IT Helpdesk Analyst
Beech Grove, IN · On-site
IT Service Desk Specialist Required Skills and Experience · Minimum of 2-3 years of IT technical support. · Strong knowledge and experience installing, configuring, replacing, and supporting ...
IT Helpdesk Analyst
Beech Grove, IN · On-site
IT Service Desk Specialist Required Skills and Experience · Minimum of 2-3 years of IT technical support. · Strong knowledge and experience installing, configuring, replacing, and supporting ...
Partner with IT Service Desk to ensure timely resolution of incidents and service requests. * Manage IT Change Enablement processes to minimize risk and disruption during system updates. Strategic ...
Quick apply
Partner with IT Service Desk to ensure timely resolution of incidents and service requests. * Manage IT Change Enablement processes to minimize risk and disruption during system updates. Strategic ...
Partner with IT Service Desk to ensure timely resolution of incidents and service requests. * Manage IT Change Enablement processes to minimize risk and disruption during system updates. Strategic ...
Partner with IT Service Desk to ensure timely resolution of incidents and service requests. * Manage IT Change Enablement processes to minimize risk and disruption during system updates. Strategic ...
IT Service Technician
Jasper, IN · On-site
$16 - $19/hr
Riverside Technologies, Inc. is currently seeking a IT Service Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application! Job ...
Quick apply
IT Service Technician
Jasper, IN · On-site
$16 - $19/hr
Riverside Technologies, Inc. is currently seeking a IT Service Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application! Job ...
Service Desk Analyst
South Bend, IN · On-site
$20 - $27.50/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
South Bend, IN · On-site
$20 - $27.50/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
$20 - $27.50/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
$20 - $27.50/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
Service Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...
IT Support Technician
Notre Dame, IN · On-site
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
IT Support Technician
Notre Dame, IN · On-site
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
IT Support Technician
Notre Dame, IN · On-site
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
IT Support Technician
Notre Dame, IN · On-site
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
IT Support Technician
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
Quick apply
IT Support Technician
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
IT Support Technician
Notre Dame, IN · On-site
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
IT Support Technician
Notre Dame, IN · On-site
$21 - $29/hr
The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team ... As a key member of the Service Desk, you will provide centralized, high-quality technical support ...
IT Specialist Mid
$36 - $42/hr
... service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore ... Fundamentals, Associate or Expert level certification. Pay Range: $36.00-$42.00 The Leidos pay ...
New
IT Specialist Mid
$36 - $42/hr
... service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore ... Fundamentals, Associate or Expert level certification. Pay Range: $36.00-$42.00 The Leidos pay ...
New
Service Desk Technician
Indianapolis, IN · On-site
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Service Desk Technician
Indianapolis, IN · On-site
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Service Desk Technician
Indianapolis, IN · On-site
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Quick apply
Service Desk Technician
Indianapolis, IN · On-site
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Senior Service Desk Technician
Indianapolis, IN · On-site
$51K - $86K/yr
Engages in IT infrastructure projects, providing support and ensuring seamless implementation ... Cisco Certified Network Associate (CNA) * Certified Information Systems Security Professional ...
Quick apply
Senior Service Desk Technician
Indianapolis, IN · On-site
$51K - $86K/yr
Engages in IT infrastructure projects, providing support and ensuring seamless implementation ... Cisco Certified Network Associate (CNA) * Certified Information Systems Security Professional ...
Service Desk Technician
Indianapolis, IN · On-site
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Service Desk Technician
Indianapolis, IN · On-site
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Senior Service Desk Technician
Indianapolis, IN · On-site
$51K - $86K/yr
Engages in IT infrastructure projects, providing support and ensuring seamless implementation ... Cisco Certified Network Associate (CNA) * Certified Information Systems Security Professional ...
Senior Service Desk Technician
Indianapolis, IN · On-site
$51K - $86K/yr
Engages in IT infrastructure projects, providing support and ensuring seamless implementation ... Cisco Certified Network Associate (CNA) * Certified Information Systems Security Professional ...
Service Desk Technician
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Service Desk Technician
$41K - $69K/yr
A strong understand of IT infrastructure is essential, along with continuous learning to keep pace ... Cisco Certified Network Associate (CNA) Where You'll Work Moser Consulting has 2 offices based out ...
Senior Service Desk Technician
$51K - $86K/yr
Engages in IT infrastructure projects, providing support and ensuring seamless implementation ... Cisco Certified Network Associate (CNA) * Certified Information Systems Security Professional ...
Senior Service Desk Technician
$51K - $86K/yr
Engages in IT infrastructure projects, providing support and ensuring seamless implementation ... Cisco Certified Network Associate (CNA) * Certified Information Systems Security Professional ...
It Service Desk Associate information
See Indiana salary details
$8.23 - $10.77
6% of jobs
$10.77 - $13.31
9% of jobs
$14.07 is the 25th percentile. Wages below this are outliers.
$13.31 - $15.85
31% of jobs
The median wage is $16.22 / hr.
$15.85 - $18.38
25% of jobs
$20.03 is the 75th percentile. Wages above this are outliers.
$18.38 - $20.92
5% of jobs
$20.92 - $23.46
9% of jobs
$23.46 - $25.99
5% of jobs
$25.99 - $28.53
4% of jobs
$28.53 - $31.07
1% of jobs
$31.07 - $33.60
1% of jobs
$33.60 - $36.14
2% of jobs
$8
$19
$36
How much do it service desk associate jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for it service desk associate in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.
What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?
IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.
What is an IT Service Desk Associate?
An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.
What are the key skills and qualifications needed to thrive as an IT Service Desk Associate, and why are they important?
To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.
What is the difference between It Service Desk Associate vs Help Desk Technician?
| Aspect | It Service Desk Associate | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT support, remote or on-site | Help desk, call centers, remote support |
| Industry Usage | IT departments across various industries | IT support services, tech companies, MSPs |
The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.
What are the most commonly searched types of It Service Desk jobs in Indiana? The most popular types of It Service Desk jobs in Indiana are:
What are popular job titles related to It Service Desk Associate jobs in Indiana? For It Service Desk Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Indiana look for? The top searched job categories for It Service Desk Associate jobs in Indiana are:
What cities in Indiana are hiring for It Service Desk Associate jobs? Cities in Indiana with the most It Service Desk Associate job openings:
Other
Posted 28 days ago
Job description
IT Service Desk Specialist Required Skills and Experience
· Minimum of 2-3 years of IT technical support.
· Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
· Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
· Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
· Willing to work off-hours and weekends when required for projects or emergency support.
· Experience installing, configuring, and supporting network printers and audio/visual equipment.
· Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
· Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
· Strong team leadership, time management, and coaching and mentoring skills.