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Remote Itil Incident Management Jobs (NOW HIRING)

OpenLoop Health, Inc

Lead IT Incident Manager

... Stakeholder Management role * Deep understanding of ITIL frameworks; proven ability to manage ... incident management processes as the organization doubles its patient count Our Benefits In ...

Maximus

CIC Manager

VA · On-site +1

... incident management operations through the Command and Incident Center (CIC), ensuring timely ... of ITIL-based incidents, problems, and change management processes. - Experience coordinating ...

Peraton

ServiceNow ITSM & AI Solutions Consultant

$112K - $179K/yr

This position is fully remote; however, candidates must reside in the Washington, DC, Metropolitan ... Understanding of the ITIL Incident Management lifecycle and ServiceNow Knowledge Management.

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

Qualified candidates will have an ITIL certification and demonstrate proven experience with IT Service Management, including Incident Management, Request Management, Problem Management, Change ...

New

Penn Interactive

Incident Commander

$90K - $135K/yr

About You • Experience in a similar role or incident management role. • Experience and ... Opportunities for career progression and mentoring others. #LI-REMOTE Salary Range $90,000-$135,000 ...

Inficare Technologies

Change Manager

... Remote role) Key Responsibilities 1. Change Management * Own and manage the end-to-end Change ... Strong knowledge of ITIL framework * Proven experience managing change processes and major incident ...

ASM Research

Problem Manager

ITIL Framework Knowledge * Incident Management Integration * Problem Lifecycle Management * Technical Infrastructure Knowledge Preferred Skills * ITIL Foundation or Certified Problem Manager ...

Strada

Incident Response Lead - Remote

New York, NY · Remote

Have 5+ years of experience in incident management, with direct experience leading high-severity ... cybersecurity incidents in complex, global, or distributed environments. * Have built or ...

ASM Research

Systems Administration Lead

S. citizenship as required for this remote federal IT position. Preferred Qualifications * Experience aligning field-support operations with ITIL-based incident and request-management processes and ...

Strada

Incident Response Lead - Remote

New York, NY · On-site +1

Have 5+ years of experience in incident management, with direct experience leading high-severity ... cybersecurity incidents in complex, global, or distributed environments. * Have built or ...

Palnar

SOC Lead@ Remote Role

The SOC Lead / Incident Manager will oversee 24x7x365 Security Operations Center (SOC) functions ... ITIL / PMP (optional but valuable for governance)

ASM Research

Systems Administrator, Lead

... ITIL 4 resilience, incident, and problem-management practices. The role facilitates tabletop exercises, failover tests, and readiness reviews, providing leadership with metrics, dashboards, and audit ...

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Remote Itil Incident Management information

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$36.5K

$163.4K

$193.5K

How much do remote itil incident management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote itil incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Itil Incident Management vs Remote Problem Management?

AspectRemote Itil Incident ManagementRemote Problem Management
CertificationsITIL Foundation, ServiceNow certificationsITIL Foundation, Problem Management certifications
Work EnvironmentIT support teams, Service DeskIT support teams, Problem Management teams
Industry UsageIT service providers, tech companiesIT service providers, tech companies
Primary FocusRestoring services quickly after incidentsIdentifying root causes to prevent future incidents

Remote Itil Incident Management focuses on quickly restoring IT services after disruptions, while Remote Problem Management aims to identify and resolve underlying issues to prevent recurring incidents. Both roles are essential in maintaining IT service quality and often work closely within IT support teams.

What is a Remote ITIL Incident Management professional?

A Remote ITIL Incident Management professional is responsible for overseeing and resolving IT incidents according to ITIL (Information Technology Infrastructure Library) best practices, but works from a remote location rather than on-site. Their main goal is to restore normal service operation as quickly as possible to minimize business impact. They handle incident detection, logging, categorization, prioritization, investigation, diagnosis, and resolution, often coordinating with other IT teams remotely. This role requires strong communication, analytical skills, and a thorough understanding of ITIL frameworks.

What are some common challenges faced in Remote ITIL Incident Management roles, and how can they be addressed?

Remote ITIL Incident Management professionals often face challenges such as coordinating incident resolution across distributed teams, maintaining clear communication during high-pressure situations, and ensuring timely escalation of critical issues. Overcoming these challenges involves using robust collaboration tools, establishing clear incident response protocols, and maintaining regular check-ins with team members. Additionally, documenting incidents thoroughly and fostering a culture of transparency helps ensure that remote teams remain aligned and responsive.

What are the key skills and qualifications needed to thrive as a Remote ITIL Incident Management professional, and why are they important?

To thrive as a Remote ITIL Incident Management professional, you need a solid understanding of ITIL frameworks, incident response procedures, and strong analytical skills, typically supported by an IT-related degree and ITIL certification. Familiarity with IT service management (ITSM) tools such as ServiceNow or BMC Remedy, along with ticket tracking systems, is commonly required. Exceptional communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills for effective coordination and resolution. These competencies ensure rapid incident resolution, minimize downtime, and maintain service quality in remote and distributed IT environments.
More about Remote Itil Incident Management jobs
What cities are hiring for Remote Itil Incident Management jobs? Cities with the most Remote Itil Incident Management job openings:
What are the most commonly searched types of Itil Incident Management jobs? The most popular types of Itil Incident Management jobs are:
What states have the most Remote Itil Incident Management jobs? States with the most job openings for Remote Itil Incident Management jobs include:
What job categories do people searching Remote Itil Incident Management jobs look for? The top searched job categories for Remote Itil Incident Management jobs are:
Remote Itil Incident Management jobs near you
Infographic showing various Remote Itil Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Lead IT Incident Manager

OpenLoop Health, Inc

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About The Role
OpenLoop is looking for an IT Incident Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be acting as the incident commander, holds the responsibility of managing the organization's incident response, which includes communication to the stakeholders, coordinating with relevant teams for incident resolution and acting with urgency.
What You'll Do:
  • Act as an agent of change to migrate the organization from ad-hoc, Slack-based support to structured, ticket-based workflows using JIRA and Monday.com
  • Lead incident response as the primary "showrunner," providing data-driven updates and managing stakeholder expectations during high-pressure outages.
  • Design and scale incident management playbooks to support rapid company growth, including M&A-related technology integrations (e.g., Okta provisioning, system migrations).
  • Coordinate global, "follow-the-sun" support models, managing BPO/contractor teams to ensure 24/7 service stability.
  • Conduct post-incident reviews (RCAs) to identify trends, oversee corrective measures, and establish long-term preventive strategies.

Who You Are:
  • Bachelor's degree in IS, Computer Science, or equivalent. 5+ years leading enterprise applications or business systems; 3+ years in a Stakeholder Management role
  • Deep understanding of ITIL frameworks; proven ability to manage incidents in high-growth, complex technical environments.
  • Strong hands-on experience with the Atlassian ecosystem (JIRA/Confluence) and modern PM platforms (monday.com)
  • Exceptional ability to synthesize complex technical failures into business-impacting trade-offs for executive leadership.
  • Proven track record in managing global, distributed teams and executing large-scale system integrations (M&A focus).
  • Calm under pressure, critical thinker, and effective at cross-functional stakeholder management.
  • Experience with technology integrations (Okta tenant provisioning, system migrations) and the ability to scale incident management processes as the organization doubles its patient count

Our Benefits
In addition, for salaried positions you would also be eligible for:
  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more

Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We'd love to meet you.

Apply