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It Service Desk Associate Jobs in Washington (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support. * Working knowledge of Windows operating systems , Microsoft Office , and web-based applications.

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA · On-site

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support. * Working knowledge of Windows operating systems , Microsoft Office , and webbased applications.

Integral

Senior IT Service Desk Engineer - TS/SCI

Vienna, VA · On-site

$105K - $125K/yr

Overview Senior IT Service Desk Engineer - TS/SCI Location: Vienna, VA (On-site / SCIF) Clearance: Active DoD Top Secret with SCI Eligibility Position Overview Integral Federal is actively looking to ...

New

Integral

Senior IT Service Desk Engineer TS/SCI

Vienna, VA · On-site

$105K - $125K/yr

Senior IT Service Desk Engineer - TS/SCI Location: Vienna, VA (On-site / SCIF) Clearance: Active DoD Top Secret with SCI Eligibility Position Overview Integral Federal is actively looking to hire a ...

New

kgs

Service Desk Team Lead

Washington, DC · On-site

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Team Lead to support KITS and our government customer in Washington, DC. This position requires the candidate ...

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How much do it service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk associate in Washington is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Washington?

The most popular types of It Service Desk jobs in Washington are:

What are popular job titles related to It Service Desk Associate jobs in Washington?

For It Service Desk Associate jobs in Washington, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Washington look for?

The top searched job categories for It Service Desk Associate jobs in Washington are:

What cities in Washington are hiring for It Service Desk Associate jobs?

Cities in Washington with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,753 per year, or $23 per hour.

IT Service Desk Specialist III

Lawelawe Defense Inc.

Bethesda, MD • On-site

$65K - $78K/yr

Full-time

Posted 21 days ago

Job description

Who We Are
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
You Are
The IT Service Desk Specialist III will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat. Responsible for resolving moderate to highly complex technical issues.
Key Responsibilities
  • Answer questions, analyze problems, and provide technical assistance to end users for hardware, software, and systems.
  • Resolve computer software and hardware problems for users.
  • Serve as a contact point for users experiencing issues with computer software, hardware, and operating systems.
  • Provide resolutions for low to moderate technical issues.
  • Acts as the escalation path to resolve moderate to highly complex technical issues.
  • Offer support for call overflow during peak times or reduced staff hours.
  • Serves as the first contact with customers who need technical assistance
  • Performs troubleshooting PCs, Laptops, Printers, and other devices
  • Provide quick resolution and excellent customer service.
  • Redirects unresolved issues to level 4 technicians and team leads or escalates to GSC for next level support as necessary.
  • Utilizes ServiceNow to manage tickets counts and respond to users
  • Maintains SOPs and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Establish a timeline and protocol for harder-to-solve problems
  • Perform system administrator level duties including server administration and security patching, and enterprise system support
  • Responsible for maintaining an accurate and complete Government asset inventory
  • Other duties as assigned.

The Team
Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.
Qualifications
  • Six (6) years of experience demonstrating proficiency as an IT Service Desk Specialist
  • Bachelor degree
  • Active secret security clearance required
  • IAT-II level baseline certificate according to DoD 8570.01-M certificate requirements
  • Active CompTIA Security+ CE certification
  • Knowledge of hardware, software, and operating systems.
  • Strong customer service skills.
  • Effective communication skills.
  • Ability to work well under supervision and as part of a team.
  • Must be a US Citizen

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Friday and may require overtime occasionally. Evening and weekend hours as required by business need.
Salary
Dependent on Experience (DOE). Compensation will be based on qualifications, relevant experience, and internal equity.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

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