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It Service Desk Assistant Jobs (NOW HIRING)

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IT Service Desk Supervisor

Washington, DC · On-site

$100 - $125/hr

Providing training and support to Service Desk Analysts to ensure that they are able to effectively use the firm's IT systems and provide high-quality customer service. * Handling escalated support ...

University of Memphis

IT Service Desk Agent

Memphis, TN

$16.50 - $21.25/hr

The IT Service Desk Agent provides first-level technical support to students, faculty, staff, and ... technology, and application issues. * Assist customers with password resets, multifactor ...

Balchem

IT Service Desk Technician

Montvale, NJ · On-site

$23 - $28/hr

... technology. * Assist with the maintenance of servers, Ethernet networks, cabling, and other ... IT infrastructure, equipment, and systems. * Follow standard Service Desk procedures, accurately ...

Blitzy

IT Service Desk Engineer

Kendall Square, MA · On-site

$100 - $125/hr

Cambridge, MA Compensation: $90,000 - $125,000 base salary (Bonus + equity commensurate with experience) The Role Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical ...

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

$50K - $60K/yr

... IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos ... closure. * Assist the team in achieving SLAs through proper ticket interactions and problem ...

EMR Metal Recycling

IT Service Desk Analyst

Camden, NJ · On-site

$30 - $33/hr

We are looking for an IT Service Desk Analyst to support employees with everyday technology issues ... Set up email accounts and mailbox access * Assist with printers, shared drives, and office ...

Nordic

$20.75 - $26.75/hr

They assist in hardware and software evaluation and recommends upgrades or improvements to ... of IT Service Desk or IT Support experience required * General knowledge and/or experience in ...

Hired by Matrix

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IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

If so, our client is hiring a IT Service Desk Agent. Position Type: * Contract * Onsite Required: * High school diploma or GED. * 2-5 years of IT Support, Help Desk, Service Desk, or Technical ...

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

Job Summary We are hiring an experienced Service Desk Lead to lead enterprise IT support operations in a high-visibility, professional environment. This role requires hands-on technical expertise and ...

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Service Desk operations, User Access Management, and the ServiceNow platform. Positioned between ... Ensure IT services are available, performant, and continuously improving - minimizing business ...

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

... IT Support Technician is responsible for ensuring continuity of computer system services for ... They will also employ and manage additional systems to assist with the deployment of software and ...

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It Service Desk Assistant information

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$10

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$33

How much do it service desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

Is helpdesk a good entry-level IT job?

Helpdesk roles, including IT Service Desk Assistant positions, are common entry-level IT jobs that provide foundational experience in troubleshooting, customer service, and technical support. They often require basic knowledge of operating systems, networking, and support tools, making them suitable for those starting a career in IT.

What cities are hiring for It Service Desk Assistant jobs?

Cities with the most It Service Desk Assistant job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Assistant jobs?

States with the most job openings for It Service Desk Assistant jobs include:

It Service Desk Assistant jobs near you

IT Service Desk Supervisor

Considine Search

Washington, DC • On-site

$100 - $125/hr

Other

Posted 20 days ago

Key responsibilities

  • Managing the day-to-day operations of the service desk to ensure support requests are handled efficiently.

  • Supervising Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support.

  • Monitoring and reporting on service desk performance, identifying areas for improvement, and implementing changes.

Job description

Washington, DC

Responsibilities
  • Managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.
  • Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide high-quality customer service to the firm’s staff and clients.
  • Developing and implementing processes and procedures to improve the efficiency and effectiveness of the service desk.
  • Monitoring and reporting on service desk performance, identifying areas for improvement, and implementing changes as needed to ensure SLAs are met.
  • Working closely with other members of the IT department to ensure that the service desk is able to provide effective support for all IT systems and services.
  • Providing training and support to Service Desk Analysts to ensure that they are able to effectively use the firm’s IT systems and provide high-quality customer service.
  • Handling escalated support requests including working with other members of the IT department as needed to resolve complex issues.
Qualifications
  • A two-year college degree preferred; equivalent experience will be considered.
  • Experience supervising a service desk in a law firm or other professional services environment.
  • Prior supervisory experience.
  • ITIL Foundation certification preferred.Minimum four years’ experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites.
  • Experience with Exchange and a document management system is a plus.
  • Strong customer service skills and personal initiative.
  • Technical experience with hardware configuring and supporting workstations, laptops, and printers required.
  • Strong technical knowledge of IT systems and services commonly used in a law firm or other professional services environment.
  • Experience using service desk management software to manage support requests and monitor performance.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Analytical mindset with the ability to analyze data, identify trends and make data-driven decisions.
  • Ability to effectively present information and respond to questions from groups of managers and directors.
  • Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.
  • Ability to motivate, coach and develop Service Desk Analysts.
  • Ability to be a change agent and drive new firm initiatives.
  • Possess exceptional judgement and professionalism.
  • Ability to define goals and follow through to achieve results and demonstrate strategic focus.
  • Ability to work in a fast-paced environment while exhibiting a strong attention to detail.
  • Exceptional client service both internal and external.
  • Strong customer service skills and the ability to effectively manage a team of Service Desk Analysts.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with staff at all levels of the organization.
  • Strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues.
  • Ability to work well under pressure and manage multiple priorities.
  • Flexibility to work additional hours, as necessary.
Salary and Benefits

Salary: $110,000.00 to $130,000.00, annually

Date Active: October 7, 2025

Exempt/Not Exempt: Exempt

The firm may provide a discretionary bonus annually.

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