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It Service Desk Associate Jobs (NOW HIRING)

TEKsystems

IT Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview We are seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. This role serves as the primary point of contact for ...

TEKsystems

IT Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview We are seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. This role serves as the primary point of contact for ...

Realty Income

IT Service Desk Analyst

San Diego, CA

$27.65 - $34.19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

This role combines hands-on technical support with ownership of service desk processes, employee ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

United States Cold Storage

IT Service Desk II

Camden, NJ · On-site

$60K - $70K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to the Associate Manager, Service Desk, this role serves as a key escalation point for ... Information Technology * Location: Camden, NJ * Reports To: Associate Manager, Service Desk

Hudson Automotive Group

Service Desk Analyst - IT

Charleston, SC · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you are an experienced IT Service Desk Analyst with a track record of success, it's time to ... An associate or bachelor's degree in computer science, information systems or a related field. * A ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Rimini Street, Inc.

Sr. IT Service Desk Analyst

Las Vegas, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are actively seeking a Sr. IT Service Desk Analyst. The role will report directly to the Manager, IT Service DeskThis is a hybrid position that requires 3 days a week in our Las Vegas, NV office.

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All JobsIt Service Desk Associate Jobs

It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

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It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

IT Service Desk Technician

Paramount Software Solutions, Inc

Atlanta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description








Job ID: 807831

Job Title: DCA IT Service Desk Technician

Location: Hybrid 60 Executive Park South, NE, Atlanta, GA 30329

Duration: 12 Months

Client: State Of GA - DCA

Agency: Department of Community Affairs (DCA)


Description


The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required.
Essential Duties and Responsibilities:

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.

Provide remote, phone, email, chat, and desk-side technical support to end users.

Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.

Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.

Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.

Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.

Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.

Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.

Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.

Support printers, scanners, webcams, docking stations, and other peripheral devices.

Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.

Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.

Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.

Assist users with collaboration tools and cloud-based productivity applications.

Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

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