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Service Desk Associate Jobs in Lebanon, IN (NOW HIRING)

Ren

Service Desk Technician

Indianapolis, IN · On-site

Service Desk Technician Department: IT Operations Kolbe MO: Position Description: The Ren Service ... Associate or bachelor's degree in computer science or related field a plus. * 1+ years of ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

European Wax Center

Front Desk Sales Associate

Carmel, IN · On-site

$13.25 - $16.50/hr

... desk sales associate. EWC is locally owned and operated by an involved female entrepreneur with ... Helping out with sales and explaining our services. * Keeping the front area clean, neat and ...

Neiman Foods Inc

CUSTOMER SERVICE ASSOCIATE

Carmel, IN · On-site

$16 - $18/hr

Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

Harvest Market

CUSTOMER SERVICE ASSOCIATE

Carmel, IN · On-site

$16 - $18/hr

Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

County Market

Customer Service Associate

Carmel, IN · On-site

$16 - $18/hr

Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

Niemann Foods

Customer Service Associate

Carmel, IN · On-site

$16 - $18/hr

Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

Niemann Foods

Customer Service Associate

Carmel, IN · On-site

$16 - $18/hr

Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Lebanon, IN

Service Desk Associate information

See Lebanon, IN salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Lebanon, IN is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $22.79 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Lebanon, IN look for? The top searched job categories for Service Desk Associate jobs in Lebanon, IN are:
What cities near Lebanon, IN are hiring for Service Desk Associate jobs? Cities near Lebanon, IN with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lebanon, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,388 per year, or $19.4 per hour.

Service Desk Associate

The National Institute for Fitness and Sport (NIFS)

Indianapolis, IN • On-site

Part-time

Re-posted 20 days ago

Job description

POSITION SUMMARY

Join an energetic and mission-driven team at the National Institute for Fitness and Sport (NIFS)! As a Service Desk Associate, you will serve as the welcoming face of our fitness center, delivering top-tier customer service to members, guests, and staff. Under the guidance of the Fitness Center Manager, you will be responsible for ensuring a seamless and positive experience at our front desk, managing daily operations, and promoting NIFS programs and services. This part-time, hourly position is perfect for individuals who are passionate about health, service-oriented, and ready to engage with a dynamic community. Bonus: free gym membership included.

QUALIFICATIONS

Ideal candidates will demonstrate the following skills and credentials:

  • Prior customer service experience, preferably in a fitness or retail environment

  • Current CPR/AED and First Aid certification (required)

  • Strong verbal communication and interpersonal skills

  • Professional appearance and demeanor, including wearing a NIFS uniform and name tag

  • Positive, outgoing attitude and a genuine enthusiasm for engaging with others

  • Proven ability to multitask and remain composed in a fast-paced setting

  • Strong attention to detail and organizational skills

  • Ability to learn and apply information quickly

  • Comfort using point-of-sale systems and basic Microsoft Office applications

  • A passion for fitness, health, and community

  • Ability to work flexible hours including mornings, evenings, weekends, and holidays

  • Reliable transportation and willingness to undergo a background check and/or drug screen

KEY RESPONSIBILITIES

  • Provide outstanding customer service during each member interaction

  • Greet and monitor all individuals entering the facility, ensuring eligibility

  • Execute daily desk operations including phone coverage, POS transactions, and parking pass management

  • Educate members and guests about facility amenities, membership options, and upcoming programs

  • Support safety by responding to emergencies and assisting with CPR/AED if needed

  • Maintain and clean exercise equipment, stock towels, re-rack weights, and uphold general organization of the facility

  • Report any equipment malfunctions or member issues to management promptly

  • Collaborate with fellow team members to ensure efficient desk operations

  • Follow and enforce all policies outlined in the NIFS Employee Handbook

  • Perform additional duties as assigned by the Fitness Center Manager or Service Desk Team Lead