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It Service Desk Intern Jobs (NOW HIRING)

Northbridge University

PR · On-site

The IT Service Desk Lead plays a critical leadership and operational role in ensuring the delivery of high-quality IT support services across all NUC University regions and campuses. This position ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

ENFRA LLC

IT Service Desk Manager

Metairie, LA

The Service Desk Manager owns the ITSM platform and drives maturity from IT service management (ITSM) toward enterprise service management (ESM). Responsibilities * Service Desk Leadership ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

ENFRA LLC

IT Service Desk Manager

Metairie, LA · On-site

The Service Desk Manager owns the ITSM platform and drives maturity from IT service management (ITSM) toward enterprise service management (ESM). Responsibilities * Service Desk Leadership ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

Job Title: IT Service Desk Agent Location: Charlotte, NC//This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Duration: 9+ Months ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

spidf

Manager, IT (Service Desk)

Portage, MI · On-site

TITLE: Manager, IT (Service Desk) FLSA STATUS: Exempt REPORTS TO: Director, IT SUMMARY: This is a managerial/technical position responsible for the overall management of the Desktop/Service Desk ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$18.75 - $25.50/hr

Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in English + Spanish and Portuguese If any previously submitted candidates have this skill let us know. About ...

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How much do it service desk intern jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for it service desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an IT Service Desk Intern do?

An IT Service Desk Intern assists with troubleshooting technical issues, providing support to end-users, and maintaining computer systems and software. They typically handle tasks such as answering help desk tickets, resolving hardware or software problems, and escalating complex issues to senior IT staff. This role is designed to give interns hands-on experience in IT support and customer service within a professional environment.

What are some typical challenges IT Service Desk Interns face when supporting end-users, and how can they effectively address them?

IT Service Desk Interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple requests simultaneously, and communicating complex information to non-technical users. To address these challenges, interns should actively document solutions, prioritize clear and patient communication, and seek guidance from senior team members when needed. Developing strong problem-solving skills and leveraging available knowledge bases can also help interns resolve issues more efficiently while building confidence in their technical abilities.

What are the key skills and qualifications needed to thrive as an IT Service Desk Intern, and why are they important?

To thrive as an IT Service Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting techniques, and often a relevant degree or coursework in IT. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient resolution of technical issues and a positive experience for end-users, supporting overall business productivity.
What cities are hiring for It Service Desk Intern jobs? Cities with the most It Service Desk Intern job openings:
What are the most commonly searched types of It Service Desk jobs? The most popular types of It Service Desk jobs are:
What states have the most It Service Desk Intern jobs? States with the most job openings for It Service Desk Intern jobs include:
It Service Desk Intern jobs near you
Infographic showing various It Service Desk Intern job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 27% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

IT Service Desk Lead

Northbridge University

PR • On-site

Full-time

Posted 29 days ago

Job description

Summary:

The IT Service Desk Lead plays a critical leadership and operational role in ensuring the delivery of high-quality IT support services across all NUC University regions and campuses. This position requires a deep understanding of customer service principles, service management best practices, and technical support operations within complex environments.
As a player-coach, the Lead supervises a team of IT Service Desk Analysts I, providing strategic direction, mentorship, and support to ensure consistent service excellence. The Lead is responsible for ticket and call quality assurance, compliance with defined SLAs and MTTR targets, managing escalations, and overseeing ticket management and allocation.

This position reports to the Director of IT Support Services - Service Desk.

Essential duties and responsibilities:

  • Lead and manage IT support operations to ensure timely, efficient, and high-quality service aligned with SLAs and MTTR targets
  • Supervise staffing schedules to maintain coverage during business hours and on-call periods, including 24/7 support for leadership
  • Oversee ticket management, ensuring proper assignment, prioritization, documentation, and resolution, while analyzing trends to drive process improvements
  • Assists the Director in the management of personnel matters, including onboarding, training, and evaluations, and provides mentorship and technical guidance to team members
  • Develop and deliver training programs to ensure team readiness and continuous skill development
  • Act as an escalation point and coordinate with internal teams and vendors to resolve complex issues
  • Maintain and enhance IT support processes, workflows, and a centralized knowledge base to ensure service continuity and recovery
  • Monitor performance metrics through reports and dashboards to identify opportunities for improvement and cost-effective service delivery
  • Collaborate with other departments to align support services with organizational goals and foster strong stakeholder relationships

Qualifications /Education:

  • Bachelor’s Degree in Computer Science
  • Minimum 3+ years of IT experience
  • Minimum 1+ years of IT management experience
  • Proven ability to manage teams, foster collaboration, and drive performance
  • Strong analytical skills with sound decision-making under pressure
  • Clear and effective in verbal, written, and presentation formats across all levels
  • Skilled in productivity tools, including spreadsheets, word processing, and graphics
  • Efficient in prioritizing tasks and meeting deadlines in fast-paced environments
  • Committed to delivering excellent service and building strong relationships
  • Self-driven and creative, with a continuous improvement mindset

Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans