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It Service Desk Assistant Jobs (NOW HIRING)

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and ... related issues. * Assist users with Slack workspace access, channels, integrations, and ...

High Industries

IT Service Desk Lead

Lancaster, PA · On-site

The lead will oversee and assist with IT Service Desk operations; which include assisting the Service Desk Technician to ensure that incoming support calls are answered; responding to support ...

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Diné Source, LLC

IT Service Desk Lead

Washington, DC · On-site

$80 - $110/hr

## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100145The **IT Service Desk Lead** is responsible for overseeing daily ...

PIPESTONE

IT Service Desk Lead

Brandon, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring ... requests. * Assist in managing escalations and communicate effectively with stakeholders.

Qualysoft

... IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery ...

Vista Global Solutions, LLC

$50 - $70/hr

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

New

ASUS

IT Service Desk

Fremont, CA · On-site

$28.84 - $31.25/hr

Youwill work with internal IT team members in maintaining andrespondingto all hardware and software ... Monitor Service Desk for requests/incident assigned and process first-in first-out based on ...

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It Service Desk Assistant information

See salary details

$10

$20

$33

How much do it service desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

Is helpdesk a good entry-level IT job?

Helpdesk roles, including IT Service Desk Assistant positions, are common entry-level IT jobs that provide foundational experience in troubleshooting, customer service, and technical support. They often require basic knowledge of operating systems, networking, and support tools, making them suitable for those starting a career in IT.

What cities are hiring for It Service Desk Assistant jobs?

Cities with the most It Service Desk Assistant job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Assistant jobs?

States with the most job openings for It Service Desk Assistant jobs include:

It Service Desk Assistant jobs near you

IT Service Desk

Jade Global

San Jose, CA • On-site

$40/hr

Full-time

Posted 12 days ago

Job description

IT Service Desk1

Note : Location: The resource must be based in Seattle, WA and available for occasional onsite visits (a few times a month) to the client office.

Budget: $40/hour, 1 year.
The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role focuses on supporting Jira, Okta, Slack, and resolving general IT-related issues to ensure smooth day-to-day operations and a positive user experience.

Key Responsibilities

  • Provide L1/L2 technical support for IT incidents and service requests and work as per SOP
  • Troubleshoot and resolve user issues related to Jira, Okta, Slack, and other enterprise tools.
  • Manage user access, authentication, and provisioning/deprovisioning through Okta.
  • Support Jira ticketing system, including user access, permissions, and workflow-related issues.
  • Assist users with Slack workspace access, channels, integrations, and troubleshooting.
  • Handle generic IT helpdesk requests such as password resets, software access, and basic system troubleshooting.
  • Log, track, and update support tickets in the ITSM or Jira Service Management system.
  • Ensure timely incident resolution and adherence to defined SLAs.
  • Escalate complex or unresolved issues to L3 or relevant engineering teams.
  • Maintain documentation, troubleshooting guides, and knowledge base articles.
  • Support continuous improvement of service desk processes and user support experience.

Required Skills

  • Experience in IT Service Desk or Technical Support (L1/L2).
  • Working knowledge of Jira, Okta, and Slack administration/support.
  • Basic understanding of identity and access management (IAM), SSO, and MFA.
  • Familiarity with ITSM processes such as incident, request, and problem management.
  • Basic troubleshooting knowledge of Windows/Mac systems, networking, and enterprise applications.
  • Strong communication, problem-solving, and customer service skills.

Experience & Qualification

  • 2-5 years of experience in IT Service Desk or Technical Support.
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Experience supporting enterprise collaboration and identity platforms is an advantage.

Apply