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It Service Desk Associate Jobs in Missouri (NOW HIRING)

GovCIO

Service Desk Lead

Jefferson City, MO · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant ...

MFA Oil Company

IT Support Analyst

Columbia, MO · On-site

Monitor, answer, and respond to any company-wide IT service desk requests received by phone, e-mail ... Associate or bachelor's degree in a computer science or technology related field * One ...

hendersonco

Service Desk Supervisor

Lenexa, KS · On-site

A high school diploma or GED is required; an associate or bachelor's degree in a related field is ... Experience working within structured IT service management environments, including alignment to ...

Stifel

IT Associate I - Service Desk

Saint Louis, MO · On-site

What You'll Be Doing A IT Associate provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A IT Associate ...

Stifel

IT Associate I - Service Desk

Saint Louis, MO · On-site

What You'll Be Doing A IT Associate provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A IT Associate ...

Stifel

IT Associate I - Service Desk

Saint Louis, MO · On-site

A IT Associate provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A IT Associate responds to customer ...

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It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it service desk associate in Missouri is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $22.31 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Missouri?

The most popular types of It Service Desk jobs in Missouri are:

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For It Service Desk Associate jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Missouri look for?

The top searched job categories for It Service Desk Associate jobs in Missouri are:

What cities in Missouri are hiring for It Service Desk Associate jobs?

Cities in Missouri with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,548 per year, or $19 per hour.

IT Service Desk Analyst

Paper Converting Machine

Saint Louis, MO • On-site

Full-time

Posted 19 days ago

Job description

About Us:

BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.


 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.


 

Job Description:

Who You'll Work With


You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment.

When you join Design Group as a Service Desk Analyst, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world's leading companies solve their most difficult problems. You will partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.


What You'll Do


You'll work individually and in teams to support capital projects and implement solutions for our clients. Together, you will help our clients make critical changes to improve their performance and realize their most important goals.

  • Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group
  • Diagnose client requests and determine the course of action for resolution or escalation
  • Create and maintain user network accounts and login scripts
  • Provide new user orientation
  • Utilize KACE to support the service desk environment and lead KACE system management
  • Identify IT automation and self-service options
  • Provide clear, customer-focused communication
  • Successfully execute multiple project responsibilities
  • Make an impact day-to-day with your skills and expertise, strengthening that relationship with our clients and team

What You'll Bring

  • A minimum of 5 years of experience providing PC support in a corporate environment
  • Knowledge of PC repairs and PC builds
  • PC configuration/troubleshooting skills
  • The ability to identify potential process improvement
  • Strong communication, interpersonal, analytical, and organizational skills
  • The ability to work with minimal supervision and successfully execute multiple project responsibilities
  • Ability to go to the Roseville CA office as needed.
  • A willingness to travel to support additional offices, and for training, seminars, forums, and conventions
  • An associate's or bachelor's degree (preferred)
  • CompTIA A+ Certification or a Microsoft MCP Certification (preferred)
  • Training in Microsoft Office and Windows Operating Systems (preferred)

Our culture and commitment to our people is what sets us apart. We foster an environment of mutual respect, integrity, and unconditional interest in the individual and collective success of our professionals. Our model and entrepreneurial mindset offer a rewarding, challenging, and highly flexible path. As a Service Desk Analyst, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year Experience program, Individual Development Plans, and Career Path resources and tools. You will be surrounded by exceptional talent who will support your development as both a world-class engineer and a highly effective leader.


#LI-KM1


 

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.


 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.


Company:

Design Group

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