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It Service Desk Intern Jobs (NOW HIRING)

Wilson Language Training

IT Service Desk Intern

Oxford, MA · On-site

$18 - $20/hr

The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

GuruSchools

$12 - $20/hr

IT Intern | Technology Intern | Front Desk Intern Focus Areas: HospitalityTech * IT * Business ... Customer Service * Digital Solutions We are looking for enthusiastic and motivated IT Interns ...

GuruSchools

$12 - $20/hr

IT Intern | Technology Intern | Front Desk Intern Focus Areas: HospitalityTech * IT * Business ... Customer Service * Digital Solutions We are looking for enthusiastic and motivated IT Interns ...

GuruSchools

$12 - $20/hr

IT Intern | Technology Intern | Front Desk Intern Focus Areas: HospitalityTech * IT * Business ... Customer Service * Digital Solutions We are looking for enthusiastic and motivated IT Interns ...

SOPHiA GENETICS

IT Systems & Service Desk Intern

Boston, MA · On-site

$16.25 - $21.75/hr

Your main project will be the redesign, optimization and automation of our internal IT Service Desk portal in Jira Cloud - improving how employees across the company request and receive IT support. ...

High Industries

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...

PinnaclePartners

IT Service Desk

Indianapolis, IN · On-site

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to ...

MTA Headquarters

Manager, IT Service Desk

New York, NY

$160K - $189K/yr

JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9 ...

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It Service Desk Intern information

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How much do it service desk intern jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an IT Service Desk Intern do?

An IT Service Desk Intern assists with troubleshooting technical issues, providing support to end-users, and maintaining computer systems and software. They typically handle tasks such as answering help desk tickets, resolving hardware or software problems, and escalating complex issues to senior IT staff. This role is designed to give interns hands-on experience in IT support and customer service within a professional environment.

What are the key skills and qualifications needed to thrive as an IT Service Desk Intern?

To thrive as an IT Service Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting techniques, and often a relevant degree or coursework in IT. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient resolution of technical issues and a positive experience for end-users, supporting overall business productivity.

What are some typical challenges IT Service Desk Interns face when supporting end-users, and how can they effectively address them?

IT Service Desk Interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple requests simultaneously, and communicating complex information to non-technical users. To address these challenges, interns should actively document solutions, prioritize clear and patient communication, and seek guidance from senior team members when needed. Developing strong problem-solving skills and leveraging available knowledge bases can also help interns resolve issues more efficiently while building confidence in their technical abilities.

What cities are hiring for It Service Desk Intern jobs?

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What are the most commonly searched types of It Service Desk jobs?

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What states have the most It Service Desk Intern jobs?

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It Service Desk Intern jobs near you
Infographic showing various It Service Desk Intern job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

IT Service Desk Intern

Wilson Language Training

Oxford, MA • On-site

$18 - $20/hr

Full-time, Internship

Re-posted 25 days ago

Job description

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work.
The success of our team members is no less paramount. We're dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?
Wilson Language training is growing and is looking to hire a Service Desk Intern. If you are a student or someone looking to learn and grow in the Information Technology space, this may be an ideal position for you.
Job Summary:
The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service Desk Manager and senior team members, the intern learns and supports a broad range of computing technologies while gaining hands-on experience in a professional ITSM environment. This role is designed to build foundational IT competencies and prepare candidates for a full-time IT Service Desk Support Specialist position.
Essential Job Functions:
Under direct daily supervision:
  • Provide technical support across hardware (laptops, desktops, mobile devices, printers/copiers, A/V equipment), software, operating systems, and applications.
  • Respond to and resolve assigned tickets received through the Freshservice ticketing system in accordance with ticket priority rules; communicate action plans to end users professionally and promptly.
  • Deliver exceptional customer service by communicating professionally, comprehensively, and promptly for all incidents and requests.
  • Accept assigned tickets from SD Specialist II/III and IT Operations that are routine and well-defined, requiring limited complexity and guidance.
  • Promote and contribute to the Service Knowledge Management System by documenting incidents, service requests, and resolutions reported via portal, phone, email, or Teams.
  • Ensure hardware is properly documented, configured, and ready for operation; replace equipment as needed (laptops, desktops, peripherals).
  • Maintain component supply inventory (keyboards, mice, cables) and create purchase requisitions as needed.
  • Process inbound returned equipment; inspect for damage, update CMDB asset records, and stage devices for reimaging or disposal as directed
  • Assist with routine printer maintenance, including toner replacement.
  • Support the CMDB by updating asset information and configuration item changes; assist with inventory reporting, equipment procurement tracking, and logging new assets upon receipt � all under senior team oversight.
  • Participate in the creation, maintenance, and review of technical documentation and knowledge base articles.
  • Prepare outbound equipment shipments including laptops and peripherals for employee onboarding, offboarding, and equipment swap requests; ensure devices are properly wiped, packaged, and labeled prior to shipping
  • Adhere to all IT Service Desk Policies, Processes, and SOC II compliance requirements.
  • Works with IT Service Desk Support Specialist's, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles
  • Understand and demonstrate Wilson Language Training's core values.
  • Perform other duties as assigned.

Minimum Requirements:
Skills:
  • Proficiency with computer hardware and common desktop software
  • Ability to troubleshoot, analyze, and solve technical problems with guidance
  • Ability to manage multiple tasks and adapt to changing priorities
  • Basic knowledge of networking concepts and Windows operating systems
  • Effective Communication via Phone, Email, and Microsoft Teams
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Working knowledge of Microsoft Windows and Microsoft 365
  • Familiarity with macOS / iPadOS / Chromebook a plus

Education or Certification:
  • Ideally enrolled in an IT related program in a vocational high school or college
  • A+ Certification or active pursuit of A+ Certification is a plus

Experience
  • 0�2 years of relevant IT experience; coursework or lab experience accepted
  • Prior Help Desk or Technical Support experience in a Windows environment preferred
  • Experience with an ITSM tool (Freshservice, ServiceNow, Remedy, etc.) a plus

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations.
Anticipated Salary Range : $18 to $20 per hour
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.

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