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Service Desk Associate Jobs in Lebanon, IN (NOW HIRING)

Aqua-Tots Swim School

Team Member

Indianapolis, IN · On-site

Front Desk Associate Responsibilities:   * Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the ...

Aqua-Tots Swim Schools

Team Member

Indianapolis, IN · On-site

$15/hr

Front Desk Associate Responsibilities: * Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the families * Provide ...

MINT dentistry

Dental Front Desk

Indianapolis, IN · On-site

$13.50 - $17.25/hr

High school diploma or equivalent. 1+ year of customer service experience - dental or front desk is a plus. Strong multitasking skills - you thrive in a fast-paced environment. A warm, outgoing ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Lebanon, IN

Service Desk Associate information

See Lebanon, IN salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Lebanon, IN is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $22.79 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Lebanon, IN look for? The top searched job categories for Service Desk Associate jobs in Lebanon, IN are:
What cities near Lebanon, IN are hiring for Service Desk Associate jobs? Cities near Lebanon, IN with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lebanon, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,388 per year, or $19.4 per hour.

Admin / Front Sales Desk Associate Poolwerx Westfield

Poolwerx Noblesville

Westfield, IN • On-site

$18 - $22/hr

Full-time

Medical

Re-posted 6 days ago

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement

 Admin / Front Sales Desk Associate Poolwerx – Westfield & Noblesville, IN About Us: Poolwerx is one of the worlds leading pool and spa service companies, built on professionalism, knowledge, and fPosition Overview: We are seeking a customer-focused, self-starting problem-solver to be the welcoming face of our Poolwerx locatioKey Responsibilities: - Greet walk-in customers and build rapport with a friendly, solutions-oriented approach - Answer phone calls, schedule service appointments using Skimmer, and manage dispatch needs - Handle POS transactions in Lightspeed, including sales, returns, and product lookups - Maintain a clean, organized, and fully stocked storefront - Provide support for water testing and guide customers through product recommendations (training provided) - Proactively troubleshoot scheduling conflicts, customer concerns, or order issues - Communicate with service technicians to coordinate job timing and customer expectations - Perform light administrative duties: filing, confirming appointments, ordering supplies, updating records Qualifications: - High school diploma or equivalent - 1+ years experience in customer service, retail, or scheduling roles - Experience using Skimmer or Lightspeed is a plus-but not required - Tech-comfortable and able to quickly learn digital tools and systems - Strong organization, communication, and multitasking skills - Must be able to lift up to 40 lbs and stand for extended periods - Willing to work weekends and increased hours during peak season Ideal Candidate: - Self-Starter: Takes initiative without waiting to be told what to do - Problem-Solver: Quickly identifies issues and calmly finds solutions - Customer-Focused: Genuinely enjoys helping people and takes pride in service - Detail-Oriented: Stays organized and on top of schedules, inventory, and records - Adaptable: Comfortable switching gears throughout the day and managing shifting priorities Compensation & Benefits: - Competitive hourly pay (18.00-$22.00/hr depending on experience) - Paid training and ongoing development - Product and service discounts - Supportive team environment with opportunity for growth How to Apply: Interested applicants should apply in person at either of our locations or email a resume to