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It Service Desk Assistant Jobs (NOW HIRING)

Reliant Rehabilitation

IT Service Desk Manager

Plano, TX · On-site

$90K - $95K/yr

Overview Service Desk Manager Hands on position - Will also assist with tickets Must be commutable to Plano, TX Summary: The IT Service Desk Manager is responsible for managing Reliant Rehabilitation ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... * Assist in evaluating, selecting, and sourcing end user equipment and enterprise software ...

Guild

IT Service Desk Technician

San Diego, CA · On-site

$27 - $30/hr

Position Summary The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions. The role is ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

$130K - $150K/yr

IT Service Desk Manager Department: IT Employment Type: Full Time Location: Hawthorne, California ... Ensure high availability, performance, and security of IT systems * Assist in implementing IT ...

Integral

IT Service Desk Lead

Vienna, VA

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

Imagine IT

IT Service Desk Summer Intern

Bloomington, MN · On-site

$15.87 - $19.81/hr

🌟 IT Service Desk Summer Intern 📍 IIT Bloomington Office 🕒 Part-Time | Seasonal Summer ... Provide First-Level Support Assist with basic IT requests such as password resets and routine ...

Bath Spa University

We are currently seeking an IT Service Desk Analyst to provide specialist technical support to staff and students of the University as part of the IT Service Desk team. The University's endpoint ...

landmarkcu

IT Service Desk Technician

Brookfield, WI

NATURE AND SCOPE The IT Service Desk Technician reports to the Manager, IT Service Desk and is responsible for providing efficient and professional IT equipment support to associates across all the ...

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It Service Desk Assistant information

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How much do it service desk assistant jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

What cities are hiring for It Service Desk Assistant jobs? Cities with the most It Service Desk Assistant job openings:
What are the most commonly searched types of It Service Desk jobs? The most popular types of It Service Desk jobs are:
What states have the most It Service Desk Assistant jobs? States with the most job openings for It Service Desk Assistant jobs include:
It Service Desk Assistant jobs near you
IT Service Desk Manager

IT Service Desk Manager

Reliant Rehabilitation

Plano, TX • On-site

$90K - $95K/yr

Other

Posted 14 days ago

Reliant Rehabilitation rating

6.3

Company rating: 6.3 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

669th of 877 rated healthcare providers

Job description

Overview
Service Desk Manager
Hands on position - Will also assist with tickets
Must be commutable to Plano, TX
Summary: The IT Service Desk Manager is responsible for managing Reliant Rehabilitation's technical support team and overseeing the delivery of IT support services to both field-based and corporate office Team Members. This role ensures service requests and incidents are handled efficiently and professionally through the support portal, email, and voicemail channels. The IT Service Desk Manager provides hands-on leadership and direct technical support when needed, ensuring quality service delivery, proper ticket handling, and thorough documentation. This role also serves as an escalation point for complex or urgent issues. The position requires a balance of management capabilities and technical expertise to ensure the IT support team consistently meets service expectations and business needs.
Responsibilities
The essential duties and responsibilities include, but are not limited to, the following:
• Manage and lead the IT Service Desk team, providing day-to-day oversight, coaching, and performance management
• Ensure service requests and incidents are prioritized, assigned, and resolved in accordance with established SLAs
• Monitor ticket queues to ensure timely responses, accurate documentation, and proper resolution of issues
• Provide direct technical support for escalated, high-priority, or complex incidents as needed
• Serve as the primary escalation point for unresolved service desk issues and urgent incidents
• Coordinate, manage, and hold external IT support vendors accountable to service expectations and SLAs
• Maintain high-quality ticket documentation and knowledge base articles
• Develop, implement, and maintain service desk processes, procedures, and standards
• Collaborate with other IT teams and business stakeholders to resolve cross-functional issues
• Analyze service desk metrics and reports to identify trends, improve performance, and enhance service delivery
• Support onboarding and on-going training of new service desk staff, ensuring technical and customer service standards are met
• Communicate service outages, updates, and resolutions effectively to end users and leadership
• Ensure customer satisfaction by promoting a service-oriented mindset within the IT support team
• Assist with IT projects and initiatives as assigned
• Must conduct self in an ethical, legal and responsible manner at all times
• Attends all mandatory meetings, trainings, and assignments as delegated
• Perform other duties and responsibilities as assigned
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct
Qualifications
Qualifications and Skills:
• 2-year associate degree, Technical Certifications, or equivalent Experience. (4-year degree preferred)
• 2+ years' experience managing an IT Service Desk or technical support team
• Proven experience managing ticket queues, escalations, and service-level agreements (SLAs)
• Hands-on technical experience supporting end-user systems, applications, and hardware
• Ability to provide technical leadership and act as an escalation point for complex or urgent issues
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service orientation with attention to detail
• Strong written and verbal communication skills

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