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It Service Desk Associate Jobs (NOW HIRING)

Forterra

IT Service Desk Manager

Clarksburg, MD · On-site

$140K - $170K/yr

  • Medical

  • Life

  • Retirement

  • PTO

About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...

USAA

Senior Manager-IT Service Desk

San Antonio, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Opportunity We are seeking a dedicated Senior Manager, IT Service Desk, to lead enterprise Service Desk operations and deliver exceptional employee technology support experiences across all ...

GDIT

IT Service Desk Team Lead

Bethesda, MD · Hybrid

$83K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No NIH IT Service Desk Team Lead GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will required to develop, lead, and motivate a team of ...

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

... IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos ... Associate's degree in an IT-related field preferred. * A+, HDI, ITIL certifications preferred.

NOCO

Temporary IT Service Desk Technician

Tonawanda, NY · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position: Temporary IT Service Desk Technician Status: Temporary/Full-time Location: Tonawanda, NY ... Team player able to work with associates at all levels. * Prolonged periods sitting at a desk and ...

Coforge

Service Now IT Support

Charleston, WV · On-site

Service Now IT Support Key Skills: IT Service Desk / Technical Support, Incident Management, Call Management / Ticket Handling, ITSM Processes, ServiceNow, OpsRamp, Active Directory (AD), Microsoft ...

The Club At Los Gatos

Service Desk Associate

Los Gatos, CA · On-site

$16.90 - $17.50/hr

Service Desk Associate (Part-Time) The Club at Los Gatos is looking for energetic and service ... Provide accurate and friendly information about club programs and services * Ensure the front desk ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management. This role includes administrative assistant responsibilities for the ...

Newcastle

IT Service Desk and Support Manager

Cobalt, CT · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

Job Posting Title IT Service Desk and Support Manager Salary Band Competitive About the Role As a leader within our Service Desk operation, you will be responsible for ensuring the service is ...

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All JobsIt Service Desk Associate Jobs

It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

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It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

IT Service Desk Manager

Forterra

Clarksburg, MD • On-site

$140K - $170K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

About Forterra
Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.
About the role
As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals and objectives. This role will include a close working relationship with our Cybersecurity team.
What you'll do
  • Lead and manage a team of IT professionals, providing guidance and support to ensure high-quality work and effective communication within the team and with other departments.
  • Ensure that all technology solutions are scalable, secure, and comply with relevant regulations and standards.
  • Evaluate and manage the organization's technology infrastructure, including hardware, software, networks, and systems.
  • Identify and implement new technologies that can improve the efficiency and effectiveness of the organization's operations.
  • Develop and maintain project plans and timelines (backlogs) for IT engineering projects, ensuring that deadlines are met and budgets are adhered to.
  • Collaborate with other departments to identify and address technology-related challenges and opportunities.
  • Build relationships with other business and engineering leaders to determine possible risks and risk management processes.
  • Collaborate on the development and implementation of effective and reasonable policies.
  • Ensure compliance with applicable regulatory requirements.
  • Supervise daily operations of network and server infrastructure personnel
  • Be hands on in implementing IT solutions covering infrastructure on prem and in the cloud
  • Oversee additions/upgrades of equipment, hardware, and software solutions.
  • Manage our enterprise services e.g. Active Directory

What We're Looking For:
  • 8+ years of experience in IT, with 3+ years in a leadership role.
  • Bachelor's degree in computer science, information systems, or a related field or equivalent experience.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team of professionals.
  • Strong project management skills, with the ability to manage multiple projects simultaneously and ensure that deadlines are met.
  • Clear and concise communicator.
  • Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems.
  • Firm grasp on IT infrastructure and operations best practices
  • Experience managing a technology budget and allocating resources effectively.
  • Demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards and being kind to others.
  • Demonstrated ability to create innovative solutions that create exceptional collaborative environments.
  • Identify inefficiencies, functional overlap, synergies and opportunities; implement solutions and close gaps.
  • Experience building, leading, and mentoring direct reports while creating strong camaraderie and mission achievement.

What We Love to See:
  • M365 GCC High experience
  • NIST800-171 / CMMC experience
  • Experience leading an IT Service Desk team
  • Experience in a start-up or similar fast-paced environment

US Salary Range
$140,000-170,000
The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra's overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:
  • Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
  • Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
  • Extremely generous company holiday calendar including a winter break in December.
  • Competitive paid time off (PTO) offering 20 days accrued per year.
  • A minimum of 7 weeks fully paid parental leave for birth/adoption.
  • A $9k annual tuition reimbursement or professional development stipend.
  • Fully stocked beverage refrigerators with all the Celsius your little heart desires.
  • 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.
Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.

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