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It Service Desk Associate Jobs (NOW HIRING)

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Manager ... Relevant associate degree or 2+ years' experience in related field * Effective time-management ...

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

Zing Recruiting is seeking an IT Service Desk Manager to lead and manage IT Service Desk operations across multiple locations. The role is responsible for service delivery, team leadership, incident ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

United States Cold Storage

IT Service Desk I

Camden, NJ · On-site

$55K - $60K/yr

The Role: The IT Service Desk I Analyst serves as the first point of contact for end-user ... Reporting to the Associate Manager, Service Desk, this role provides front-line technical ...

USCS

IT Service Desk I

Camden, NJ · On-site

$55K - $60K/yr

The Role: The IT Service Desk I Analyst serves as the first point of contact for end-user ... Reporting to the Associate Manager, Service Desk, this role provides front-line technical ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Guild

Sr. IT Service Desk Technician

San Diego, CA · On-site

$24.23 - $33.39/hr

Associate's Degree from a technical school, or similar technical training. * Minimum three years total experience in IT Service Desk related role(s). * Strong knowledge of technical equipment and ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood ...

New

Morgan & Morgan, P.A.

IT Service Desk Agent

Longwood, FL

$14.75 - $19/hr

Job Title: IT Service Desk Agent Location: Longwood, FL Job Type: Full-time Summary We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in ...

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All JobsIt Service Desk Associate Jobs

It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for it service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate, and why are they important?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

More about It Service Desk Associate jobs
What cities are hiring for It Service Desk Associate jobs? Cities with the most It Service Desk Associate job openings:
What are the most commonly searched types of It Service Desk jobs? The most popular types of It Service Desk jobs are:
What states have the most It Service Desk Associate jobs? States with the most job openings for It Service Desk Associate jobs include:
What job categories do people searching It Service Desk Associate jobs look for? The top searched job categories for It Service Desk Associate jobs are:
It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Full-time IT Service Desk Associate-Hybrid

Full-time IT Service Desk Associate-Hybrid

GuideIT

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

About GuideIT 

GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-time IT Service Desk Associate to join our team! Candidate must live in the Dallas/Fort Worth area, be results oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.  

About the Role 

The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns. The IT Service Desk Associate must be flexible to work a varying shift schedule that may include evenings and weekends. 

Primary Duties 

  • Provide first level technical support to end users for technology-related issues 

  • Experience with Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.) 

  • Experience using an incident tracking system 

  • Ensure proper documentation for each interaction and escalate when necessary 

  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes 

  • Provide support to investigate data anomalies to determine possible root causes 

  • Provide solutions and/or recommendations to end user problems reported to Service Desk 

  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes 

  • As needed, provide support to coach/mentor system functional end user training 

  • Interested in career advancement within the Information Technology career field 

  • All candidates must be shift flexible. Night, weekend and/or holiday work will be required 

  • Will be rated and reviewed in customer satisfaction surveys for delivery of service 

  • Escalate issues to appropriate parties as necessary 

Qualifications & Required Skills 

  • 1+ years of technical troubleshooting experience 

  • Strong communication and interpersonal skills 

  • Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows XP and Windows 7 

  • Microsoft Office suites including Office 2003, Office 2007, Office 2010, Office 2013 and Office 365 

  • Microsoft Applications: Microsoft Outlook, multiple versions 

  • Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers) 

  • Experience with other applications such as Active Directory, MFA, etc. 

  • ITIL training and/or experience 

  • Previous experience in a call center environment 

  • Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones 

Education and Certifications 

  • High school diploma and/or GED  

  • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred 

Position Location 

  • Dallas/Fort Worth area-Hybrid
Benefits 

  • GuideIT offers competitive pay, performance-based bonuses and 401K with match.  Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees. 

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

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