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It Service Desk Assistant Jobs (NOW HIRING)

First Financial

IT Service Desk Manager

Center, TX · On-site

The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You will ensure high-quality technical assistance for First Financial Bank customers, branches, officers ...

Staffing

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IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

Position: IT Service Desk Agent Duration: 12 months contract with possible extension Location: 680 West 10000 South South Jordan UT 84095 Pay Rate: $25.00/hourly The IT Service Desk Agent is the ...

New

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

... IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos ... closure. * Assist the team in achieving SLAs through proper ticket interactions and problem ...

Trupanion

IT Service Desk Tech II

Seattle, WA · On-site

$33.65 - $35.33/hr

  • Medical

  • Dental

  • Vision

  • PTO

The IT Service Desk Technician II provides advanced technical support to employees by resolving ... Contribute to internal documentation and knowledge base resources * Assist with broader IT ...

New

The Wenger Group

IT Service Desk Analyst I

Lancaster, PA

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Service Desk Analyst I provides support for basic technology-related incident resolution and service requests reported to the IT service desk. Responsibilities include initial assessment, triage ...

New

Trupanion

IT Service Desk Tech II

Seattle, WA · On-site

$33.65 - $35.33/hr

  • Medical

  • Dental

  • Vision

  • PTO

The IT Service Desk Technician II provides advanced technical support to employees by resolving ... Contribute to internal documentation and knowledge base resources * Assist with broader IT ...

New

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

Job Summary We are hiring an experienced Service Desk Lead to lead enterprise IT support operations in a high-visibility, professional environment. This role requires hands-on technical expertise and ...

Infleqtion

Senior IT Service Desk Analyst (IT)

Louisville, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary Infleqtion is seeking an experienced, customer-focused Senior IT Service Desk Analyst to provide advanced cross-platform technical support and serve as the primary white-glove ...

Propelled Brands

IT Service Desk Technician I

Carrollton, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to the Manager, IT Service Desk, this position documents, tracks, prioritizes, and ... * Assist with maintaining inventory of IT equipment, software, and software licenses. * Escalate ...

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It Service Desk Assistant information

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$10

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$33

How much do it service desk assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

What cities are hiring for It Service Desk Assistant jobs?

Cities with the most It Service Desk Assistant job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Assistant jobs?

States with the most job openings for It Service Desk Assistant jobs include:

It Service Desk Assistant jobs near you

Service Desk Manager - IT

Request Technology, LLC

Franklin Park, IL • On-site

Other

Posted 11 days ago

Job description

***We are unable to sponsor as this is a permanent full-time role***

***This is a Contract to Hire Position***

Responsibilities & Qualifications

  • Experience managing service desk operating budgets and software license stewardship at the endpoint.
  • Experience supporting global colleagues across time zones including Mexico and India.
  • Experience with Jira Service Management or another similar ITSM solution.
  • Experience with major incident management and incident commander practices.
  • Experience with Windows Autopilot, Microsoft Intune, and modern endpoint management at scale.
  • Leads day-to-day operations of the IT Service Desk as the face of IT to the business. Owns end-user customer experience and service quality across the IT lifecycle including new-hire onboarding, role changes, and offboarding. Drives CSAT measurement, voice-of-customer feedback loops, and continual service improvement based on user input and trend data. Sets and enforces white-glove customer service standards including VIP and executive support.
  • Owns IT Service Desk processes aligned to ITIL practices including incident management, request fulfillment, problem management, knowledge management, change enablement coordination, service level management, and continual service improvement. Serves as the senior escalation point for the most complex incidents and as incident commander for major incidents affecting end users. Drives root cause analysis on recurring issues and ensures repeatable documented processes operate consistently across sites.
  • Owns service desk performance reporting, KPI definition, and SLA tracking. Maintains and publishes dashboards covering ticket volume, backlog age, first-call resolution, mean time to resolve, SLA attainment, CSAT, and repeat-caller trends. Reports service desk performance to IT leadership and business stakeholders on a regular cadence and uses data to drive staffing, training, and process decisions.
  • Owns the end-user hardware lifecycle and refresh program for laptops, desktops, mobile devices, printers, plotters, and meeting room hardware across company domestic and global sites. Drives forward-looking refresh planning, end-of-life tracking, hardware standards definition, replacement sequencing, and asset inputs to IT budget and capital planning. Ensures no end-of-life equipment remains in production past committed timelines.
  • Owns end-user asset management discipline and visibility. Ensures device inventory accuracy, lifecycle status tracking, and use of asset data to support budgeting, refresh planning, software license management, and security compliance reporting.
  • Manages the service desk team including hiring, onboarding, coaching, performance management, training, and career development. Owns workload allocation, shift scheduling, on-call rotations, and global support coverage strategy across US domestic, Mexico, and India. Builds bench strength and succession depth for senior analyst and team lead roles.
  • Plans and executes end-user technology initiatives with structured milestones, clear ownership, status visibility, stakeholder communication, and on-time delivery. Includes hardware refresh waves, OS upgrades, Microsoft 365 rollouts, site openings, office moves, and merger and acquisition integration support.
  • Manages vendor and partner relationships for service desk operations including hardware OEMs, software vendors, MSP and staff augmentation partners, mobile carriers, and managed print providers. Owns vendor SLAs, escalation paths, warranty management, performance reviews, and renewal input.
  • Drives self-service, automation, and AI-enabled support adoption to shift left routine work, reduce ticket volume, and improve user experience. Partners with the AI Enablement function to surface service desk use cases for AI adoption. Manages the service desk knowledge base as a strategic asset.

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