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Service Desk Associate Jobs in Indiana (NOW HIRING)

Ren

Service Desk Technician

Indianapolis, IN · On-site

Service Desk Technician Department: IT Operations Kolbe MO: Position Description: The Ren Service ... Associate or bachelor's degree in computer science or related field a plus. * 1+ years of ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

HHC

Service Desk Technician

Indianapolis, IN

The Service Desk Engineer works in close collaboration with the Information Systems team(s) to ... Associates degree in Computer Science/Technology with 2 years strong customer service experience ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

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Service Desk Associate information

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$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Indiana? The most popular types of Service Desk jobs in Indiana are:
What are popular job titles related to Service Desk Associate jobs in Indiana? For Service Desk Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Indiana look for? The top searched job categories for Service Desk Associate jobs in Indiana are:
What cities in Indiana are hiring for Service Desk Associate jobs? Cities in Indiana with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.

Service Desk Associate

The National Institute for Fitness and Sport (NIFS)

Indianapolis, IN • On-site

Other

Re-posted 24 days ago

Job description

SUMMARY OF POSITION: If you want an exciting and fun job interacting with great people every day, join us at the National Institute for Fitness and Sport (NIFS)! We are seeking mature, energetic and friendly candidates to work at our service desk. Our Service Desk Associates are the face of the fitness center and are responsible for providing exceptional service to members, guests and staff at the Service desk both in person and over the phone. Service Desk Associates are expected to surpass all expectations. Most importantly, Service Desk Associates create a welcoming environment by building rapport with all members, guests, and staff. All employees are provided with a fun, friendly, team-oriented work environment and a free membership.

REQUIREMENTS:

  • One-year experience in a fitness center, customer service, or retail role preferred
  • Must present a positive first impression with a professional appearance including a smile, uniform, and name tag
  • Excellent verbal and nonverbal communication skills
  • Must have and maintain an upbeat and positive attitude, outgoing and friendly personality and enjoy social interaction
  • Confidence and desire to create new relationships quickly
  • A strong work ethic that includes punctuality, organization, and attention to detail
  • Ability to respond to and handle questions and concerns in a friendly and professional way both on the phone and in person
  • Excellent listening skills with the ability to empathize and problem solve
  • Ability to quickly acquire and apply new knowledge and skills
  • Ability to multitask and work well under pressure
  • Basic understanding of accounting principles, cash processing procedures and computer skills
  • A passion for fitness and health
  • Current CPR/AED and First Aid certifications preferred
  • Ability to work flexible hours, possibly including early mornings, evenings, weekends and holidays

RESPONSIBILITIES:

  • Provide top-notch, customer-focused attention during each member or guest interaction by demonstrating excellent communication and interpersonal skills
  • Monitor individuals entering the facility, allowing admittance only to eligible clients
  • Assist with daily operations (i.e. professionally greeting members and guests, proficient use of the POS system, taking care of member concerns, answering the phone, maintaining parking log and distributing parking passes, stocking beverages and food items, maintaining an orderly work area, etc.)
  • Provide members and guests with current information about the facility and membership as well as programs and services
  • Assist other staff with first-aid and CPR/AED in the event of an emergency
  • Maintain familiarity with and abide by the policies stated in the NIFS Employee Handbook
  • Perform other duties as assigned by the Operations Manager or Service Desk Team Lead

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