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It Service Desk Intern Jobs (NOW HIRING)

Round Rock High School

$24 - $29/hr

Job Title: IT Service Desk Technician Department: Information Technology Location: Onsite, Rochester, NY Hours Per Week: 40 hours Schedule: Days, Monday - Friday 9:00 AM - 5:00 PM SUMMARY The primary ...

New

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery ...

Bristol Bay Native Corporation

$50 - $70/hr

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

Flynn Group

IT Service Desk Temp

Independence, OH

... impacting IT services), all while providing excellent customer service. * Providing accurate and timely logging of incidents and problems. * Escalating to Level II Service Desk after thorough ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support.

The HEAT Group

Intern, IT

Miami, FL · On-site

$14.25 - $19.25/hr

Service Desk Intern for the spring to work with a small, knowledgeable team of Service Desk ... technology. * Proficiently repair hardware as needed to reduce help desk incidents and the mean ...

Qualysoft

Fur ein spannendes Projekt suchen wir einen erfahrenen IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts ...

ASUS

IT Service Desk

Fremont, CA · On-site

$28.84 - $31.25/hr

Youwill work with internal IT team members in maintaining andrespondingto all hardware and software ... Monitor Service Desk for requests/incident assigned and process first-in first-out based on ...

Real Chemistry

IT Service Desk Analyst

Lambertville, NJ · On-site

TITLE: IT Service Desk Analyst Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact! We are currently seeking a Service Desk ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

Job Title: IT Service Desk Agent Location: Charlotte, NC//This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Duration: 9+ Months ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

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It Service Desk Intern information

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How much do it service desk intern jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an IT Service Desk Intern do?

An IT Service Desk Intern assists with troubleshooting technical issues, providing support to end-users, and maintaining computer systems and software. They typically handle tasks such as answering help desk tickets, resolving hardware or software problems, and escalating complex issues to senior IT staff. This role is designed to give interns hands-on experience in IT support and customer service within a professional environment.

What are the key skills and qualifications needed to thrive as an IT Service Desk Intern?

To thrive as an IT Service Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting techniques, and often a relevant degree or coursework in IT. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient resolution of technical issues and a positive experience for end-users, supporting overall business productivity.

What are some typical challenges IT Service Desk Interns face when supporting end-users, and how can they effectively address them?

IT Service Desk Interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple requests simultaneously, and communicating complex information to non-technical users. To address these challenges, interns should actively document solutions, prioritize clear and patient communication, and seek guidance from senior team members when needed. Developing strong problem-solving skills and leveraging available knowledge bases can also help interns resolve issues more efficiently while building confidence in their technical abilities.

What cities are hiring for It Service Desk Intern jobs?

Cities with the most It Service Desk Intern job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Intern jobs?

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It Service Desk Intern jobs near you
Infographic showing various It Service Desk Intern job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

IT Service Desk Technician

Round Rock High School

On-site

$24 - $29/hr

Full-time

Posted 3 days ago

New

Round Rock Independent School District rating

8.5

Company rating: 8.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 643 rated elementary and secondary schools

Job description

Job Title: IT Service Desk Technician

Department: Information Technology

Location: Onsite, Rochester, NY

Hours Per Week: 40 hours

Schedule: Days, Monday - Friday 9:00 AM - 5:00 PM

SUMMARY

The primary function of the Information Services and Technology Service Desk is to be the first point of contact for internal customers to report incidents and requests for IT services. The Service Desk Technicians provide exceptional customer service and technical support, delivering solutions through multiple contact channels including but not limited to in-person, phone and email. This position addresses and resolves customer inquiries, requests and incidents, maintaining a high percentage of first contact resolution. The Service Desk Technician is responsible for escalating issues, when needed, to ensure a successful and positive experience for the customer.

RESPONSIBILITIES

  • Processes end-user IT on/off boarding and the creation/disabling of end-user accounts in ACM's IT systems as requested.

  • Provide technical support via in person, over the phone or electronic chat/email, to end users.

  • Resolve customer issues and requests proficiently and effectively.

  • Influence creative solutions to maximize the efficiency of technology within ACM/Drugscan/DSI.

  • Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience.

  • Troubleshoot technical issues concerning the products and services offered to all members of the ACM/Drugscan/DSI organization.

  • Resolve Tier 1 technical issues.

  • Manages incident tickets within the Incident Management guidelines and procedures.

  • Ensures proper ticket routing and escalation to the appropriate IT team member.

  • Processes end-user IT on/off boarding and the creation/disabling of end-user accounts in ACM's IT systems as requested.
    Provides quality, timely and accurate end to end support and communication of any issues within area of responsibility.

  • Maintain Asset Tracking Database.

  • Strictly adhere to Tier One specific performance metrics.

  • Ensures timely business delivery with pre-determined Service Level Agreements.

  • Participate in IT on-call rotation.

  • Performs other duties as assigned.

REQUIRED QUALIFICATIONS

  • 1+ years' experience within IT field, preferably in person help desk role.

PREFERRED QUALIFICATIONS

  • Associates Degree in IT field.

  • Ability to work independently in a fast paced environment.

  • Good customer service skills.

  • Well organized with the ability to multi -task and prioritize workload.

  • Good verbal and written communication with the ability to explain technical problems in a "customer friendly" language.

  • Ability to demonstrate basic and effective troubleshooting skills with hardware and software applications.

  • Basic experience with Microsoft Office.

  • Experience with basic network tools.

  • Ability to stay calm under fast pace and high pressure work environment.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$24.00 - $29.00

CITY:

Rochester

POSTAL CODE:

14624

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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