Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Agent
Bethesda, MD · Hybrid
$30.44 - $41.18/hr
SCA Job Qualifications: Skills: IT Service Desk, Phone Support, ServiceNow Ticketing System ... Associates degree or the equivalent and 3 years' relevant experience. * ServiceNow experience
IT Service Desk Agent
Bethesda, MD · Hybrid
$30.44 - $41.18/hr
SCA Job Qualifications: Skills: IT Service Desk, Phone Support, ServiceNow Ticketing System ... Associates degree or the equivalent and 3 years' relevant experience. * ServiceNow experience
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
Quick apply
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Lead
Washington, DC · On-site
$80 - $110/hr
## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100145The **IT Service Desk Lead** is responsible for overseeing daily ...
IT Service Desk Lead
Washington, DC · On-site
$80 - $110/hr
## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100145The **IT Service Desk Lead** is responsible for overseeing daily ...
IT Service Desk Lead
Washington, DC · On-site
$135K - $165K/yr
IT Service Desk Lead The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support ...
IT Service Desk Lead
Washington, DC · On-site
$135K - $165K/yr
IT Service Desk Lead The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...
IT Service Desk Lead
Fort Belvoir, VA · On-site
$130K - $145K/yr
IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Fort Belvoir, VA · On-site
$130K - $145K/yr
IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Washington, DC · Hybrid
$75K - $85K/yr
IT Service Desk Lead HYBRID -candidate must be able to come into DC office two-three days a week The Service Desk Lead a\s responsible for day-to-day IT support operations and escalation management ...
IT Service Desk Lead
Washington, DC · Hybrid
$75K - $85K/yr
IT Service Desk Lead HYBRID -candidate must be able to come into DC office two-three days a week The Service Desk Lead a\s responsible for day-to-day IT support operations and escalation management ...
IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RIVA Solutions is pursuing a Department ...
IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RIVA Solutions is pursuing a Department ...
We are seeking a hands-on and service-oriented IT Service Desk Lead to lead our IT service desk while providing deep technical expertise across Kearney's secure Microsoft government cloud environment.
We are seeking a hands-on and service-oriented IT Service Desk Lead to lead our IT service desk while providing deep technical expertise across Kearney's secure Microsoft government cloud environment.
Kearney IT Service Desk Lead
Arlington, VA · On-site
$140 - $160/hr
We are seeking a hands-on and service-oriented IT Service Desk Lead to lead our IT service desk while providing deep technical expertise across Kearney's secure Microsoft government cloud environment.
New
Kearney IT Service Desk Lead
Arlington, VA · On-site
$140 - $160/hr
We are seeking a hands-on and service-oriented IT Service Desk Lead to lead our IT service desk while providing deep technical expertise across Kearney's secure Microsoft government cloud environment.
New
Kearney IT Service Desk Lead
Arlington, VA · On-site
$140K - $160K/yr
Kearney It Service Desk Lead We are seeking a hands-on and service-oriented IT Service Desk Lead to lead our IT service desk while providing deep technical expertise across Kearney's secure Microsoft ...
New
Kearney IT Service Desk Lead
Arlington, VA · On-site
$140K - $160K/yr
Kearney It Service Desk Lead We are seeking a hands-on and service-oriented IT Service Desk Lead to lead our IT service desk while providing deep technical expertise across Kearney's secure Microsoft ...
New
IT Service Desk Supervisor
Washington, DC · On-site
$110 - $130/hr
Providing training and support to Service Desk Analysts to ensure that they are able to effectively use the firm's IT systems and provide high-quality customer service. * Handling escalated support ...
IT Service Desk Supervisor
Washington, DC · On-site
$110 - $130/hr
Providing training and support to Service Desk Analysts to ensure that they are able to effectively use the firm's IT systems and provide high-quality customer service. * Handling escalated support ...
... towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies in the Washington, DC Metropolitan Area. The Service Desk Department is the ...
... towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies in the Washington, DC Metropolitan Area. The Service Desk Department is the ...
... towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies in the Washington, DC Metropolitan Area. The Service Desk Department is the ...
... towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies in the Washington, DC Metropolitan Area. The Service Desk Department is the ...
It Service Desk Associate information
See Washington salary details
$9.80 - $12.82
6% of jobs
$12.82 - $15.84
9% of jobs
$16.75 is the 25th percentile. Wages below this are outliers.
$15.84 - $18.86
31% of jobs
The median wage is $19.30 / hr.
$18.86 - $21.88
25% of jobs
$23.84 is the 75th percentile. Wages above this are outliers.
$21.88 - $24.90
5% of jobs
$24.90 - $27.92
9% of jobs
$27.92 - $30.94
5% of jobs
$30.94 - $33.96
4% of jobs
$33.96 - $36.98
1% of jobs
$36.98 - $40
1% of jobs
$40 - $43.02
2% of jobs
$9
$22
$43
How much do it service desk associate jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for it service desk associate in Washington is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.
What is an IT Service Desk Associate?
An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.
What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?
To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.
What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?
IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.
What is the difference between It Service Desk Associate vs Help Desk Technician?
| Aspect | It Service Desk Associate | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT support, remote or on-site | Help desk, call centers, remote support |
| Industry Usage | IT departments across various industries | IT support services, tech companies, MSPs |
The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.
Is helpdesk a good entry-level IT Service Desk Associate job?
A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.
What are the most commonly searched types of It Service Desk jobs in Washington?
The most popular types of It Service Desk jobs in Washington are:
What are popular job titles related to It Service Desk Associate jobs in Washington?
For It Service Desk Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Washington look for?
The top searched job categories for It Service Desk Associate jobs in Washington are:
What cities in Washington are hiring for It Service Desk Associate jobs?
Cities in Washington with the most It Service Desk Associate job openings:
Job description
Responsibilities:
- Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
- Supervising the DC Service Desk team.
- Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
- Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
- Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
- Providing career development guidance to staff and recommending training paths.
- Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
- Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
- Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
- Reviewing, editing, and maintaining support services knowledge database.
- Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
- Supervising planning and management of location specific projects; i.e., laptop replacement.
- Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
About Fawkes IDM
Sourced by ZipRecruiter
Fawkes IDM (Individual Development & Management) has the experience to effectively reduce the time you spend on the hiring process. It offers flexible contracts to partner with our clients including Direct Hire Placement, Retained Executive Search, and Consulting models. By combining industry experts with an experienced, Multidisciplinary team, Fawkes IDM is able to evaluate candidates at both a strategic and technical level to deliver exceptional results. Currently specializes in finding and sourcing professionals across financial institutions, health care, retail, operations, consultancies, and more.
Industry
Recruiting and staffing services
Company size
1 - 10 Employees
Headquarters location
Philadelphia, PA, US
Year founded
2016