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It Service Desk Associate Jobs in Reno, NV (NOW HIRING)

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

... services, systems maintenance, infrastructure performance, and end-user technology support ... This role is responsible for managing the IT help desk, maintaining systems and documentation ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New ... If you enjoy solving problems, delivering great service, and staying current on new technology ...

State of Nevada (NV)

IT TECHNICIAN 5

Carson City, NV · On-site

$62K - $92K/yr

... Services Division. The position supports all aspects of the Department's IT infrastructure, including desktop computer support, hardware deployment, maintenance, and help desk requests. Other ...

State of Nevada (NV)

IT TECHNICIAN 5

Carson City, NV · On-site

$62K - $92K/yr

... Services Division. The position supports all aspects of the Department's IT infrastructure, including desktop computer support, including deployment, maintenance, and help desk requests. Other ...

State of Nevada (NV)

IT MANAGER 3

Carson City, NV · On-site

$95K - $144K/yr

OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

... Desk or similar) • Able to work independently, prioritize multiple open issues, and escalate ... service for internal staff and resort guests related to computer, internet, and audio-visual ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA

Serve as the first point of contact for all IT support requests submitted via Zoho Desk, phone, or ... Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service Paid sick time ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

Lithium Americas

IT Operations Manager

Reno, NV

In this role, you willberesponsible forensuring the reliability, security, andoptimalperformance of all IT infrastructure and services that support ourcorporate functions and core infrastructure.This ...

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It Service Desk Associate information

See Reno, NV salary details

$8

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How much do it service desk associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for it service desk associate in Reno, NV is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate, and why are they important?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

What are popular job titles related to It Service Desk Associate jobs in Reno, NV? For It Service Desk Associate jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Reno, NV look for? The top searched job categories for It Service Desk Associate jobs in Reno, NV are:
What cities near Reno, NV are hiring for It Service Desk Associate jobs? Cities near Reno, NV with the most It Service Desk Associate job openings:
It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Reno, NV as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,038 per year, or $20.2 per hour.
IT Manager

IT Manager

Revel Staffing

Reno, NV

$95K - $125K/hr

Full-time

Posted 3 days ago

Job description

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


    Key Responsibilities

    • Manage IT help desk operations and support ticketing system
    • Oversee hardware, software, systems, and user-support processes
    • Support network, infrastructure, and endpoint performance
    • Troubleshoot technical issues across departments
    • Maintain IT documentation, system logs, and support procedures
    • Coordinate with vendors for system updates, support, and technology services
    • Track IT performance metrics, service levels, and recurring support issues
    • Improve user experience through timely, professional technical support
    • Identify opportunities to streamline IT workflows and reduce manual workload
    • Maintain confidentiality and comply with healthcare privacy and security standards
    • Perform additional IT-related duties as assigned

      Qualifications

      • 2+ years of IT support, systems administration, or related technical experience
      • Experience managing help desk or technical support environments
      • Knowledge of networking, systems administration, endpoint support, and troubleshooting
      • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
      • Ability to automate repetitive IT support processes
      • Strong documentation, organization, and communication skills
      • Ability to work effectively in a fast-paced, on-site healthcare environment
      • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
      • HIPAA training/certification required