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It Service Desk Associate Jobs in Seattle, WA (NOW HIRING)

Brooks Running

Manager, IT Service Desk

Seattle, WA

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...

Brooks Sports Inc

Manager, IT Service Desk

Seattle, WA · On-site

$110.57 - $165.86/hr

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...

Averro

IT Service Desk Specialist

Seattle, WA · On-site

... issues to Service Desk, Desktop Engineering, or Endpoint Operations as needed Essential ... associate degree, technical certification, or equivalent IT experience preferred Bonus ...

Sea-tac Electric

IT Manager

Milton, WA · On-site

$90K - $135K/yr

This position combines ERP application management, system integration, and service desk operations ... units IT Service Desk & Technical Support (Daily Responsibilities) • Perform daily Tier 1-3 ...

Sea-Tac Electric, Inc.

IT Manager

Milton, WA · On-site

$90 - $135/hr

This position combines ERP application management, system integration, and service desk operations ... IT Service Desk & Technical Support (Daily Responsibilities) * Perform daily Tier 1-3 support ...

SeaTac Electric

IT Manager

Milton, WA · On-site

$90K - $135K/yr

This position combines ERP application management, system integration, and service desk operations ... IT Service Desk & Technical Support (Daily Responsibilities) Perform daily Tier 1-3 support across ...

SSA Marine

Manager-IT Service Center

Seattle, WA · On-site

$125K - $140K/yr

... the Global Service Desk (GSD) organization and operating under the LIFT (Live Insights ... Associate degree in Information Technology, Business, or related field, or equivalent experience ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Answer Service Desk calls and assist users when call volumes are unusually high. * Other duties as ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Answer Service Desk calls and assist users when call volumes are unusually high. * Other duties as ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Answer Service Desk calls and assist users when call volumes are unusually high. * Other duties as ...

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Seattle, WA

It Service Desk Associate information

See Seattle, WA salary details

$9

$23

$43

How much do it service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk associate in Seattle, WA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $27.07 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Seattle, WA?

The most popular types of It Service Desk jobs in Seattle, WA are:

What are popular job titles related to It Service Desk Associate jobs in Seattle, WA?

For It Service Desk Associate jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Seattle, WA look for?

The top searched job categories for It Service Desk Associate jobs in Seattle, WA are:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,981 per year, or $23.1 per hour.

IT Service Desk Tier 1

TurnPoint Technology

Seattle, WA • On-site

Full-time

Re-posted 4 days ago

Job description

Company Description
TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded in 2000, we are an established and growing business with a solid, loyal client base. We are passionate about designing cutting-edge enterprise-grade infrastructure. Our clients consider us true partners in their growth and success.
Our employees maintain an energetic, fun, and collaborative team culture that distinguishes our firm within the IT services community.
Job Description
We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system.
Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
  • Diagnose, research and resolve tier 1 technical hardware and software issues.
  • Effectively advise and assist customers on appropriate action.
  • Provide accurate information on IT products and services.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and escalate situations requiring urgent attention.
  • Maintain the highest possible level of customer service.
  • Work with vendors and internal stakeholders to ensure accurate, effective training content.
  • Other duties as assigned.

Qualifications
Required Experience:
  • Associate's degree or 1 years of helpdesk work experience, required.
  • Strong customer support skills
  • Excellent written and verbal communication skills
  • Problem-solving ability to diagnose and resolve basic technical issues.
  • Demonstrates eagerness to learn and flexible with the ability to multi-task.
  • Possess attention to detail and follow-through.
  • Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
  • High level of professionalism and ability to maintain confidentiality.
  • Must own reliable vehicle for travel within the Greater Seattle area.
  • Able to lift at least 50 pounds.
  • Able to work shift hours of 8:00am-5:00pm Monday- Friday

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply