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It Service Desk Associate Jobs (NOW HIRING)

Reliant Rehabilitation

IT Service Desk Manager

Plano, TX · On-site

$90K - $95K/yr

... associate degree, Technical Certifications, or equivalent Experience. (4-year degree preferred) · 2+ years' experience managing an IT Service Desk or technical support team · Proven experience ...

Reliant Rehabilitation

IT Service Desk Manager

Plano, TX · On-site

$90K - $95K/yr

... year associate degree, Technical Certifications, or equivalent Experience. (4-year degree preferred) • 2+ years' experience managing an IT Service Desk or technical support team • Proven ...

Coxhealth

IT Service Desk Technician

Springfield, MO · On-site

Benefits | CoxHealth The IT Service Desk Technician provides technical support for end user ... Preferred: Associate degree in Healthcare Information Technology, Computer Science, Information ...

Talos Energy

IT Service Desk Manager

Houston, TX · On-site

The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints, mobile devices, and printers), including procure, stock, refresh, and retire, to ensure standards ...

Maximus, Inc.

IT Service Desk Technician

Pittsburgh, PA · On-site

As an IT Service Desk Analyst you are the first point of contact or all IT related incidents and ... Job-Specific Minimum Requirements: - Associate's degree in information technology or related field ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk ... Associate or Bachelor's degree in IT or related field (or equivalent experience). • Experience ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Hybrid Promotions LLC

Manager, IT Service Desk

Cypress, CA · On-site

$115K - $125K/yr

As the IT Service Desk Manager, you will be responsible for managing the end-to-end delivery, performance, and quality of IT services. Assisting our employees with their day-to-day computer and ...

New

Diné Development

IT Service Desk Lead

Washington, DC · On-site

The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support activities across Tier ...

Integral

IT Service Desk Lead

Vienna, VA

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

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How much do it service desk associate jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for it service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate, and why are they important?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

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It Service Desk Associate jobs near you
Full-time IT Service Desk Associate (on-site)

Full-time IT Service Desk Associate (on-site)

GuideIT

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About GuideIT
GuideIT is a US-based technology services company headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a full-timeIT Service Desk Associate to join our team! Candidates must be results-oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect. Only local candidates will be considered for this on-site role.
About the role
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer service desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns.The IT Service Desk Associate role is a Monday-Friday on-site position between the hours of 7:00 am - 5:00 pm. The person who fills this role must be able to work independently with minimal supervision and have acute attention to detail.
Primary duties
  • Provide first-level technical support to end users for technology-related issues
  • Experience with desktop remote control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.)
  • Experience using an incident tracking system
  • Ensure proper documentation for each interaction and escalate when necessary
  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
  • Provide support to investigate data anomalies to determine possible root causes
  • Provide solutions and/or recommendations to end user problems reported to Service Desk
  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
  • As needed, provide support to coach/mentor system functional end user training
  • Will be rated and reviewed in customer satisfaction surveys for delivery of service
  • Escalate issues to appropriate parties as necessary
Qualifications & required skills
  • 1+ years of technical troubleshooting experience in a call center or service desk environment
  • Strong communication and interpersonal skills
  • Microsoft Operating Systems experience: 1+ years of service desk support experience in a Microsoft environment that includes Windows 10 and 11
  • MacOS knowledge preferred, but not required
  • Office 365 experience including O365 administration
  • Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers)
  • Experience with other applications such as Active Directory, MFA, etc.
  • ITIL training and/or experience
  • Previous experience in a call center environment
  • Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones
Education and Certifications
  • High school diploma and/or GED
  • Industry-specific certification(s) preferred (e.g., CompTIA A+, Microsoft, HDI, etc.)
Position Location
  • On-site- Dallas, TX, USA, 75219

Benefits
GuideIT offers competitive pay, performance-based bonuses and 401K with match. Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

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