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Service Desk Associate Jobs in Lebanon, IN (NOW HIRING)

Revel Staffing

IT Help Desk Specialist

Indianapolis, IN · On-site

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

New

MINT dentistry

Dental Front Desk

Indianapolis, IN · On-site

$13.50 - $17.25/hr

High school diploma or equivalent. 1+ year of customer service experience - dental or front desk is a plus. Strong multitasking skills - you thrive in a fast-paced environment. A warm, outgoing ...

Butler University

Front Desk Staff

Indianapolis, IN · On-site

$13.50 - $17.25/hr

This role provides opportunities to build skills in customer service, technology, sales, event ... Maintain organized front desk records, transaction details, equipment checkouts, and guest ...

Aqua-Tots Swim Schools

Team Member

Indianapolis, IN · On-site

$18/hr

Attend monthly paid in-service trainings Front Desk Associate Front Desk Associates create the first impression for families and help keep the school running smoothly. * Welcome families and students

Kroger

FRONT END/CASHIER

Indianapolis, IN · On-site

$11.25 - $15.25/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Legendary Dogs Payroll LLC

Front Desk

Indianapolis, IN · On-site

$14/hr

Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for ... Customer Service & Presentation Maintains a neat and organized Front Desk team and area at all ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Lebanon, IN

Service Desk Associate information

See Lebanon, IN salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Lebanon, IN is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $22.79 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lebanon, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,388 per year, or $19.4 per hour.

Assistant Customer Service Manager

Niemann Foods

Carmel, IN • On-site

$16 - $18/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Key responsibilities

  • Assist the Customer Service Manager in ensuring superior customer service and customer satisfaction.

  • Supervise and manage the Front End team, including training, coaching, and overseeing staff activities.

  • Process information and merchandise through computer systems and POS register systems, and handle service desk functions.

Job description

SUMMARY

The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Assistant Customer Service Manager will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Delivers superior guest service and ensure absolute customer satisfaction
  • Learns and uses the three E's: Engagement, Educate, Empowerment
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Maintains customer satisfaction by providing solutions to customer concerns
  • Assists in training and developing front end staff
  • Assists in controlling shrink, expenses and labor
  • Responsible for company assets including cash accountability
  • Processes information and merchandise through computer system and POS register system at lanes and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Work varied hours/days to oversee front end operations.
  • Follows all store and department policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor

KEY ATTRIBUTES

  • Passion/purpose
  • Foodie/farmer
  • Thirst for knowledge/curious/inquisitive
  • People enthusiast/outgoing
  • Genuine
  • Good communicator/desire to share
  • Trendy/fun
  • Honest
  • Techie
  • Friendly
  • Leadership skills
  • People/Communication skills
  • Integrity
  • Ability to multi-task

SUPERVISORY RESPONSIBILITIES

  • Assists with supervising Associates on the Front End in the absence of the Customer Service Manager 
  • Overall direction, coordination, and evaluation of the Front End and Associates. 
  • Follows NFI policies and applicable federal, state and local laws.
  • Plan, assign, and direct work
  • Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

  • High school diploma or general education degree (GED)
  • Minimum of 6 months retail experience
  • Knowledge of retail computer systems, Word and Excel a plus

LANGUAGE SKILLS

  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Write reports, business correspondence, and procedure manuals. 
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

  • Basic math concepts (addition, subtraction, division, multiplication and sales per associate hour).

CERTIFICATES, LICENSES, REGISTRATIONS

  • There are no required certifications, licenses, or registrations.

RECOMMENDED EQUIPMENT

  • Slip resistant shoes with closed toe and heel
  • Ladder
  • Stepladder
  • Uniform per store policy

PHYSICAL DEMANDS 

     Regularly (Over 2/3 of the time)

  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

     Frequently (Between 1/3 to 2/3 of the time)

  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds        

Occasionally (Less than 1/3 of the time)

  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds

Vision

  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors

WORK ENVIRONMENT 

Occasionally

  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors

Noise Level

  • Moderate

PAY RANGE (depends on industry experience)

       $16 up to $18/hour (IL Locations Only)

BENEFITS (eligibility based on full-time/part-time status)

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program


**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location

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