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Remote Itil Incident Management Jobs (NOW HIRING)

Humana

Senior Incident Management Practice Engineer

Dallas, TX · On-site +1

$113K - $155K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Chicago, IL · On-site +1

$118K - $161K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Chicago, IL · On-site +1

$118K - $161K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Boston, MA · On-site +1

$124K - $170K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Dallas, TX · On-site +1

$113K - $155K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Boston, MA · On-site +1

$124K - $170K/yr

Strong understanding of ITIL 4 practices, with experience integrating Incident Management with ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

ASM Research

Incident Manager, Sr

... of ITIL 4 incident management, escalation frameworks, and service-level management. • Hands-on experience with enterprise ITSM platforms (ServiceNow preferred). • Excellent communication ...

Lambda

$125K - $195K/yr

Experience with incident management frameworks (ITIL, SRE, or equivalent) * Excellent communication and stakeholder management skills * Experience with incident tracking and monitoring tools such as:

ASM Research

Incident Response Coordinator

Strong understanding of ITIL-aligned incident management and structured incident response practices, including prioritization, escalation, and lifecycle management. * Proficiency with IT service ...

ASM Research

Incident Response Coordinator, Senior

Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications. * Demonstrated proficiency ...

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... ITIL-based incident, problem, and change management processes. - Experience working in Command ...

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Remote Itil Incident Management information

See salary details

$36.5K

$163.4K

$193.5K

How much do remote itil incident management jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Itil Incident Management vs Remote Problem Management?

AspectRemote Itil Incident ManagementRemote Problem Management
CertificationsITIL Foundation, ServiceNow certificationsITIL Foundation, Problem Management certifications
Work EnvironmentIT support teams, Service DeskIT support teams, Problem Management teams
Industry UsageIT service providers, tech companiesIT service providers, tech companies
Primary FocusRestoring services quickly after incidentsIdentifying root causes to prevent future incidents

Remote Itil Incident Management focuses on quickly restoring IT services after disruptions, while Remote Problem Management aims to identify and resolve underlying issues to prevent recurring incidents. Both roles are essential in maintaining IT service quality and often work closely within IT support teams.

What is a Remote ITIL Incident Management professional?

A Remote ITIL Incident Management professional is responsible for overseeing and resolving IT incidents according to ITIL (Information Technology Infrastructure Library) best practices, but works from a remote location rather than on-site. Their main goal is to restore normal service operation as quickly as possible to minimize business impact. They handle incident detection, logging, categorization, prioritization, investigation, diagnosis, and resolution, often coordinating with other IT teams remotely. This role requires strong communication, analytical skills, and a thorough understanding of ITIL frameworks.

What are some common challenges faced in Remote ITIL Incident Management roles, and how can they be addressed?

Remote ITIL Incident Management professionals often face challenges such as coordinating incident resolution across distributed teams, maintaining clear communication during high-pressure situations, and ensuring timely escalation of critical issues. Overcoming these challenges involves using robust collaboration tools, establishing clear incident response protocols, and maintaining regular check-ins with team members. Additionally, documenting incidents thoroughly and fostering a culture of transparency helps ensure that remote teams remain aligned and responsive.

What are the key skills and qualifications needed to thrive as a Remote ITIL Incident Management professional, and why are they important?

To thrive as a Remote ITIL Incident Management professional, you need a solid understanding of ITIL frameworks, incident response procedures, and strong analytical skills, typically supported by an IT-related degree and ITIL certification. Familiarity with IT service management (ITSM) tools such as ServiceNow or BMC Remedy, along with ticket tracking systems, is commonly required. Exceptional communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills for effective coordination and resolution. These competencies ensure rapid incident resolution, minimize downtime, and maintain service quality in remote and distributed IT environments.
More about Remote Itil Incident Management jobs
What cities are hiring for Remote Itil Incident Management jobs? Cities with the most Remote Itil Incident Management job openings:
What are the most commonly searched types of Itil Incident Management jobs? The most popular types of Itil Incident Management jobs are:
What states have the most Remote Itil Incident Management jobs? States with the most job openings for Remote Itil Incident Management jobs include:
What job categories do people searching Remote Itil Incident Management jobs look for? The top searched job categories for Remote Itil Incident Management jobs are:
Remote Itil Incident Management jobs near you
Infographic showing various Remote Itil Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Senior Incident Management Practice Engineer

Humana

Charlotte, NC • On-site, Remote

$111K - $153K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Become a part of our caring community
The Senior Incident Management Engineer is responsible for designing, building, and continuously evolving the enterprise Incident management practice with a strong emphasis on AI enablement, automation, and cross-functional integration. This role drives operational resilience by leveraging AIOps, advanced analytics, and standardized processes across ITSM functions to proactively detect, respond to, and prevent service disruptions while minimizing business impact and improving service reliability at scale.

The Incident Management Practice Engineer leads the transformation and maturity of incident management capabilities across the enterprise, with a focus on AI-driven operations, automation, and seamless integration across ITSM practices including Problem, Change, and Knowledge Management.

This role is accountable for defining governance models, and operational frameworks aligned to ITIL 4 and enterprise objectives. The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes.

A core component of the role is AI enablement by embedding AIOps, machine learning, and predictive analytics into the incident lifecycle. This includes implementing intelligent alert correlation, predictive incident detection, automated triage, and self-healing capabilities to reduce noise, accelerate resolution, and prevent repeat issues.

The engineer will design and optimize end-to-end workflows within ServiceNow, leveraging automation and AI to improve efficiency and scale. They will also partner closely with observability and engineering teams to enhance monitoring strategies, event management, and root cause insights.

In addition, the role establishes and governs continuous improvement cycles-using centralized dashboards, KPIs (e.g., MTTR, SLA/SLO attainment, deflection rates, automation coverage), and AI performance metrics to drive measurable outcomes. The position requires both strategic leadership and hands-on execution to deliver sustained improvements in incident reduction, response effectiveness, and service stability.


Use your skills to make an impact

Required Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
    • 5+ years of experience in IT operations, DevOps, software engineering, or incident management
    • Hands-on expertise configuring and optimizing enterprise ITSM platforms, particularly ServiceNow
    • Strong understanding of ITIL 4 practices, with experience integrating Incident Management with Problem, Change, and Knowledge Management
    • Experience designing and implementing automation and AI-enabled workflows within ITSM environments
    • Experience with observability, monitoring, and event management practices in complex distributed environments
    • Proven ability to work across teams to align processes, tools, and data for end-to-end service management
    • Strong analytical skills with the ability to leverage operational and AI-driven insights to drive decisions and improvements

Preferred Qualifications

    • TIL 4 certification (Foundation or higher)
    • Hands-on experience with AIOps platforms and implementing AI use cases such as predictive incident detection, alert correlation, and automated remediation
    • Strong background in SLA/SLO design, operational resilience, and reliability engineering practices
    • Experience implementing AI performance measurement frameworks (e.g., deflection rates, accuracy, resolution speed) and centralized ITSM dashboards
    • Proven track record of driving enterprise-wide process integration across ITSM disciplines
    • Strong collaboration and leadership skills with the ability to influence stakeholders across engineering, operations, and business teams

Additional information:

This role is not eligible for work sponsorship

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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