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Service Desk Manager Jobs in Indiana (NOW HIRING)

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service Desk while also serving as a hands-on technical resource for escalated support issues, projects, and ...

Dora Hospitality LLC

Front Desk Manager

Fishers, IN · On-site

$16 - $20.50/hr

Front Desk Manager We are hiring a Front Desk Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong ...

New

Mira Salon and Spa

Front Desk Manager

Bloomington, IN

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in delivering exceptional customer service. We are professional but fun; we value organization and creative ...

Mira Salon and Spa

Front Desk Manager

Bloomington, IN

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in delivering exceptional customer service. We are professional but fun; we value organization and creative ...

Hilton Garden Inn

Front Desk Manager

Fishers, IN · On-site

$17 - $18/hr

We are hiring a Front Desk Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills ...

Hilton Garden Inn

Front Desk Manager

Fishers, IN

$17 - $18/hr

We are hiring a Front Desk Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills ...

New

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Log, track, and manage support requests through a ticketing system, ensuring timely resolution and ... Experience in a help desk or service desk environment, or a strong interest in developing technical ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Log, track, and manage support requests through a ticketing system, ensuring timely resolution and ... Experience in a help desk or service desk environment, or a strong interest in developing technical ...

CAI

Service Desk Analyst

Indianapolis, IN · On-site

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1 ...

Moser Consulting

Service Desk Technician

Indianapolis, IN · On-site

$41K - $69K/yr

Responsibilities include managing inquiries, diagnosing software and hardware issues, and guiding ... Service Desk Technicians leverage their expertise to develop and deploy PCs, support day-to-day ...

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All JobsService Desk Manager JobsService Desk Manager Jobs in Indiana

Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do service desk manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Indiana? The most popular types of Service Desk jobs in Indiana are:
What are popular job titles related to Service Desk Manager jobs in Indiana? For Service Desk Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Indiana look for? The top searched job categories for Service Desk Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Desk Manager jobs? Cities in Indiana with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Indiana as of June 2026, with employment types broken down into 2% As Needed, 38% Full Time, 53% Part Time, 2% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.
Service Desk Manager

Service Desk Manager

Arbor Homes

Indianapolis, IN • On-site

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Manage daily operations of the IT Service Desk, including ticket queues, workload balancing, and service quality.

  • Lead, mentor, and develop Service Desk team members through coaching, training, and performance management.

  • Serve as an escalation point and provide hands-on technical support for complex technical issues and operational IT projects.

Job description

About The Role:

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service Desk while also serving as a hands-on technical resource for escalated support issues, projects, and operational initiatives. This individual will manage service delivery, coach and develop support staff, and ensure a high level of customer satisfaction across the organization.

This is a "working manager" role requiring both leadership and technical capability. The ideal candidate is comfortable balancing people management, operational oversight, process improvement, and direct technical support responsibilities.

Why Arbor?


Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What's In It For You?

  • Base Salary + Bonus Opportunities
  • Advancement Opportunities
  • Exposure to Executive Leadership
  • Team Outings and Company-Sponsored Volunteer Events
  • 4 weeks of Paid Time Off!
  • Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.
  • Leadership Academy - Training Programs for Professional Growth.

What Will You Be Doing?

Service Desk Leadership

  • Manage daily operations of the IT Service Desk, including ticket queues, workload balancing, and service quality.
  • Lead, mentor, and develop Service Desk team members through coaching, training, and performance management.
  • Establish and monitor service levels, response times, and operational metrics.
  • Conduct regular team meetings, one-on-ones, and performance evaluations.
  • Develop and maintain Service Desk procedures, standards, and documentation.
  • Drive a customer-service-focused culture across the IT support organization.
  • Coordinate support coverage schedules, on-call rotations, and escalation management.

Technical Support & Operations

  • Serve as an escalation point for complex technical issues involving desktops, laptops, mobile devices, printers, applications, and infrastructure systems.
  • Provide hands-on technical support when necessary, including troubleshooting hardware, software, networking, and account-related issues.
  • Support Microsoft 365, Windows environments, Active Directory, Intune, endpoint management, and related technologies.
  • Assist with system deployments, migrations, onboarding/offboarding activities, and operational IT projects.
  • Participate in patch management, endpoint security, device compliance, and operational maintenance activities.
  • Collaborate with infrastructure, cybersecurity, and application teams to resolve issues and improve services.
  • Maintain accurate ticket documentation, knowledge base articles, and operational procedures.

Process Improvement & Reporting

  • Identify opportunities to improve Service Desk efficiency, automation, and user experience.
  • Analyze ticket trends and operational metrics to improve service delivery.
  • Develop reports and dashboards related to Service Desk performance and operational KPIs.
  • Ensure adherence to IT policies, security standards, and compliance requirements.
  • Assist in developing and refining ITIL-aligned support processes including incident, request, problem, and change management.

What Will You Bring?

Required

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 5+ years of IT support or Service Desk experience.
  • 2+ years of leadership or supervisory experience in an IT support environment.
  • Strong technical troubleshooting skills across Windows-based environments.
  • Experience supporting Microsoft 365, Active Directory, Intune, endpoint management, and common business applications.
  • Experience with ticketing systems, remote support tools, and IT service management processes.
  • Strong communication, organizational, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred

  • Experience in construction, homebuilding, or multi-site operational environments.
  • Familiarity with cybersecurity best practices and endpoint security tools.
  • Experience with:
    • Microsoft Intune
    • Microsoft Defender
    • NinjaOne or other RMM platforms
    • Azure / Entra ID
  • ITIL certification or IT service management experience.
  • Experience managing vendors and third-party support providers.

Technical Skills

  • Windows 10/11
  • Microsoft 365 Administration
  • Active Directory / Entra ID
  • Endpoint Management (Intune)
  • Remote Monitoring & Management (RMM) tools
  • Ticketing Systems
  • Networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
  • Endpoint Security Platforms
  • PowerShell scripting (preferred)

Leadership Competencies

  • Team leadership and coaching
  • Customer service orientation
  • Operational accountability
  • Communication and collaboration
  • Problem-solving and decision-making
  • Process improvement mindset
  • Ability to lead by example in a hands-on environment

Work Environment

  • Primarily office-based with occasional travel to field or regional offices as needed.
  • Ability to lift and move IT equipment up to 50 pounds.
  • Participation in after-hours support or maintenance activities may occasionally be required.

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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