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Change Incident Manager Jobs (NOW HIRING)

Western Union

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early ... Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in ...

Western Union

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early ... Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in ...

MethodHub

ITSM Project leader

Tallahassee, FL · On-site

Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes. * IT Incident Management: Experience in incident detection, prioritization, and ...

OpenLoop Health, Inc

Lead IT Incident Manager

Act as an agent of change to migrate the organization from ad-hoc, Slack-based support to ... Design and scale incident management playbooks to support rapid company growth, including M&A ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

We are seeking an Incident Support Manager to join our team supporting a national law enforcement ... Duties, responsibilities and activities may change at any time with or without notice TekSynap is a ...

TekSynap

Incident Support Manager

Springfield, VA · On-site

$155K - $220K/yr

Responsibilities & Qualifications We are seeking an Incident Support Manager to join our team ... Duties, responsibilities and activities may change at any time with or without notice Additional ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

Responsibilities & Qualifications We are seeking an Incident Support Manager to join our team ... Duties, responsibilities and activities may change at any time with or without notice Additional ...

TekSynap

Incident Support Manager

Ashburn, VA

$155K - $220K/yr

Duties, responsibilities and activities may change at any time with or without notice Responsibilities We are seeking an Incident Support Manager to join our team supporting a national law ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

Responsibilities & Qualifications We are seeking an Incident Support Manager to join our team ... Duties, responsibilities and activities may change at any time with or without notice Additional ...

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Change Incident Manager information

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$163.4K

$193.5K

How much do change incident manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for change incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What other jobs can a change incident manager do?

A Change Incident Manager can transition into roles such as IT Service Manager, Problem Manager, or Release Manager, as these positions require similar skills in incident handling, change management, and process improvement. They may also move into IT Operations, Project Management, or Business Continuity roles, often leveraging certifications like ITIL to support career growth.

Is a change incident manager a good career?

A Change Incident Manager plays a key role in IT service management by overseeing change processes and incident resolution to minimize disruptions. The role requires strong communication, problem-solving skills, and familiarity with ITIL frameworks, often involving certifications like ITIL. It can offer stable employment and opportunities for advancement in IT and operations teams.

What is a change incident manager?

Change Incident Managers are IT professionals responsible for overseeing the process of managing changes and incidents within an organization's IT infrastructure. They coordinate the evaluation, approval, implementation, and documentation of changes to minimize service disruptions. Their role includes responding to incidents, investigating root causes, and ensuring that changes are made efficiently and safely. By managing both change and incident processes, they help maintain system stability and support business continuity.

How much does a change incident manager get paid?

The average salary for a Change Incident Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Professionals in this role often require knowledge of IT service management frameworks like ITIL and may earn certifications that can influence compensation.

How does a change incident manager typically collaborate with other IT teams during high-impact incidents?

A Change Incident Manager works closely with cross-functional IT teams, such as network operations, application support, and security, to coordinate responses during high-impact incidents. They facilitate communication between stakeholders, ensure incident resolution steps are documented, and lead post-incident reviews to identify improvement areas. Collaborative efforts often involve rapid assessment of the situation, delegating tasks, and aligning everyone toward minimizing downtime and business disruption. This role requires strong leadership and the ability to manage multiple priorities under pressure.

What are the key skills and qualifications needed to thrive as a change incident manager, and why are they important?

To thrive as a Change Incident Manager, you need expertise in IT service management, strong analytical skills, and a solid understanding of incident and change control processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and knowledge of root cause analysis methodologies are typically required. Exceptional communication, problem-solving, and stakeholder management abilities help navigate complex situations and minimize business disruptions. These skills ensure efficient resolution of incidents and smooth implementation of changes, maintaining the stability and reliability of IT services.

What is the difference between Change Incident Manager vs Change Coordinator?

