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It Service Desk Assistant Jobs (NOW HIRING)

Coforge

Service Now IT Support

Charleston, WV · On-site

Service Now IT Support Key Skills: IT Service Desk / Technical Support, Incident Management, Call Management / Ticket Handling, ITSM Processes, ServiceNow, OpsRamp, Active Directory (AD), Microsoft ...

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

... IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos ... closure. * Assist the team in achieving SLAs through proper ticket interactions and problem ...

Enlighten Technology

Be Seen First

IT Service Desk Specialist

Honolulu, HI · On-site

$50K - $55K/yr

We're looking for a Service Desk Technician I to join our team and grow with us. This is a great fit if you've got about a year of hands-on IT support experience, strong customer instincts, and you ...

Green Valley Grocery

Service Desk Manager

Henderson, NV · On-site

The IT Service Desk Manager is responsible for leading and managing a 24/7 IT Service Desk that ... Must be able to occasionally lift, move, or assist with IT equipment such as workstations, monitors ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support ...

Stefanini

IT Service Desk Support

Omaha, NE · On-site

Our IT staffing services free you from the challenges of finding, recruiting, training and ... Desk (a ticket tracking software). * Experience and proven ability to proactively seek ...

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It Service Desk Assistant information

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How much do it service desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

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It Service Desk Assistant jobs near you

IT Service Desk Specialist II

Lawelawe Defense Inc.

Quantico, VA • On-site

$60K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Who We Are
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
You Are
As an IT Service Desk Specialist Level II, you will leverage your technical experience and proficiency to provide critical IT support. In this role, you will address and resolve complex user issues, ensuring seamless operations . and supporting users with exceptional customer service.
How You'll Make An Impact
The IT Service Desk II will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat. Responsible for resolving moderate to highly complex technical issues, acting as the primary frontline technician to field incoming calls, and triaging tickets to respective tier levels within the service desk support structure.
Responsibilities
  • Answers questions, analyzes problems, and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
  • Resolves computer software and hardware problems of users.
  • Acts as a contact for users having problems using computer software, hardware, and operating systems.
  • Acts as the escalation path to resolve moderate to complex technical issues.
  • Specializes in certain aspects of technologies to assist the customer base.
  • Provides support for call overflow during peak time or reduced staff during peak hours
  • Serves as the first contact with customers who need technical assistance
  • Performs troubleshooting PCs, Laptops, Printers, and other devices using different diagnostic techniques.
  • Provide quick resolution and excellent customer service per the establish SLAs
  • Redirects unresolved issues to Tier III technicians or escalates to GSC for next level support.
  • Utilizes ServiceNow to manage tickets counts and respond to users.
  • Maintains SOPs and service catalog on installation of software, configuration of hardware and problem troubleshooting Establishing a timeline and protocol for harder-to-solve problems
  • Establishes timelines and protocols for harder-to-solve problems.
  • May be asked to staff the help desk or go to customer locations throughout the facility.
  • May be assigned to unblock CACS
  • May be assigned Entitlement Manager duties.
  • Responsible for maintaining an accurate and complete government asset inventory.
  • Ensures compliance with command training and other employment requirements in accordance with all established policies, procedures, and guidelines used in the MTF
  • Completes orientation and competency verification programs in accordance with departmental guidelines.
  • Other duties as assigned.

The Team
Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.
Here's What You Need
  • Bachelor's degree
  • Minimum of four (4) years of experience as an IT Service Desk Specialist.
  • Active Secret clearance
  • US Citizen
  • IAT Level II Certification
  • CompTIA Security+ Certification

Bonus If You
Prior experience supporting a DoD environment
Benefits
  • A competitive compensation package
  • Comprehensive health and wellness benefits, including medical, dental, and vision plans
  • Access to company-provided retirement savings options with matching contributions
  • Opportunities for professional growth and continued learning
  • Additional perks such as discounts on various services and products

The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

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