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It Service Desk Assistant Jobs (NOW HIRING)

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're ... Keep users informed with timely updates throughout the support process. * Assist with software ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

IT Service Desk Lead Department: Information Systems Location: Montvale, NJ Start Your Application ( COMPANY OVERVIEW: Balchem is committed to making the world a healthier place by delivering trusted ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... * Assist in evaluating, selecting, and sourcing end user equipment and enterprise software ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Northbridge University

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They provide basic administration (e.g., provisioning) of systems, assist with upgrades and integrations, help with cybersecurity issues, and provide troubleshooting support. The IT Service Desk ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Integral Federal, Inc.

IT Service Desk Lead

Vienna, VA · On-site

They are seeking an IT Service Desk Lead to oversee daily operations, service delivery, and technical performance of a high-volume IT Service Desk, ensuring operational excellence across incident ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

... to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs ... The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of ...

Northbridge University

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They provide basic administration (e.g., provisioning) of systems, assist with upgrades and integrations, help with cybersecurity issues, and provide troubleshooting support. The IT Service Desk ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

TEKsystems

IT Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support users with password resets, account unlocks, and access requests. * Assist with ongoing ... Previous experience in a Service Desk, Help Desk, or IT Support role within an enterprise ...

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It Service Desk Assistant information

See salary details

$10

$20

$33

How much do it service desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

What cities are hiring for It Service Desk Assistant jobs?

Cities with the most It Service Desk Assistant job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Assistant jobs?

States with the most job openings for It Service Desk Assistant jobs include:

It Service Desk Assistant jobs near you

IT Service Desk II

BravoTech

Columbus, OH • On-site, Remote

Full-time

Posted 14 days ago

Job description


IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
  • Provide technical support to end users via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely.
  • Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
  • Deliver occasional on-site support for technical issues requiring physical presence.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Keep users informed with timely updates throughout the support process.
  • Assist with software deployments, system updates, and IT asset management.
  • Identify recurring issues and recommend process improvements and long-term solutions.
  • Create and maintain knowledge base documentation.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
  • Support business continuity and disaster recovery testing activities.
Required Qualifications
  • Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
  • Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
  • Experience using IT service management (ITSM) platforms and ticketing systems.
  • Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining a high level of service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
Preferred Qualifications
  • Experience working in an ITIL-based support environment.
  • Experience with endpoint software deployment and IT asset management.
  • Knowledge of business continuity or disaster recovery processes.
  • Experience identifying trends and recommending service improvements.
Why Join Us
  • Work primarily from home while supporting a collaborative IT organization.
  • Be part of a team dedicated to delivering exceptional customer service.
  • Gain exposure to a broad range of enterprise technologies and support environments.
  • Contribute to process improvements that enhance the end-user experience.
Apply Today
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
  • 972-419-1609
  • ALee@BravoTech.com

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