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It Service Desk Associate Jobs in Indiana (NOW HIRING)

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

SubsidiarySteel DynamicsOverview This position is responsible for providing IT service desk support ... Associate degree or equivalent technical work experience. * CompTIA Certifications: A+, Security ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Elevance Systems Inc

IT Helpdesk Analyst

Lafayette, IN · On-site

An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal ...

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Indiana

It Service Desk Associate information

See Indiana salary details

$8

$19

$36

How much do it service desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it service desk associate in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

What are the most commonly searched types of It Service Desk jobs in Indiana?

The most popular types of It Service Desk jobs in Indiana are:

What are popular job titles related to It Service Desk Associate jobs in Indiana?

For It Service Desk Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Indiana look for?

The top searched job categories for It Service Desk Associate jobs in Indiana are:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.

IT Service Desk Technician

Steel Dynamics, Inc.

Fort Wayne, IN • On-site

Full-time

Re-posted 9 days ago

Steel Dynamics rating

7.9

Company rating: 7.9 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

161st of 540 rated manufacturers

Job description

SubsidiarySteel DynamicsOverview

This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.

Responsibilities
  • Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
  • Log calls requesting technical assistance into the help desk software.
  • Troubleshoot software & hardware issues and document resolutions.
  • Assign work orders, follow up on status, and communicate status to users.
  • Handle requests & verify requested information with managers, and track progress.
  • Assist with installation and configuration of PC's, laptops, and peripherals.
  • Process New User Requests and Termination Requests.
  • Support Retail equipment- ATM, printers, cameras, scale interface.
  • Periodically travel to remote locations and assist other IT technicians.
  • All other duties as required.
  • Represent the company in a professional manner and provide excellent Customer Service
Qualifications

Required

  • Excellent problem-solving skills and work well in a team environment
  • Positive attitude and highly motivated
  • A team player with excellent communication skills
  • Customer service oriented

Preferred

  • Associate degree or equivalent technical work experience.
  • CompTIA Certifications: A+, Security+, Network+, or Server+
  • Knowledge of various versions of Microsoft Windows and Office required.
  • Knowledge of Microsoft Active Directory and Exchange preferred.
  • Timely communication and complying with policies and procedures required.
  • The ideal candidate must be energetic, detail oriented, and organized.
  • Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers. 

Employment Type: OTHER

What Steel Dynamics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Steel Dynamics

Sourced by ZipRecruiter

Steel Dynamics is one of the largest and most diversified domestic steel producers and metals recyclers in the United States, with an estimated steelmaking and coating capacity of approximately 13 million tons, and facilities located throughout the United States and in Mexico. We operate using a circular manufacturing model, producing lower-carbon-emission, quality steel using electric arc furnace (EAF) technology with recycled ferrous scrap as the primary input. Our circular economy is powered by our three primary operating platforms: steel, metals recycling, and steel fabrication. Our steel operations produce steel products, including hot roll, cold roll, and coated sheet steel, structural steel beams and shapes, rail, engineered special-bar-quality steel, cold finished steel, merchant bar products, and specialty steel sections. Our metals recycling operations collect and process ferrous and nonferrous scrap from manufacturing and end-of-life items, such as automobiles, appliances, and machinery. This processed scrap is then sold to end-users for reuse, including our EAF steel mills, which produce new steel from the scrapped material. We sell a meaningful amount of steel to our own steel fabrication operations that in turn produce and sell structural steel joist and deck building systems to consumers.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1993

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