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It Service Desk Associate Jobs (NOW HIRING)

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

High Industries

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users ... Associate degree, or equivalent experience in computer software and hardware support * Previous ...

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

Round Rock High School

$24 - $29/hr

Job Title: IT Service Desk Technician Department: Information Technology Location: Onsite ... Associates Degree in IT field. * Ability to work independently in a fast paced environment. * Good ...

New

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing ... Required : • Associate degree in Management or Information Technology, or two years of experience ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring ... Education: Associate or Bachelor's degree in IT or related field (or equivalent experience)

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Diné Source, LLC

IT Service Desk Lead

Washington, DC · On-site

$80 - $110/hr

## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100145The **IT Service Desk Lead** is responsible for overseeing daily ...

PIPESTONE

IT Service Desk Lead

Brandon, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Qualysoft

Fur ein spannendes Projekt suchen wir einen erfahrenen IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts ...

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It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.
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It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

IT Service Desk

Jade Global

San Jose, CA • On-site

$40/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Service Desk1
Note : Location: The resource must be based in Seattle, WA and available for occasional onsite visits (a few times a month) to the client office.
Budget: $40/hour, 1 year.
The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role focuses on supporting Jira, Okta, Slack, and resolving general IT-related issues to ensure smooth day-to-day operations and a positive user experience.
Key Responsibilities
  • Provide L1/L2 technical support for IT incidents and service requests and work as per SOP
  • Troubleshoot and resolve user issues related to Jira, Okta, Slack, and other enterprise tools.
  • Manage user access, authentication, and provisioning/deprovisioning through Okta.
  • Support Jira ticketing system, including user access, permissions, and workflow-related issues.
  • Assist users with Slack workspace access, channels, integrations, and troubleshooting.
  • Handle generic IT helpdesk requests such as password resets, software access, and basic system troubleshooting.
  • Log, track, and update support tickets in the ITSM or Jira Service Management system.
  • Ensure timely incident resolution and adherence to defined SLAs.
  • Escalate complex or unresolved issues to L3 or relevant engineering teams.
  • Maintain documentation, troubleshooting guides, and knowledge base articles.
  • Support continuous improvement of service desk processes and user support experience.

Required Skills
  • Experience in IT Service Desk or Technical Support (L1/L2).
  • Working knowledge of Jira, Okta, and Slack administration/support.
  • Basic understanding of identity and access management (IAM), SSO, and MFA.
  • Familiarity with ITSM processes such as incident, request, and problem management.
  • Basic troubleshooting knowledge of Windows/Mac systems, networking, and enterprise applications.
  • Strong communication, problem-solving, and customer service skills.

Experience & Qualification
  • 2-5 years of experience in IT Service Desk or Technical Support.
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Experience supporting enterprise collaboration and identity platforms is an advantage.

Apply