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It Service Desk Manager Jobs in Indiana (NOW HIRING)

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

SubsidiarySteel DynamicsOverview This position is responsible for providing IT service desk support ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians ... This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians ... This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

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All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Indiana

It Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do it service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the most commonly searched types of It Service Desk jobs in Indiana?

The most popular types of It Service Desk jobs in Indiana are:

What are popular job titles related to It Service Desk Manager jobs in Indiana?

For It Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Service Desk Manager jobs in Indiana look for?

The top searched job categories for It Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for It Service Desk Manager jobs?

Cities in Indiana with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

IT Service Desk Manager

First Financial Bank

Terre Haute, IN • On-site

Full-time

Re-posted 16 days ago

Job description

Address
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
*This is an in office position.
SCOPE/CONTACTS:
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You will ensure high-quality technical assistance for First Financial Bank customers, branches, officers, and employees, while maintaining strict security and audit standards. This role balances direct technical support with data-driven coaching, process automation, and service level management. You will lead a high-performing team to deliver seamless technical support while aligning IT services with the bank's operational goals and ensuring total compliance with financial industry standards.
ESSENTIAL FUNCTIONS:
  • Operational Excellence: Oversee daily ticket flow and phone support; prioritize workloads to meet Service Level Agreements (SLAs) across all FFB locations.
  • Security & Audit Integrity: Maintain rigorous standards for user access logging and security protocols to meet FDIC/OCC and internal audit requirements.
  • Performance & Coaching: Conduct regular 1-on-1s and annual evaluations. Coach team members on call queue management, professional communication, and technical prioritization.
  • Audit & Security Integrity: Use modern KPIs (e.g., First Contact Resolution, CSAT) to drive continuous improvement and provide mentorship for staff career development. Manage user access logging and tracking for audit compliance. Ensure all team activities align with Bank/Company security policies.
  • Process Automation: Identify and implement automation opportunities to streamline routine banking support tasks and reduce manual effort.
  • Service Improvement: Design and analyze support reports to identify trends, anticipate future client needs, and implement best practice policies and procedures.
  • Knowledge Management: Maintain a centralized knowledge base to ensure problem resolutions are concisely documented and shared across the team.
  • Administrative Oversight: Manage team attendance, on-call schedules, verify timecards, and ensure adherence to organizational values and the sales/service culture.

MINIMUM QUALIFICATIONS:
  • Experience: 6+ years in Technology Services or Banking Operations. Previous experience in a supervisory or "Lead" capacity is preferred.
  • Banking Systems: Familiarity with core banking platforms (DDA, Loans, GL, ATM/Debit, Teller systems) and their operational workflows.
  • Software Proficiency: Expert-level use of ITSM/Ticketing software and Microsoft 365 suite.
  • Soft Skills: Strong "number sense" for reporting, ability to handle high-stress environments, and exceptional professional writing skills.

Certifications:
  • ITIL 4 Foundation - Highly Desired
  • Comp TIAA+ or Network+ - Highly Desired
  • HDI Support Center Team Lead
  • Microsoft 365 Certified

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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