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It Service Desk Associate Jobs in Reno, NV (NOW HIRING)

State of Nevada (NV)

IT TECHNICIAN 5

Carson City, NV · On-site

$62K - $93K/yr

Job Summary This IT Technician V position is located within the Secretary of State's Information ... desk or desktop support and should demonstrate strong troubleshooting, customer service, and ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

... Desk or similar) • Able to work independently, prioritize multiple open issues, and escalate ... service for internal staff and resort guests related to computer, internet, and audio-visual ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA

Serve as the first point of contact for all IT support requests submitted via Zoho Desk, phone, or ... Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service Paid sick time ...

Douglas County, NV

IT Support Coordinator

Minden, NV · On-site

$33.42/hr

Technology Services Division: Information Systems Opening Date: 08/14/2026 Closing Date: 9/14/2026 ... Associate's or Technical degree related to Information Technology and two (2) years of experience ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

... servicing, and managed servicing solutions. Our customers include the highest-volume captive auto ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

FJ Management

Guest Service Agent

Sparks, NV · On-site

$15.25 - $19.50/hr

Front Desk Associate Hiring immediately. Shift: Full-time/Part-time, afternoon, weekend shifts may ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Showing results 21-40

All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Reno, NV

It Service Desk Associate information

See Reno, NV salary details

$8

$20

$37

How much do it service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it service desk associate in Reno, NV is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.75 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Reno, NV?

The most popular types of It Service Desk jobs in Reno, NV are:

What are popular job titles related to It Service Desk Associate jobs in Reno, NV?

For It Service Desk Associate jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Reno, NV look for?

The top searched job categories for It Service Desk Associate jobs in Reno, NV are:

What cities near Reno, NV are hiring for It Service Desk Associate jobs?

Cities near Reno, NV with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,038 per year, or $20.2 per hour.

IT TECHNICIAN 5

State of Nevada (NV)

Carson City, NV • On-site

$62K - $93K/yr

Full-time

Posted 11 days ago

State Of Nevada rating

7.1

Company rating: 7.1 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

39th of 50 rated states

Job description

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** Job Summary This IT Technician V position is located within the Secretary of State's Information Technology Division in Carson City. The incumbent will primarily monitor help desk support calls and email requests, ensuring all issues are properly documented and tracked through the help desk application.

Responsibilities include identifying and resolving technical problems or referring more complex issues to higher-level technicians, providing support for desktop systems and peripherals, assisting with agency website updates, and performing Windows imaging and deployment of desktop systems. The ideal candidate will have prior experience providing help desk or desktop support and should demonstrate strong troubleshooting, customer service, and communication skills. Essential Qualifications Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience as described above.

Job Duties Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary. Perform related duties as assigned. Under general supervision, incumbents provide network support for work group business functions; enable data transfer, peripheral sharing, and applications sharing within the work group to include wireless transport methods.

Duties are performed in accordance with established standards for hardware, software, and work group functionality. This is the journey level for network operations and support. Knowledge, Skills, and Abilities This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive.

Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Working knowledge of: installation, maintenance, and configuration of workstations and applications; network connectivity with regard to network interface cards, IP addressing configurations, and DNS settings. General knowledge of: IP addressing schemes and subnet configuration.

Ability to: install and maintain work group operating systems; identify and correct hardware and software problems; provide effective customer service to users; communicate effectively orally and in writing; upgrade hardware components on the base unit; configure applications for optimum performance; establish and maintain effective working relationships with others; and interview users to identify needs and resolve workstation issues. Recruiter Information: Darrell Morlan; darrell.morlan@admin.nv.gov The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

What State Of Nevada employees say

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Benefits

Hours and flexibility

Workplace

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About State of Nevada

Sourced by ZipRecruiter

The State of Nevada isn't a company in the traditional sense, but rather a governing body that manages and directs the operations of the state of Nevada. Its headquarters are located in Carson City, NV, United States. The organisation is engaged in various sectors like education, transportation, business and industry, health and human services, conservation and natural resources, and many more. It is responsible for implementing and maintaining the law and order of the state, in addition to providing essential services to its residents.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Carson City, NV, US

Year founded

1864

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