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Service Desk Associate Jobs in Washington, IN (NOW HIRING)

General Hotels

Front Desk Agent

Jasper, IN · On-site

$12.75 - $16/hr

Front Desk Agent General Hotels Corporation is seeking a friendly, professional, and hospitality ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels Corporation

Front Desk Agent

Jasper, IN

$12.75 - $16/hr

Maintain a clean, organized, and guest-ready front desk environment * Follow company policies ... service. We recognize that our associates are the key to our continued success and have a long ...

General Hotels Corporation

Front Desk Agent

Jasper, IN · On-site

$12.75 - $16/hr

Maintain a clean, organized, and guest-ready front desk environment * Follow company policies ... service. We recognize that our associates are the key to our continued success and have a long ...

Rural King

Front End Lead

Vincennes, IN

Ensure comprehensive training for new front end associates and oversee their development. * Oversee cashier transactions and customer service desk layaway transactions including monthly layaway ...

Rural King

Front End Lead

Vincennes, IN · On-site

Ensure comprehensive training for new front end associates and oversee their development. * Oversee cashier transactions and customer service desk layaway transactions including monthly layaway ...

Rural King

Front End Lead

Vincennes, IN

Ensure comprehensive training for new front end associates and oversee their development. * Oversee cashier transactions and customer service desk layaway transactions including monthly layaway ...

Phenom People

Customer Service Part Time

Vincennes, IN · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Home Depot

Cashier

Jasper, IN

$10.50 - $14.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Jasper, IN · On-site

$10.50 - $14.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Camping World

Receptionist (Part Time)

Petersburg, IN

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World

Receptionist (Part Time)

Petersburg, IN · On-site

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Washington, IN

Service Desk Associate information

See Washington, IN salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Washington, IN is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $20.43 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Washington, IN look for? The top searched job categories for Service Desk Associate jobs in Washington, IN are:
What cities near Washington, IN are hiring for Service Desk Associate jobs? Cities near Washington, IN with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Washington, IN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,188 per year, or $17.4 per hour.

Front Desk Agent

General Hotels

Jasper, IN • On-site

$12.75 - $16/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Front Desk Agent

General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing service that keeps guests coming back. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience.

What You'll Do

  • Welcome guests with a friendly and professional attitude
  • Complete guest check-ins and check-outs efficiently and accurately
  • Answer phone calls, emails, and guest inquiries promptly
  • Assist guests with reservations, room requests, and special accommodations
  • Process guest payments and maintain accurate billing records
  • Handle guest concerns professionally and work toward positive resolutions
  • Maintain accurate guest information and room assignments
  • Provide information regarding hotel amenities, services, and local attractions
  • Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
  • Maintain a clean, organized, and guest-ready front desk environment
  • Follow company policies, brand standards, and operational procedures
  • Support overall hotel operations as needed

What You'll Bring

  • Previous customer service experience required
  • Previous hotel or hospitality experience preferred, but not required
  • Strong communication and interpersonal skills
  • Professional appearance and positive attitude
  • Ability to multitask in a fast-paced environment
  • Strong organizational and problem-solving abilities
  • Basic computer proficiency and phone skills
  • Strong attention to detail and accuracy
  • Ability to work flexible schedules, including weekends and holidays
  • Reliable attendance and strong work ethic

Why You'll Love It Here

At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. When you join GHC, you become part of a company that has been committed to hospitality excellence since 1962. We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. You'll work alongside leaders who value teamwork, accountability, and exceptional guest service.

Our Benefits

  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with Company Match
  • Earned Wage Access ('On-Demand Pay')
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package

The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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