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It Service Desk Associate Jobs in Washington (NOW HIRING)

GDIT

IT Service Desk Team Lead

Bethesda, MD · Hybrid

$83K - $113K/yr

No NIH IT Service Desk Team Lead GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will required to develop, lead, and motivate a team of ...

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

$50K - $60K/yr

... IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos ... Associate's degree in an IT-related field preferred. * A+, HDI, ITIL certifications preferred.

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

... IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos ... Associate's degree in an IT-related field preferred. * A+, HDI, ITIL certifications preferred.

Zachary Piper Solutions

Service Desk Lead

Newington, VA · On-site

$130 - $150/hr

Active TS/SCI clearance required. * 5+ years of IT support, Service Desk, or related technical ... Cisco Certified Network Associate (CCNA) certification preferred. Compensation for the Service Desk ...

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Zolon Tech

Service Desk Support

Quantico, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... The project delivers enterprise IT support services that enable FBI mission operations, including ...

Zolon Tech

Service Desk Support

Washington, DC · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... The project delivers enterprise IT support services that enable FBI mission operations, including ...

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It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk associate in Washington is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Washington?

The most popular types of It Service Desk jobs in Washington are:

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For It Service Desk Associate jobs in Washington, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Washington look for?

The top searched job categories for It Service Desk Associate jobs in Washington are:

What cities in Washington are hiring for It Service Desk Associate jobs?

Cities in Washington with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,753 per year, or $23 per hour.

IT Service Desk Specialist II

LinTech Global

Fort Belvoir, VA • On-site

$50K - $60K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Dexian Government Solutions is recruiting for an IT Service Desk Specialist II to support our contract at the Defense Health Agency (DHA) GSP TO7 in ATAMMC, Fort Belvoir, VA.
Location: 9300 DeWitt Loop, Fort Belvoir, VA 22060
Position Overview:
  • The IT Service Desk Specialist II provides intermediate help desk support, acts as the primary escalation point for user-reported problems, provides stagger/flex coverage, and participates in the On-Call/Call-Back rotation for Customer Support Services.
  • Contract Support Hours: Monday-Friday, 0600-1800

Job Duties:
  • Provide technical assistance and support to end-users for hardware, software, and system issues via phone, email, or MS Teams.
  • Act as the primary contact and escalation point for resolving user-reported computer problems, from basic to highly complex.
  • Provide stagger/flex support during peak times or periods of reduced staffing.
  • Manage all tickets within the DHA ticketing system (ServiceNow), adhering to the ATAMMC Service Catalog and performance metrics.
  • Handle the ticket lifecycle, including troubleshooting, triage, and escalation to Tier III support.
  • Provide comprehensive desk-side and remote assistance to resolve hardware and software issues.
  • Support root cause analysis for all critical events.
  • Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software.
  • Assist users with CAC pin resets and support in-processing and out-processing of employees.
  • Support the complete lifecycle of IT assets through the DHA Life-Cycle-Management (LCM) process.
  • Manage and sustain operating systems and provide Active Directory (AD) administration.
  • Maintain workstation and laptop security baselines.
  • Maintain and update the Service Desk Issuance SOP.
  • Create and manage articles in the ATAMMC Knowledge Base.
  • Participate in On-Call/Call-Back rotation for Customer Support Services.

Required Qualifications:
  • Four (4) years of progressive experience in IT service desk or desktop support.
  • Experience resolving hardware, software, and operating system issues for end users.
  • Experience with enterprise IT ticketing systems such as ServiceNow.
  • Experience with Windows operating systems, Active Directory administration, and desktop support.
  • Experience supporting CAC-based authentication environments.
  • Education Requirements: Bachelor's degree from an accredited college or university in Computer Science, Information Technology, or a related field OR equivalent years of experience.

Required to Start:
  • Certification Requirements: a Current IAT II Certification with ce designation is required to Start.
  • Clearance Requirements: a Tier 3 (T3) Background Investigation required. Must obtain favorable suitability adjudication prior to commencement of duties.

Company Description
Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
#DICE
This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.

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