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It Service Desk Intern Jobs (NOW HIRING)

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Hybrid Promotions LLC

Manager, IT Service Desk

Cypress, CA · On-site

$115K - $125K/yr

As the IT Service Desk Manager, you will be responsible for managing the end-to-end delivery, performance, and quality of IT services. Assisting our employees with their day-to-day computer and ...

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Diné Development

IT Service Desk Lead

Washington, DC · On-site

The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support activities across Tier ...

Coxhealth

IT Service Desk Technician

Springfield, MO · On-site

Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department: 1709 IT Service Desk Scheduled Weekly Hours: 40 Hours: Work Shift: Day Shift (United States of ...

Coxhealth

IT Service Desk Technician

Springfield, MO · On-site

Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department: 1709 IT Service Desk Scheduled Weekly Hours: 40 Hours: 8:00 AM - 5:00 PM Work Shift: Day Shift ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Integral

IT Service Desk Lead

Vienna, VA

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

Integral Federal

IT Service Desk Lead

Vienna, VA · On-site

IT Service Desk Lead The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1-3 support. This role ...

CarGurus

IT Service Desk Analyst

Boston, MA

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Bath Spa University

We are currently seeking an IT Service Desk Analyst to provide specialist technical support to staff and students of the University as part of the IT Service Desk team. The University's endpoint ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$14 - $18.75/hr

What You'll Learn As an IT Help Desk Intern, you'll gain exposure to: * How IT supports a multi ... How technology directly impacts sales, service, and business operations You'll work on simple ...

landmarkcu

IT Service Desk Technician

Brookfield, WI

NATURE AND SCOPE The IT Service Desk Technician reports to the Manager, IT Service Desk and is responsible for providing efficient and professional IT equipment support to associates across all the ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

$130K - $150K/yr

IT Service Desk Manager Department: IT Employment Type: Full Time Location: Hawthorne, California Compensation: $130,000 - $150,000 / year Description Venturi Astrolab, Inc. (Astrolab) is pioneering ...

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How much do it service desk intern jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for it service desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an IT Service Desk Intern do?

An IT Service Desk Intern assists with troubleshooting technical issues, providing support to end-users, and maintaining computer systems and software. They typically handle tasks such as answering help desk tickets, resolving hardware or software problems, and escalating complex issues to senior IT staff. This role is designed to give interns hands-on experience in IT support and customer service within a professional environment.

What are some typical challenges IT Service Desk Interns face when supporting end-users, and how can they effectively address them?

IT Service Desk Interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple requests simultaneously, and communicating complex information to non-technical users. To address these challenges, interns should actively document solutions, prioritize clear and patient communication, and seek guidance from senior team members when needed. Developing strong problem-solving skills and leveraging available knowledge bases can also help interns resolve issues more efficiently while building confidence in their technical abilities.

What are the key skills and qualifications needed to thrive as an IT Service Desk Intern, and why are they important?

To thrive as an IT Service Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting techniques, and often a relevant degree or coursework in IT. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient resolution of technical issues and a positive experience for end-users, supporting overall business productivity.
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Infographic showing various It Service Desk Intern job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 27% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
IT Service Desk Manager

IT Service Desk Manager

GCM Grosvenor

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

SUMMARY
The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end users receive exceptional technical support across hardware, enterprise software, and an increasingly AI-powered technology stack. This is a hands-on, player-coach role requiring both strong technical depth and the ability to manage, coach, and develop a high-performing team.
The ideal candidate will bring a white-glove service mindset, a broad and current knowledge of enterprise technologies, and the flexibility to operate effectively across a wide range of situations - from complex infrastructure escalations to providing discreet, high-priority support for senior leadership and other VIP stakeholders. The IT Service Desk Manager will drive service quality, operational efficiency, and continuous improvement, and will serve as a key partner to other IT disciplines in the delivery of end user technology and automation initiatives.
This role reports to the Executive Director, IT Infrastructure & Support and as an onsite/hybrid employee, you are expected to be in the office on Tuesdays, Wednesdays and Thursday.
RESPONSIBILITIES
  • Lead, manage, and develop a geographically distributed service desk team across Chicago, New York, and offshore team members, ensuring consistent service quality and team cohesion across all locations.
  • Serve as the primary escalation point for complex technical issues, providing hands-on Tier 2/3 support and coaching team members through resolution of challenging problems.
  • Deliver white-glove, high-touch IT support for executive leadership and other VIP stakeholders, maintaining discretion, urgency, and professionalism at all times.
  • Monitor and manage the service desk queue to ensure issues and requests are appropriately triaged, prioritized, and resolved within established SLAs.
  • Provide regular reporting and metrics on service desk performance, including ticket volume, resolution times, customer satisfaction, and SLA adherence; present findings and recommendations to IT leadership.
  • Establish and maintain training plans for service desk team members, ensuring knowledge stays current across a rapidly evolving technology landscape including AI tools, cloud platforms, and endpoint technologies.
  • Hire, onboard, and continuously develop service desk staff and third-party partners, including offshore and after-hours support resources.
  • Maintain and expand the firm's self-service knowledgebase for end users and internal knowledgebase for service desk staff, ensuring documentation is accurate, current, and actionable.
  • Define, document, and continuously improve service desk processes; identify and implement automation and self-service solutions to improve efficiency and the end user experience.
  • Support the rollout, adoption, and ongoing support of AI productivity tools (e.g., Fireflies AI, Claude, ChatGPT), coordinating training, troubleshooting, and user enablement across the firm.
  • Assist in evaluating, selecting, and sourcing end user equipment and enterprise software, including participation in asset lifecycle management and technology refresh planning.
  • Proactively identify the need for hardware and software upgrades, configuration changes, or new systems and escalate or act accordingly.
  • Drive or contribute to projects related to service desk operations and end user technology, collaborating cross-functionally with Infrastructure, Security, and business stakeholders.
  • Provide direct end user support for hardware and enterprise software as needed, maintaining hands-on technical fluency.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS
  • College coursework in pursuit of a B.A./B.S. degree with a concentration in Business, Computer Science, Information Systems, or a related field preferred.
  • Microsoft 365 suite administration (Exchange Online, Teams, SharePoint Online, OneDrive).
  • Microsoft Intune / Endpoint Manager for device management and policy enforcement.
  • Microsoft Entra ID (formerly Azure AD) and Active Directory.
  • Configuration/Infrastructure-As-Code experience (Simeon Cloud or similar software).
  • Windows 11 and Server operating systems.
  • Familiarity and working knowledge of Azure and AWS cloud environments.
  • Virtualization platforms (VMware or equivalent).
  • Networking fundamentals (DNS, DHCP, VPN, firewall concepts).
  • Security tooling and endpoint protection platforms.
  • Zscaler or equivalent cloud security platforms.
  • Video conferencing platforms and AV systems (Zoom, Microsoft Teams).
  • Jira Service Management and the broader Atlassian toolset (Jira, Confluence) for ITSM and knowledge management.
  • Scripting for automation and task management (PowerShell strongly preferred; Python a plus).
  • Dell and Apple laptop hardware and peripherals.
  • Familiarity with AI productivity and collaboration tools such as Claude AI, ChatGPT, Glean, Fireflies AI, and Gemini.
  • Ability and desire to experiment and build tools/agents using AI platforms to automate service desk operations which improve efficiency.
  • An ability to support end user adoption of AI tools, including troubleshooting, training facilitation, and documentation.
  • A genuine interest in AI capabilities and a willingness to develop expertise as the firm's AI tool portfolio evolves.
  • Exceptional flexibility and adaptability; able to shift priorities quickly in response to business needs.
  • Superior customer service mindset with a white-glove approach to end user support, especially for senior stakeholders.
  • Strong problem-solving skills with creative, process-improvement orientation.
  • Excellent verbal and written communication skills; able to translate technical concepts clearly for non-technical audiences.
  • Highly organized, self-directed, and capable of managing multiple competing priorities without loss of quality.
  • Demonstrated team player with the ability to build and sustain positive relationships across the technology team and the firm.
  • High degree of professional discretion; comfortable handling sensitive or confidential matters with appropriate care.
  • MacOS and Apple iOS device support is a plus.
  • ITIL certification or demonstrated familiarity with ITIL/ITSM principles is a plus.
  • Microsoft Certifications is a plus.

The successful candidate will be self-motivated and energized by working among a group of thoughtful, driven, and collaborative colleagues. They will thrive in an organization that holds itself to a high standard and values both individual initiative and team cohesion. They will bring a proactive mindset, exercise sound judgment, and approach their work with integrity and a genuine commitment to excellence.
AT A GLANCE - GCM's Information Technology Organization
  • A forward-leaning technology team embedded within a leading global alternative asset management firm.
  • Cloud-first infrastructure with virtually all firm systems hosted on Microsoft Azure and AWS.
  • Actively investing in AI tooling and automation across the firm, including AI transcription, AI-assisted productivity, and intelligent workflow solutions.
  • Modern engineering practices including infrastructure-as-code, continuous integration, and cross-functional team ownership.
  • A strong team culture that values adaptability, candid feedback, and continuous learning.
  • Teams are empowered by management to take ownership of their domains and deliver meaningful outcomes for the business.

Actual base salary may vary based on factors such as individual's experience, skills, and qualifications for the role. Employees may be eligible for a discretionary bonus based on factors such as individual, team, and company performance as well as a comprehensive benefits package.
CHICAGO ANNUAL PAY RANGE
$135,000-$165,000 USD
ABOUT THE FIRM
GCM Grosvenor (Nasdaq: GCMG) is a global alternative asset management solutions provider with approximately $91 billion in assets under management across private equity, infrastructure, real estate, credit, and absolute return investment strategies.
The firm has specialized in alternatives for more than 54 years and has a diverse, engaged team of approximately 560 professionals serving a global client base. Eligible employees can elect to participate in comprehensive healthcare coverage (including medical, dental, vision and life insurance), flexible spending accounts, and the employer sponsored retirement plan. Additionally, employees are eligible for paid time off, parental leave, short-term and long-term disability, as well as other care/wellness programs.
The firm is headquartered in Chicago, with offices in New York, Toronto, London, Frankfurt, Tokyo, Hong Kong, Seoul, and Sydney. For more information, visit: gcmgrosvenor.com.
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