Incident Response Specialist
- Location: Fully remote!
- Duration: 12 month contract
- Rate: 18.00/hr -20.00/hr
Required Skills & Experience:
• 2+ years experience with End to End Incident Management
• Major Incident Response & Escalation Leadership
• Business Impact & Priority Assessment
• ITIL Incident & Problem Management
• Root Cause Analysis, Trend & Pattern Identification
• SLA Governance & Service Performance Reporting
• Cross Functional Coordination
• Stakeholder & Executive Communication
• Jira Service Management & ServiceNow
• Microsoft 365 & Identity Operations
• Active Directory & Entra ID
• Endpoint & Device Compliance
Possible Technical Skills
Microsoft 365 | Exchange Online | Teams | SharePoint Online | Windows Server | Windows 10 & 11 | Microsoft Intune | Autopilot | Entra ID | Active Directory | Azure | VMware | Hyper-V | Linux | VPN | DNS | DHCP | IIS | PowerShell | Endpoint Security | Backup & Disaster Recovery | Jira Service Management | ServiceNow.
Job Description
A client of Insight Global is looking to bring on an Incident Manager to join their team. Resource will be responsible for reviewing tickets, triage, Possible resolution and handing the ticket to appropriate workgroup. This is SOP driven work.
Compensation: $18/hr to $20/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Company Description
Eurofins is a global laboratory testing company that helps ensure the safety and quality of food, pharmaceutical, environmental, and consumer products. They analyze samples and provide accurate testing results that help companies meet quality and regulatory standards. Eurofins operates a large network of laboratories and supports customers across a wide range of industries. Their mission is to contribute to a safer and healthier world through scientific testing and laboratory services.