AspectChange Incident ManagerChange Coordinator
Primary RoleManages and oversees change and incident processes, ensuring minimal disruption and effective communicationSupports change activities by coordinating schedules, documentation, and communication tasks
Required SkillsITIL knowledge, incident management, problem-solving, communication skillsOrganizational skills, communication, documentation, coordination abilities
Work EnvironmentIT service management teams, incident response, change advisory boardsIT departments, project teams, support teams

The Change Incident Manager focuses on managing change and incident processes to ensure smooth IT operations, while the Change Coordinator primarily supports these activities through coordination and communication. Both roles require ITIL knowledge and strong organizational skills, but the manager has a broader responsibility for process oversight.

What cities are hiring for Change Incident Manager jobs? Cities with the most Change Incident Manager job openings:
What states have the most Change Incident Manager jobs? States with the most job openings for Change Incident Manager jobs include:
What job categories do people searching Change Incident Manager jobs look for? The top searched job categories for Change Incident Manager jobs are:
Change Incident Manager jobs near you
Infographic showing various Change Incident Manager job openings in the United States as of August 2026, with employment types broken down into 56% Full Time, 2% Part Time, and 42% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager Senior - ACC Major Incident Manager

USAA

San Antonio, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

51st of 170 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are seeking a dedicated Senior ACC Major Incident Manager to lead the end-to-end coordination and management of major incidents impacting critical enterprise technology services. This role ensures rapid restoration of service, minimizes business disruption, and maintains clear and timely communication with stakeholders during high-severity incidents.
Operating within an ITIL-aligned IT Service Management (ITSM) framework, this position partners with cross-functional technical teams to drive incident triage, escalation, resolution, and post-incident improvement. The role serves as the central command function during major incidents, ensuring structured execution, accountability, and continuous improvement of incident response practices. The incident management practice focuses on restoring normal service operations as quickly as possible while minimizing negative business impact.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position
NOTE: This job may require 24x7 on-call rotation or extended hours during major incidents. High-pressure, fast-paced operational environment requiring rapid decision-making.
What you'll do:
  • Lead the coordination and command of major incidents (e.g., M1/M2 or P1/P2) impacting production systems and business services.
  • Assess incident severity based on business impact, urgency, and scope; activate and manage the major incident process.
  • Facilitate incident bridge calls, coordinate cross-functional response teams, and ensure clear ownership of actions.
  • Coordinate technical teams across infrastructure, applications, cloud, network, and security domains to restore services quickly.
  • Ensure prioritization of service restoration and business continuity, including the use of workarounds when appropriate.
  • Track incident progress, risks, actions, and dependencies; ensure accountability and execution discipline.
  • Serve as the single point of contact for all major incident communications.
  • Facilitate post-incident reviews, including timelines, root cause insights, and lessons learned.
  • Partner with Problem Management to ensure root cause analysis and corrective actions are documented and tracked.
  • Ensure adherence to ITIL/ITSM processes, policies, and audit requirements.
  • Collaborate with Service Desk, Change Enablement, Problem Management, and Service Level Management to improve service delivery.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
  • Bachelor's degree; OR 4 years of relevant education and/or experience
  • 5+ years of experience in IT operations, ITSM, service desk, NOC, or production support environments.
  • Minimum 2+ years of experience directly managing or coordinating major/high-severity incidents in an enterprise environment.
  • Broad understanding of enterprise IT environments, including:
    • Application support and distributed systems
    • Infrastructure (servers, storage, virtualization)
    • Networking fundamentals (TCP/IP, DNS, connectivity)
    • Cloud platforms (AWS, Azure, GCP)
  • Experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and workflow management.
  • Familiarity with monitoring/observability tools and alerting frameworks.
  • Proven experience leading bridge calls, managing escalations, and coordinating resolution across multiple technical teams.
  • Experience working within environments governed by SLAs/OLAs and formal service management processes.
  • Experience supporting post-incident reviews and operational improvement initiatives.
  • Excellent communication and writing skills to relay information or instructions to stakeholders and team members

What sets you apart:
  • Excellent communication and writing skills to relay information or instructions to stakeholders and team members. You can also use these skills to interact with people during an emergency when the phone or internet isn't available.
  • ITIL 4 Foundation (preferred)
  • ITIL 4 Managing Professional, PMP, Agile/Scrum, or other relevant certifications (preferred).

Compensation range: The salary range for this position is: $103,450- $197,730
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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