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Service Desk Associate Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

JSK Hospitality LLC

Front Desk Associate

South Bend, IN · On-site

$13.75 - $17.75/hr

Front Desk Associate Location : 7730 Corinne Dr, Hammond, IN 46323 Property : Courtyard by Marriott ... Deliver warm, efficient, brand-standard service from arrival to departure at the Courtyard by ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Customer service oriented * Strong stress tolerance * Situational awareness * Strong analytical and ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Customer service oriented * Strong stress tolerance * Situational awareness * Strong analytical and ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$13.25 - $17.25/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

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Service Desk Associate information

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$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Indiana?

The most popular types of Service Desk jobs in Indiana are:

What are popular job titles related to Service Desk Associate jobs in Indiana?

For Service Desk Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Indiana look for?

The top searched job categories for Service Desk Associate jobs in Indiana are:

What cities in Indiana are hiring for Service Desk Associate jobs?

Cities in Indiana with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.

Welcome Desk Associate

JCC Indianapolis

Indianapolis, IN • On-site

Other

Re-posted 29 days ago

Job description

Part-Time Welcome Desk Associate

Seeking a part-time welcome desk associate to greet members and visitors to our building.

Essential Duties & Responsibilities
  • Greet visitors and members and verify membership status upon check-in;
  • Process visitors through security check-in procedure;
  • Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities;
  • Answer incoming calls (through switchboard) and route calls using proper phone etiquette;
  • Process financial transactions;
  • Balance end-of-shift paperwork and deposit bag;
  • Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department);
  • Process membership applications (ie, paperwork, payment, picture IDs);
  • Ensure membership policies and procedures are being followed.
Education & Experience
  • High school diploma;
  • Minimum of 1 year customer service experience;
  • Proficient computer skills (with the ability to learn proprietary system);
  • Familiarity in processing financial transactions and maintaining cash drawer
Knowledge/Skills/Abilities
  • Professional and friendly attitude is essential;
  • Commitment to always providing excellent customer service to members, guests, visitors and co-workers;
  • Must be able to follow an emergency action plan;
  • Must be reliable and dependable in regards to attendance;
  • Must be able to process cash transactions accurately;
  • Must respect and maintain confidentiality of members' information;
  • CPR/AED and First-Aid Certified (preferred)
  • Helpful to work additional shifts when requested.
Equipment Used
  • Telephone
  • Computer
  • Fax
  • Copier
  • 2-way radios
  • AED device
Work Environment

The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting/standing for long periods of time and using computer keyboard to complete tasks.

Open/flexible availability for weekdays and weekends

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