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It Service Desk Intern Jobs (NOW HIRING)

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

  • Retirement

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type Permanent ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

What You'll Learn As an IT Help Desk Intern, you'll gain exposure to: * How IT supports a multi ... How technology directly impacts sales, service, and business operations You'll work on simple ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

Job Title: IT Service Desk Agent Location: Charlotte, NC//This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Duration: 9+ Months ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

Instead, the intern works behind the scenes to support IT agents by improving ticket quality ... This internship offers handson exposure to enterprise ITSM operations, service desk analytics ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD

$131K - $178K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Information Technology (IT) Services, IT Service Desk, Research Technologies, Service Improvement Certifications: None Experience: 3 + years of related experience US Citizenship Required: No GDIT is ...

R.M. Chin & Associates

IT Service Desk Technician

Chicago, IL

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

IT Service Desk Technician R.M. Chin amp; Associates - Fully Onsite Location: 550 W Jackson Blvd, Chicago, IL 60661 $55 - 75K (Depending on Experience) - Full Time with Benefits Looking to advance ...

Agile Defense

IT Service Desk Technician

Arlington, VA · On-site

$68K - $75K/yr

Requisition #: 1741 Job Title: IT Service Desk Technician Location: On-Site, Arlington, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): Security+ The position is ...

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It Service Desk Intern information

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How much do it service desk intern jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it service desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an IT Service Desk Intern do?

An IT Service Desk Intern assists with troubleshooting technical issues, providing support to end-users, and maintaining computer systems and software. They typically handle tasks such as answering help desk tickets, resolving hardware or software problems, and escalating complex issues to senior IT staff. This role is designed to give interns hands-on experience in IT support and customer service within a professional environment.

What are some typical challenges IT Service Desk Interns face when supporting end-users, and how can they effectively address them?

IT Service Desk Interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple requests simultaneously, and communicating complex information to non-technical users. To address these challenges, interns should actively document solutions, prioritize clear and patient communication, and seek guidance from senior team members when needed. Developing strong problem-solving skills and leveraging available knowledge bases can also help interns resolve issues more efficiently while building confidence in their technical abilities.

What are the key skills and qualifications needed to thrive as an IT Service Desk Intern?

To thrive as an IT Service Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting techniques, and often a relevant degree or coursework in IT. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient resolution of technical issues and a positive experience for end-users, supporting overall business productivity.

What cities are hiring for It Service Desk Intern jobs?

Cities with the most It Service Desk Intern job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Intern jobs?

States with the most job openings for It Service Desk Intern jobs include:

It Service Desk Intern jobs near you
Infographic showing various It Service Desk Intern job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

IT Service Desk Analyst

Noblesoft Technologies

Tampa, FL • On-site

$19.25 - $26.50/hr

Contractor

Re-posted 8 days ago

Job description

Job Title:  IT Service Desk Analyst

Location:  Tampa, FL 33634

Job Description:

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of incidents and requests regarding use of applications, software, hardware & infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

Job Role and Responsibilities:

  • Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
  • Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
  • Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
  • Provide client with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
  • Perform customer call backs as required.
  • Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  • Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
  • Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
  • Hands on experience on ServiceNow/SNOW/RemedyNow/ any ITSM tool
  • Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
  • Providing refreshers to onshore and offshore new members
  • Managing and Providing support to different LOB’s during requirement
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

  • Effective Oral and Written communication skills in all the languages known.
  • Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
  • Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues.
  • Experience with ServiceNow Ticketing System
  • Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
Bachelor’s Degree in computer science or a similar field, IT Diploma holders are also preferred
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