as a change incident manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities are hiring for Change Incident Manager jobs? Cities with the most Change Incident Manager job openings:
What states have the most Change Incident Manager jobs? States with the most job openings for Change Incident Manager jobs include:
What job categories do people searching Change Incident Manager jobs look for? The top searched job categories for Change Incident Manager jobs are:
Change Incident Manager jobs near you
Infographic showing various Change Incident Manager job openings in the United States as of August 2026, with employment types broken down into 56% Full Time, 2% Part Time, and 42% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager, Junior

ASM Research

Remote

Full-time

Re-posted 25 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

Position Overview
The Incident Manager oversees the end-to-end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration of normal service with minimal disruption to mission-critical systems. The role coordinates cross-functional technical teams, stakeholders, and vendors to triage, prioritize, and resolve incidents based on impact and urgency, while maintaining governance for incident logging, categorization, escalation, and communications within IT service management processes. The Incident Manager also drives continuous improvement by analyzing incident trends, facilitating root-cause reviews, and recommending enhancements to incident workflows, tooling, and reporting in a highly regulated federal IT environment.
Key Responsibilities
  • Lead coordination of incident response across infrastructure, application, security, and service desk teams using structured incident management workflows and ITIL-aligned practices.
  • Monitor incident queues, service-level performance, and priority matrices to ensure timely resolution of high-impact incidents and high-visibility service requests.
  • Administer and optimize IT service management (ITSM) platforms such as ServiceNow to support consistent incident recording, routing, escalation, and knowledge capture.
  • Conduct post-incident reviews to identify root causes, define corrective and preventive actions, and integrate lessons learned into problem and change management processes.
  • Develop and maintain incident management runbooks, communication templates, and escalation paths for mission-critical systems, ensuring clarity of roles and expectations during major events.
  • Interface with business stakeholders and leadership to provide clear incident progress updates, impact assessments, recovery timelines, and post-incident reporting.
  • Analyze incident trend and performance metrics to recommend process, automation, and monitoring improvements that reduce recurrence and downtime.
  • Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant work experience.
  • 1-3 years of experience in IT operations, service desk, incident coordination, or related IT service management roles in enterprise or government environments.
  • Foundational knowledge and practical experience with incident management concepts, including impact/urgency-based prioritization, escalation paths, and service-level targets.
  • Experience working with incident management processes and tools, preferably within an enterprise ITSM platform such as ServiceNow.
  • Strong analytical, communication, and problem-solving skills, with the ability to work effectively and collaboratively with technical teams, stakeholders, and vendors under time pressure.
  • Demonstrated ability to manage and resolve IT incidents promptly and efficiently, ensuring minimal disruption to IT services in a mission-focused environment.
  • Candidates must possess a current secret security clearance.

Preferred Qualifications
  • ITIL Foundation certification or equivalent training in IT service management frameworks.
  • Experience managing priority-1 and priority-2 incidents in 24x7 operations, including participation in an on-call rotation.
  • Prior exposure to incident, problem, and change management in highly regulated federal or defense environments.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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