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It Service Desk Associate Jobs in Indiana (NOW HIRING)

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

PTS Diagnostics

Be Seen First

IT Service Desk Support Specialist II

Indianapolis, IN · On-site

SUMMARY The IT Service Desk Specialist II provides technical support for corporate computing ... Associate's degree in Information Technology, Computer Science, or a related field from a two-year ...

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Indiana

It Service Desk Associate information

See Indiana salary details

$8

$19

$36

How much do it service desk associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for it service desk associate in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate, and why are they important?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

What are the most commonly searched types of It Service Desk jobs in Indiana? The most popular types of It Service Desk jobs in Indiana are:
What are popular job titles related to It Service Desk Associate jobs in Indiana? For It Service Desk Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Indiana look for? The top searched job categories for It Service Desk Associate jobs in Indiana are:
What cities in Indiana are hiring for It Service Desk Associate jobs? Cities in Indiana with the most It Service Desk Associate job openings:
It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.
IT Service Desk Technician

IT Service Desk Technician

CSC Generation

Brownsburg, IN • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

Welcome to the Table. At Sur La Table, community, culinary joy, and celebration are at the heart of who we are. From monthly spotlights to the Golden Whisk awards and cooking class perks, our culture blends recognition with hands-on experiences. New team members are welcomed with care and inspired by wellness events, inclusive stories, and a personal touch that makes you feel right at home.
Reports to: IT Service Desk Manager
Location: Brownsburg, Indiana - On-site (Brownsburg Distribution Center)
About the role
Sur La Table's IT Service Desk supports employees across our warehouse, retail stores, and corporate offices. The team operates seven days a week and needs a technician who can triage, troubleshoot, and resolve issues across hardware, software, and networking with minimal escalation.
As IT Support Technician, you will serve as the first point of contact for all employee technology requests, owning issues from intake through resolution. Within your first six months, you will have built fluency with our environment, reduced repeat tickets through better documentation, and become a reliable resource the broader team depends on.
This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.
What You'll do
  • Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Identify, diagnose, and resolve software, hardware, and network issues in a timely manner.
  • Open trouble tickets and escalate or communicate to tier 2 support and management as appropriate.
  • Configure and deploy new user desktop/laptop hardware, software, and peripherals.
  • Create and update troubleshooting and technical documentation.
  • Learn and utilize AI agents to improve daily task efficiency.
  • Remotely support vendor installation of technology and hardware for new and relocated stores.
  • Maintain and track repairs, warranty information, and PC-based inventory.
  • Support projects including upgrades of applications, telephony, video conferencing, printers, and multi-function devices.

Required Qualifications
  • Ability to work required shifts including nights, weekends, on-call hours, and overtime on a rotating coverage schedule.
  • Ability to communicate clearly and concisely both verbally and in writing with employees, vendors, and customers.
  • Ability to analyze and interpret data and learn technical material.
  • Ability to work independently, prioritize tasks, and handle multiple requests simultaneously.
  • Ability to think critically and communicate complex ideas in a clear and concise manner.
  • Ability to use computers and other office equipment to accomplish work tasks.
  • Ability to remain stationary for extended periods and lift, move, or handle equipment weighing up to 50 lbs.
  • Ability to travel occasionally, including overnight.
  • Regular and predictable attendance.

Why Join
The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
  • Team Impact: Your work directly supports every Sur La Table employee across stores, warehouse, and corporate - when you fix something, the whole company feels it.
  • Skill Building: Gain hands-on experience across a broad technology stack, from networking and hardware deployment to AI-assisted workflows, with a clear path to grow your IT career.
  • Real Ownership: You will own tickets end-to-end, contribute to documentation and process improvements, and be trusted to make decisions from day one.
  • Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.

Interview Process
  1. Recruiter Screen - A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
  2. Hiring Manager Interview - Conversation with the IT Service Desk Manager focused on your technical troubleshooting approach, customer service style, and experience supporting end users.
  3. Technical Discussion (In-person) - A practical conversation covering common hardware, software, and networking scenarios you would encounter on the Service Desk.
  4. Reference Checks - Conducted in parallel with the final stages where possible.
  5. Offer - We move quickly for the right candidate.

Interview process is subject to change. Any updates will be communicated promptly and clearly.
CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About CSC Generation

Sourced by ZipRecruiter

CSC Generation is a multi-brand technology platform based in Merrillville, IN, United States. The organization operates in the retail sector and utilizes technology to save retail companies from going into bankruptcy, while also offering consumers the ability to lease their purchases. Founded by serial entrepreneur, Justin Yoshimura, CSC Generation has leveraged its proprietary technology and customer database to quickly revitalize distressed retail brands. The company's mission revolves around the concepts of reinvention and innovation as it aims to redefine traditional retail and direct-to-consumer models in today's digital age. Notably, the company has, to date, acquired several brands such as DirectBuy, Killion, and most notably, Z Gallerie, growing fast within the e-commerce sector.

Company size

501 - 1,000 Employees

Headquarters location

Merrillville, IN, US

Year founded

2016

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